Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
516
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
Please bring it back.
on May 12, 2023
Posted by: Patricia
Please bring back the original scent. I can't use the new scent with contacts. And the new scent smells awful. Thank you.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 15, 2023
We’re sorry our new scent isn’t right for you. We really hope one of our other hand-soaps will work for you. If you would like some help finding another scent, please call 1-800-255-7552 and speak with one of our team members.
Response from softsoap.comBy Colgate Rep, Customer Care, May 15, 2023
We’re sorry our new scent isn’t right for you. We really hope one of our other hand-soaps will work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the original
on May 11, 2023
Posted by: Sea
from Canada
Gender:Female
Hate that you changed the scent!!! I had been so happy with it for years and now I have to find another brand. The smell is way too strong and I'm sensitive to fragrances.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 12, 2023
We’re sorry to hear our new fragrance isn’t right for you. We do have several lighter fragrances, and we really hope you give them a try.
Written by a customer while visiting softsoap.com
Customer Rating
1
The smell is too strong!
on May 9, 2023
Posted by: Judy48
I agree with other reviewers about the new scent of this product. I am very sensitive and this is way too strong a scent and it stays on your hands through several washings with other types of soap. Please bring back the old formula.
Response from softsoap.comBy Colgate Rep, Customer Care, May 9, 2023
We’re sorry our new scent isn’t right for you. Please take a look at some of our other softer, milder fragrances to find one that is just right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Lost a loyal customer -new scent reeks!
on May 7, 2023
Posted by: VF
from Colorado
Gender:Female
Would give this zero stars if I could. Why in the world did you change the original aloe scent & ruin a good thing??? The new formula is absolutely awful & stinks. I agree 100% with all the negative reviews about the new formula. This is definitely NOT an improvement - whoever thought this was a good idea should be fired because you will lose customers as the reviews indicate. Count me among them because I will not buy this brand again unless you bring back the original aloe scent. Time to find a new soap & it WON’T be Soft Soap. Returning the 4 refill bottles I bought & will not purchase again unless the formula is changed back. This has been my go-to soap for 25+ years because I liked the mild scent. Like so many others, I have scent allergies & don’t like anything highly scented. Really sad that this company took a good product & completely ruined it with a cheap, strong scent. PLEASE BRING BACK THE OLD FORMULA! Until then, I’m moving on to a different brand. Buh-bye Soft Soap!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 8, 2023
We’re sorry our new Aloe fragrance isn’t a hit with you. We will share your comments and review with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Disappointed with new formula
on May 7, 2023
Posted by: Rachel
Gender:Female
The new scent is overly strong, and the formula feels thinner. I don't understand why a company would add so much fragrance to a product that was very popular as a low-scent, gentle option. I use this one specifically because it is less drying than typical hand soap, but I see company responses saying people should use a different softsoap if they want less fragrance, so I will need to find a new brand.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 8, 2023
We’re sorry our new fragrance didn’t meet your expectations. Our goal is to make a wide variety of hand soaps with amazing fragrances so everybody can find one to enjoy! Please call us at 1-800-255-7552 M-F 9:00 am to 5:30 pm EST so that we can make this right for you.. We look forward to hearing from you!
Written by a customer while visiting softsoap.com
Customer Rating
1
So disappointing!
on May 6, 2023
Posted by: Victoria
Gender:Female
Just add me to the list of people who have been buying this soap for years because of the mild scent only to be repulsed by the new fragrance. It literally nauseates me. I’m addition, when handling food and cooking, I always want as little fragrance on my hands as possible. I know it’s unlikely you’d bring back the original milder scent but here’s hoping!
Response from softsoap.comBy Colgate Rep, Customer Care, May 8, 2023
We’re sorry our new Aloe fragrance isn’t for you. Please call 1-800-255-7552 and tell our team about your experience. We want to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new scent is terrible
on May 5, 2023
Posted by: Erica
from Illinois
Gender:Female
The new scent is awful, it gives me a headache. I can not use it. Please bring back the old unscented Aloe Vera that I've been using for years.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 5, 2023
We’re sorry to hear this. Please call 1-800-255-7552 and tell our team about your experience. We would like to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the old formula please
on May 5, 2023
Posted by: Hand Care
Been using for over 20 years so you had to go change the scent. It's awful. I can't even use it anymore!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 5, 2023
Thank you for 20 years of letting us keep your hands clean! We sure hope you can find another Softsoap to continue with us.
Written by a customer while visiting softsoap.com