Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
516
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
Bring back the old soft soap aloe
on June 11, 2023
Posted by: Nancy
I've been using soft soap aloe for years. It was the one soap I could count on not to hurt my sensitive skin and the smell was so mild. Until now. It's like they dumped a bottle of perfume in it. It's too strong and overpowering. Lingers unpleasantly. It's also harsh now and hurts my skin. Please bring back the old soft soap aloe. Until then I will have to find a new brand to use. I also do the ordering at work and will no longer buy this. I will find a different brand. None of your other soaps were ever as mild as this one used to be.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 12, 2023
We're sorry to hear that our new formula isn't right for you, and we're sorry to hear about your experience. Please call us at 1-800-255-7552 and share your experience with us. We'd like to try to make this right with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent/formula DESTROYED fabulous product
on June 10, 2023
Posted by: Incognito
Gender:Female
Like so many others, I have been using the original for decades because of its subtle, almost non-existent scent and its gentle treatment of skin. The new is nauseatingly strong and artificial, reeking like cheap air freshener and lingering on the skin; also dries out skin which did not happen with the original. I will be throwing away the opened bottle, returning the extras and switching to product from different brand until the original returns...please bring back the original and keep it!!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 12, 2023
We're sorry our new fragrance doesn't work for you. Please call us at 1-800-255-7552, and tell our team about your experience. We'd like to try to make this up to you.
Written by a customer while visiting softsoap.com
Customer Rating
3
New scent of new Aloe soap is awful!
on June 7, 2023
Posted by: CMFang
from Cincinnati, Ohio
Gender:Female
I have been using this soap for almost 25 years. Why did you change it?! It WAS the best soap ever with a light clean scent and was so gentle on my hands. The new scent quite frankly stinks. It’s way too strong and not pleasant. I’m hoping Meijer still sells their copy cat version of your Aloe soap and don’t change their scent to match your new one. As the saying goes…if it ain’t broke don’t fix it.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 8, 2023
We're sorry to hear our new Soothing Clean fragrance doesn't work for you. We have many other soft, soothing, and calming fragrances, and we hope you choose one of them to be your handsoap.
Written by a customer while visiting softsoap.com
Customer Rating
1
Breaking out in hives with new formula
on June 3, 2023
Posted by: Debi
from Illinois
I’m very upset about the formula change. I have severe chemical and fragrant allergies and you’re so was my go to and I cannot use the new formula without breaking out in hives. You have lost a customer.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 5, 2023
We're sorry our new formula doesn't work for you. Please call our team at 1-800-255-7552, and tell us about your experience. We'd like to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible scent & very drying
on June 1, 2023
Posted by: J
from Colorado
Gender:Female
Awful - Like many others, we used the "old formula", Soothing Aloe Vera but this new version, Soothing Clean is horrible. The scent is so strong and smells like perfume, none of us can use it. It's also extremely drying on the hands. We ended up throwing away the entire bottle because it was so bad. I really hope Soft Soap goes back to the original version but until then, we'll be buying a different brand. Extremely disappointed!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 1, 2023
We're sorry to hear our new formula doesn't work for you. Please call our team at 1-800-255-7552 and share your experience. We would like a chance to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New soap disappoints
on May 31, 2023
Posted by: Julie93
from Vancouver, B.C.
Gender:Female
Like the others, I have been using the previous soap for a long time. It's my go to hand soap. The new soap is so strong and artificial. The scent lingers on your hand. The new scent also dries out my hand which did not happen with the old soap. I will have to return the extra new hand soap that I bought and buy a different brand.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 1, 2023
We're sorry to hear our new formula doesn't work for you. Please call our team at 1-800-255-7552 and share your experience. We'd like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible New Scent in the Aloe Vera soap
on May 31, 2023
Posted by: Madwoman
You added a horrible scent to the Aloe Vera Soft soap! Don't you care about customers sensitive to scents? You ruined a really excellent soap! Please return to the original Aloe Vera Soft Soap?
Response from softsoap.comBy Colgate Rep, Customer Care, June 1, 2023
We're sorry our new scent isn't right for you. We will share your review with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Yuck! Bring back the old scent.
on May 30, 2023
Posted by: Marple
from Ohio
Gender:Male
You RUINED this product by changing the scent. I bought it for years because of its subtle, almost non-existent scent. Why would you do such a thing? The new scent smells of cheap toilet air freshener. Please bring it back or I can't purchase again.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 31, 2023
We are sorry our new scent doesn't work for you. We are continually trying to improve our products to give our great customers the best product possible.
Written by a customer while visiting softsoap.com