Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
516
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
New fragrance stinks
on April 26, 2023
Posted by: Rewstein
from Moorhead MN
Gender:Female
I've used soft soap soothing aloe vera for years and loved that it had an very light scent, rinsed off well, and didn't give my hands eczema in the winter. None of that is true anymore. The new formula is awful. It stinks like bad breath and the smell won't get off your hands. I taste it in my mouth when I take a drink after I wash my hands, it's that strong. It doesn't rinse off and it gets on my contacts. All I want is an unscented soap that washes my hands and rinses off well. I hate strong fragrances. Why can't people ever leave a good thing alone?
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 27, 2023
We’re sorry our new fragrance isn’t right for you. Please call 1-800-255-7552 and tell our specialists your experience. We’d like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Too scented
on April 26, 2023
Posted by: jeanneWick
from Southgate, MI
Gender:Female
The strong scent is too much for my allergies. I'd like to see you make an unscented liquid hand soap. Even the old fresh scent was soothing aloe vera was ok for me.
Response from softsoap.comBy Colgate Rep, Customer Care, April 26, 2023
We’re sorry our new scent isn’t right for you. We'll definitely be sure to share this with our product team. In the meantime, stay tuned to our social media pages and Softsoap website because you never know what the future holds.
Written by a customer while visiting softsoap.com
Customer Rating
1
Smells awful now! Smell makes my eyes water
on April 22, 2023
Posted by: j
The new fragrance smells awful and makes my eyes water. From reading the reviews here it is obvious you have a problem. The only positive reviews in the last 9 months are the ones from "Home Tester Club" that are obviously added here to pad the rating over 3 stars. Please bring back the old Aloe Vera soap that we all used to love.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 24, 2023
Please call our specialists at 1-800-255-7552, and share your experience. We want to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is too much
on April 22, 2023
Posted by: t626
from Florida
Gender:Female
So sad to see you have changed the scent!!! I've used this for years, now I have to find something else!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 24, 2023
We’re sorry our new fragrance isn’t to your liking. We hope we can provide your hands with a great fragrance to wash with!
Written by a customer while visiting softsoap.com
Customer Rating
1
Changed for the worse.
on April 19, 2023
Posted by: hate the new aloe vera
from Toronto ON
Gender:Male
Add me to the list of customers who HATE the new version (which was modified without notice). I've used the old product faithfully for 20+ years.
If I'd wanted perfume, I would have bought perfume! Don't you already have enough perfumed products for those that want that? I'll be searching for a replacement and I won't be back as I'll never trust you to make it right and keep it that way.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 19, 2023
We’re sorry our new fragrance doesn’t work for you. We will share your review with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Can't Use New Formula Causes Alergic Reaction
on April 17, 2023
Posted by: GM
from Brooklyn, NY
Gender:Male
After many years of exclusively using the old formula of this soap at home I used the new formula for the 1st time last week. Within 2 days my hands became red and itchy, an alergic reaction that happens when I use soap that's not Softsoap Soothing Clean Liquid Hand Soap. I stopped using the new formula immediately and fortunately found a refill bottle of the old formula. I've tried other Softsoap prducts in the past, even the anti bacterial, with the same red, itchy results. I always returned to the old Soothing Clean Liquid Hand Soap, Aloe Vera Scented. No more however. Too bad the formula was changed. I'll now have to find another brand of liquid soap that doesn't cause an alergic reaction. It wouldhave been nice to have had a heads up or a notice on the label that there was a new formula. Would have saved me some discomfort, worry and stress.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 18, 2023
Please call 1-800-255-7552 and tell your experience to our specialists, so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
PLEASE BRING BACK ORIGINAL FORMULA
on April 13, 2023
Posted by: Hoping you notice
Why did you ruin my favorite soap? I can not use this "new fragrance" because it STINKS! It made me sick to my stomach. It gave me a headache. Please bring back the original formula.
Response from softsoap.comBy Colgate Rep, Customer Care, April 14, 2023
We’re sorry our new Aloe doesn’t work for you. Please call our specialists at 1-800-255-7552 and share your experience. We’d like to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Fragrance too strong
on April 13, 2023
Posted by: Deb
If I could give it less than one star, I would. After years of buying and loving this soap, the fragrance was changed to something that is way too strong. Why would your company do something as stupid as alienating your loyal customers with a new scent that adversely affects people who cannot handle strong fragrances? I looked at the reviews for other Soft Soaps and they all seems to have a new version with too strong a fragrance. Now I have to search for a new soap while trying to figure out what to do with the bottles of it I bought.
Response from softsoap.comBy Colgate Rep, Customer Care, April 13, 2023
We’re sorry our new Aloe fragrance isn’t right for you. Please call us at 1-800-255-7552 and let’s see what we can do for you!
Written by a customer while visiting softsoap.com