Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
516
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
Formula failure.
on July 15, 2023
Posted by: Minnielola
from East Tennessee
Gender:Female
This is the only hand soap I use. I say that with complete and udder honesty. I carry a small bottle in my purse that I refill so I can use it on the go. I take a bottle with me on vacations. I am never without Softsoap Soothing Clean hand soap. Why change it? Why ruin a good thing? It had no smell. It was perfect. Now, it is ruined. My son, who apparently has the same obsession with this soap as I do, are now going around from store to store trying to find a random old bottle on the shelf. This is a shame.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
New and unimproved.
on July 14, 2023
Posted by: TWS
from Dacula, Georgia
Gender:Female
I've used this Aloe Vera soap for years. I liked it because it was lightly scented, and I bought the refills. Now they added more fragrance, and it is HORRIBLE. Now I can't find anything unscented or lightly scented, but I will never buy this again. I gave away the two new bottles I bought. Waste of my money! The smell was too horrible. Extremely disappointed. Was this change necessary??
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 14, 2023
We're sorry to hear you don't care for our new fragrance. We'll share your comments with our team. Please call our team at 1-800-255-7552 so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formulation of aloe vera soft soap
on July 13, 2023
Posted by: Jane 34
from Fl
Gender:Female
I don't know why they changed the formula on the Aloe Vera Soft Soap. The new formulation is awful. It has a strong perfume chemical smell and is not moisturizing like the old formula. This product is useless for anyone that has allergies or respiratory issues. This is an epic fail. I will not be purchasing any more hand soap from Soft Soap until they bring the old formula back. If I could give this 0 stars I would. Now I am going to have to waste my time and gas back to the store to return it.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 13, 2023
We're sorry our new formula isn't right for you. We will share your comments with our team. We hope we have another hand soap that will be the right fragrance and works perfectly for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Someone needs to lose their job
on July 8, 2023
Posted by: lcd94901
Someone needs to lose their job over the new scent. It's horrible. The original product was great, and I used it for years. Can't use the new version due to the scent.
Response from softsoap.comBy Colgate Rep, Customer Care, July 10, 2023
We're sorry you don't like the new scent. We'll share your comments and review with our team. We hope another of our amazing scents will be able to replace Soothing Clean, as your hand soap of choice.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Formulation Stinks...
on July 6, 2023
Posted by: Yestergirl
from Pickens, SC
Gender:Female
I LOVED the "old" Softsoap Aloe Vera, but I have to agree with MANY other reviewers who say that this is a new formulation and it is AWFUL! I'm sensitive to fragrances and the old formulation was a very gentle scent and I had no reactions. I hesitantly bought this new soap and just thought it was new packaging, but it's also a STRONGER scent and after a very short time my eyes started bothering me and I had to try and wash all of the remaining scent off my hands. Please read all of the comments here and listen to your customers. Go back to the old formulation and the gentle scent it once had for all of us fragrant sensitive people.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 7, 2023
We're sorry to hear our new formula doesn't work for you. Please call 1-800-255-7552 and share your experience with our team. We would like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Hate the new formula
on July 5, 2023
Posted by: Saduser
New scent is terrible, and if you make the mistake of licking your finger you will have a disgusting bitter taste on your tongue for hours. I would give it a zero rating if I could. Why change the previous perfect formula?? Please bring it back.
Response from softsoap.comBy Colgate Rep, Customer Care, July 6, 2023
We're disappointed that you don't like our new fragrance. We do hope one of our other fragrances will give your fingers something good to snap about.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new formula scent is nauseating
on July 5, 2023
Posted by: outdoorgirl
from Ontario
Gender:Female
I've been buying this soap for years and was using it in every single kitchen/bathroom in our home until the formula changed a few months ago. The previous formula had a lightly fragranced, soft and soothing scent. This new formula smells weirdly strong, like artificial apples or a cheap candle i.e. nauseating and headache-inducing. So disappointed in this formula change, please bring back the old formula, I will not be re-purchasing this new version.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 6, 2023
We're glad to hear that Soothing Clean was so welcomed in your home! Sorry our new fragrance isn't right for you. Please call us at 1-800-255-7552 and tell us about your experience. We want to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New gormula us horrible
on July 4, 2023
Posted by: Adam
from Nj
Gender:Male
The new formula is awful. Makes me break out and smells way too strong
Response from softsoap.comBy Colgate Rep, Customer Care, July 5, 2023
We're sorry the new formula doesn't work for you. Please call our team at 1-800-255-7552 so we can try to make this right for you.
Written by a customer while visiting softsoap.com