The customization process was challenging. I struggled to find the perfect font color to complement my picture, which led to me repeatedly adjusting both the font and image placement. Unfortunately, I didn't realize I made the image too small, and the final product looks poor in person. I wish there was more variety in color options, especially for the base color. While the navy was the closest match, I would have appreciated a purple option.
The product itself is good quality. The sound is great, very powerful. The bluetooth connection to my phone was easy to set up and I look forward to keeping this for a while. Other than that the sound is great and it connected seamlessly to my phone.
My personalized Charge 6 was without charging cord.
Response from jbl.comBy Customer Support, December 25, 2025
Thanks for your feedback. Our new portable speakers, like JBL Charge 6, do not include a charging cable in the box, as part of our commitment to reducing electronic waste and promoting a cleaner environment. We encourage customers to reuse existing USB-C cables they may already have.
I had the JBL Charge 4 prior to this, and it was great for many years. The 6 is amazing. I’ve been running it for hours at a time over multiple days and still haven’t had to charge it, the sound is significantly louder than my previous model, and I LOVE the customization!
The personalized speaker looks exactly as I had hoped, and the sound is high quality. 12/10 - very glad I made this purchase.
Speaker named Charge 6. Doesn’t even include a charger. How crazy is that. At least it came charged The picture on speaker is nice though.
Response from jbl.comBy Customer Support, December 22, 2025
Thank you for your feedback. In efforts to reduce the environmental impact of our electronic equipment, we decided to remove the charging cable in some of our products. Feel free to use any charging cable and power adapter with a power rating of at least 5 volts and 3 amps that you have at home.