Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
516
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
Nauseating New Scent
on January 20, 2023
Posted by: C&JH
We have been buying Softsoap soothing clean for years. We loved it. We never used any other brand. Not any more! WHY DID YOU MAKE IT STINK? It is making me sick to my stomach, it is so vile smelling. I will be returing this opened bottle to the store. NOW I HAVE TO FIND A NEW BRAND. Please, we are BEGGING you, bring back the original formula.
Response from softsoap.comBy Colgate Rep, Customer Care, February 21, 2023
Oh no! We are so sorry to hear about your experience with our Soothing Clean hand soap. Thank you for taking the time to share your feedback. Please text us or reach out through any of our live channels here https://www.colgatepalmolive.com/en-us/contact-us (Monday through Friday from 9:00 AM to 5:30 PM EST) to receive further help with the ill feeling you experienced. Thank you.
Written by a customer while visiting softsoap.com
Customer Rating
1
I am gagging on the new scent
on January 20, 2023
Posted by: Hoping you notice
Softsoap soothing clean aloe vera fresh scent now STINKS! Please bring back the original scent.
Response from softsoap.comBy Colgate Rep, Customer Care, February 21, 2023
Thank you for sharing your feedback on our Soothing Clean hand soap. We're sorry to hear that you're not a fan of our new scent. We will share your thoughts with our team Thank you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why change a good thing?
on January 19, 2023
Posted by: Chris
This "was" the only soap my family used. But no more, new fragrance is horrible. Drys hands and just bad. Looking for a new soap brand.
Response from softsoap.comBy Colgate Rep, Customer Care, January 27, 2023
We’re sorry to hear our new Aloe formula isn’t a winner for you! We will share your review with our team. Please call our specialist at 1-800-255-7552 and tell them of your experience. We want to make it right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible Smell!!!
on January 17, 2023
Posted by: Mel22
If I could give this soap a "0" star rating I would. I have been using the old version forever and bought 4 new containers of the new stuff. The smell is horrible and irritates my nose and gives me a headache. I could use the old version without any issues as the smell was light. I even would buy the old stuff to put in my in-laws bathroom so I could wash my hands without a "smelly" soap! This new stuff is disgusting. I won't be buying softsoap anymore.
Response from softsoap.comBy Colgate Rep, Customer Care, January 27, 2023
We’re sorry our new Aloe formula doesn’t do it for you. We will share your review and comments with our team. Please call 1-800-255-7552 and speak with our specialists, and tell them about your experience, so we can make this right with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula and scent is awful!!!
on January 17, 2023
Posted by: Highly disappointed
from Jacksonville NC
Gender:Female
This used to be the only hand soap I used. I have extremely sensitive skin and I am sensitive to scent. The new formula and scent is awful. PLEASE BRING BACK THE OLD FORMULA. From the other reviews I've seen I'm not the only one who wants the old formula back.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, January 18, 2023
We’re sorry our new Aloe Hand Soap formula doesn’t work for you. We will share your review with our team. Please call 1-800-255-7552 or come to our website to see the softer, more subtle fragrance blends we offer!!
Written by a customer while visiting softsoap.com
Customer Rating
1
"NEW" fragrance is a sickening sweet strong smell!
on January 16, 2023
Posted by: Greg H
We have been using this (Aloe Vera) for years and suddenly it has a "new" fragrance. I was WOWed, as in Wow, does this stuff stink! I washed my hands and literally stopped a few minutes later and said "What is that smell!?" to my wife. Turned out it was the new and improved version. Now we need to figure out what to do with 3 50 oz refills of this stuff. Normally we would use it and not buy again, but this is nasty stuff.
Response from softsoap.comBy Colgate Rep, Customer Care, January 17, 2023
We’re sorry to hear our new Aloe formula isn’t to your liking. Please consider one of our other lighter fragrance options to fit the bill. Please call our specialist at 1-800-255-7552 so we can try to right this.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bad New Scent
on January 16, 2023
Posted by: Troy
Been using the aloe vera softsoap for years . . . decades really. The subtle clean botanical scent has always been pleasant; however, the new scent the company just started using in the product is a horrible overpowering fruity smell. I'm sorry to say that the company has lost my business unless it goes back to the original scent.
Response from softsoap.comBy Colgate Rep, Customer Care, January 17, 2023
Its great you have used our Aloe Hand Soap for so long! We’re sorry our new Aloe formula and fragrance don’t meet with your approval. We will share your review with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please bring back the old soap.
on January 16, 2023
Posted by: EM01
from AZ
Gender:Female
I’ve used this soap my ENTIRE life. I even use it as a face wash because it helps keep my face from being too oily. It was my favorite. And now I can’t use it anymore because it was changed and has a weird scent now. Please go back to the old version. I’m now going to have to jump through any hoops I can just to find the old version :(
I would recommend this to a friend!
Response from softsoap.comBy Colgate Rep, Customer Care, January 16, 2023
We’re glad our Aloe Hand Soap worked so well for you! We will let our team know of your review.
Written by a customer while visiting softsoap.com