Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
516
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
2
New scent for the aloe hand soap is overpowering
on January 15, 2023
Posted by: FloW
What were you thinking when you changed the scent? The new scent is way too strong. I can see you losing a lot of customers. As others have said, bring back the old scent please.
Response from softsoap.comBy Colgate Rep, Customer Care, January 16, 2023
We’re sorry to hear our new Aloe isn’t right for you. We appreciate you sharing your thoughts with us. We will tell our team of your review.
Written by a customer while visiting softsoap.com
Customer Rating
1
Softsoap ruins soothing aloe vera hand soap.
on January 15, 2023
Posted by: JamesP
I bought two bottles of the soothing aloe vera hand wash last week and found the new scent is now.too perfumey. It irritates my eyes and stings my skin. I examined the bottle and saw new scent at the top. I have been using this product for three decades because of it's mild and pleasant smell. I have dry eye and have to avoid strong perfume and antibacterial products. What caused you to ruin this product?
Response from softsoap.comBy Colgate Rep, Customer Care, January 16, 2023
We’re sorry to hear our new change doesn’t work for you. Please call 1-800-255-7552 and speak with our specialist about your experience. We’d like to make this right for you!
Written by a customer while visiting softsoap.com
Customer Rating
1
New Fragrance Horrible
on January 15, 2023
Posted by: Terrri999
Omg, soaps I have used forever are NOW unusable! New fragrance in soaps that were fragrance free or light scent have an awful fragrance that lingers and makes me itch now!!! Horrible! Cannot use anymore!! Bring back old formula please!!
Response from softsoap.comBy Colgate Rep, Customer Care, January 16, 2023
We’re sorry our new Aloe formula misses it with you. Please contact our specialist at 1-800-255-7552 and tell them about your experience. We would like to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
3
New strong smell and no longer as mild
on January 14, 2023
Posted by: sarah12646
I have used this handsoap for years; it is the only one that doesn't make my sensitive skin dry and peel. The scent was recently changed to a strong perfumy smell that clashes with lotion and perfume. Also, it now dries my hands and they are peeling with one day of using it. Please go back to the original scent/formula.
Response from softsoap.comBy Colgate Rep, Customer Care, January 16, 2023
Thank you for enjoying Aloe Hand Soap for so long! We’re sorry our new formula isn’t for you. Please call our great specialists at 1-800-255-7552 and tell them about your experience. We would like to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Give me the old formula please!!!!!
on January 14, 2023
Posted by: Everyone
Gender:Male
If I wanted a really "smelly" soap, I would buy the many thousands of others available. Give me basic unscented or lightly scented. I don't want my hands to smell like I dipped them in a bottle of perfume all day.
Response from softsoap.comBy Colgate Rep, Customer Care, January 16, 2023
We’re sorry our new fragrance doesn’t meet with your approval. Please call 1-800-255-7552 or visit our website, to see our other more subtle fragrances that will bring the right balance of cleaning power and fragrance for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible, Overwhelming Scent
on January 13, 2023
Posted by: Jp6617
from Columbus, OH
Gender:Female
Just throwing my review out there in hopes that the more people that express their dissatisfaction with the new scent, the more likely they will be to change back to the original. This scent is absolutely horrific and perfumey. I loved the soft, clean scent of the original and it was the only hand soap I would buy. I even had the small closed lids bottles of it to use while traveling. Now I have switched to an entirely different brand so I could use something somewhat similar to the soap I have loved for years.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, January 17, 2023
Thank you for your review and opinion. We will share it with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
End of an Era
on January 13, 2023
Posted by: hud13
I was horrified to discover that an unacceptable scent had been added to this hand soap that I have used for many, many years. I discovered that I am not alone by reading other reviews on this site. What's the point in changing a product that works beautifully especially for people who appreciate a light scent? My search begins for a new brand.
Response from softsoap.comBy Colgate Rep, Customer Care, January 17, 2023
We’re glad to know you have used our Aloe for such a long time! We’re sorry you find our new fragrance unacceptable. We will let our team know about your review.
Written by a customer while visiting softsoap.com
Customer Rating
1
This is a failure
on January 12, 2023
Posted by: NJ customer
There is something about the new formula for the Aloe soft soap that has turned my hands into a red, raw, itchy and flaky mess. It looks like I have red gloves on - the color change stops at my wrists where I stop washing with your soap. In addition, the overpowering fragrance lingers for hours and is, to be blunt, unpleasant. I can't believe that after all the negative reviews for the new fragrance/formula that it is still being produced.
I do not need your customer service to tell me to try another of your highly fragranced products. I need your company to admit it made a mistake. This is a failure. Please go back to the original formula which was moisturizing and barely fragranced.
Response from softsoap.comBy Colgate Rep, Customer Care, January 13, 2023
We’re sorry to hear about your experience. Your review will shared with our team. Please call our specialists at 1-800-255-7552 so we can make this right for you!
Written by a customer while visiting softsoap.com