Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
516
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
New formula stinks
on August 7, 2023
Posted by: BK
from Pine, Co
Gender:Female
New formula stinks. I have used this for over 20 years and I threw away the 2 bottles that I recently purchased. Why would you change such a great product?
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 8, 2023
Thanks for being such a long-time user! We're disappointed to hear you don't like our new formula. Please call us at 1-800-255-7552 and tell us about your experience. We'd like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why did you take a great product, and make it bad?
on August 5, 2023
Posted by: Kevin M
If I could give this review NO STARS -- I would! Have used this product, ever since I changed from bar soap to liquid soap. So maybe 25 years ago now? I specifically bought this one variety, because it didn't have a strong perfume smell. Now the new formula is terrible. I can't stand the smell, and it stays with me long afterward. When I feel a headache coming on, I can't even use it because it makes me sick to my stomach.
Response from softsoap.comBy Colgate Rep, Customer Care, August 7, 2023
We're sorry to hear our new formula doesn't work for you. Please call us at 1-800-255-7552 and tell us about your experience so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bad Decision SoftSoap Executives
on August 3, 2023
Posted by: AmandaG
from Woodbine, MD
Gender:Female
Nasty scent! Bring back the old formula! Will not purchase again.
Response from softsoap.comBy Colgate Rep, Customer Care, August 4, 2023
We're disappointed that you don't like our new formula and fragrance. We will share your review with our team. We hope we can provide you with another hand soap with a fragrance you can enjoy!
Written by a customer while visiting softsoap.com
Customer Rating
1
Change the scent back! New scent is offensive
on August 3, 2023
Posted by: AliBear
from Boston, MA
Gender:Female
I've been using this soap for as long as I can remember and i'm SOOOOOOOOOO disappointed that you changed the scent. It is now HORRIBLE. The scent is overwhelming now. Please change it back asap. Why you changed a product that was so popular to begin with is CRAZY. What were you thinking?
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 3, 2023
We're sorry you don't enjoy our new Soothing Clean Liquid Hand Soap formula or fragrance. We will share your review and comments with our team. We hope you can find another of our hand soap fragrances to enjoy.
Response from softsoap.comBy Colgate Rep, Customer Care, August 3, 2023
We're sorry you don't enjoy our new Soothing Clean Liquid Hand Soap formula or fragrance. We will share your review and comments with our team. We hope you can find another of our hand soaps to clean your hands with.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible new scent
on August 3, 2023
Posted by: Disappointed
from AZ
Gender:Female
New scent is awful. I have been using this for years. I bought two refill bottle without realizing the change in the scent now I have two large refill bottles that I can't stand the scent of.
I don't understand why you would change a great product to this.
I don't understand why you would change a great product to this.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 4, 2023
Thank you for being a loyal Softsoap user for years! We're sorry to hear you don't like our new Soothing Clean scent. Please call our team at 1-800-255-7552, and let's see if we can make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Change it back! New scent stinks!
on July 30, 2023
Posted by: Nope NotHappy
The new scent is horrible. Been using the aloe vera for years and now this. Plus, my hands slightly BURN after using it now. CHANGE IT BACK PLEASE!!
Response from softsoap.comBy Colgate Rep, Customer Care, August 1, 2023
Thank you for being a long-time user! We're sorry our formula change doesn't work for you. We would like for you to call us at 1-800-255-7552 and tell our team your experience, so we can try to make this right with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Do not like the new scent!
on July 29, 2023
Posted by: kathy02
from Indiana
Gender:Female
I always bought the Soothing Aloe Vera hand soap, which had a nice smell. It has been replaced with this product which has a stronger, perfume smell that I don't care for. I am truly disappointed, and hope they bring the Soothing Aloe Vera hand soap back soon!
Response from softsoap.comBy Colgate Rep, Customer Care, August 1, 2023
We're sorry our new formula isn't right for you. We'll let our team know about your review. We hope you will try some of our other softer, lighter-scented hand soaps to find one that will work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible scent loses a long time customers
on July 28, 2023
Posted by: NoLongerUsingThisSoap23
from Newport, RI
Gender:Male
My family has been using Softsoap Aloe for decades because of it's light scent and it's non-drying behavior. Now it's sickening scented to the degree that it gives me a headache. The scent lingers long after washing my hands. Additionally I find this new formula dries out my hands. Unless the original formula returns I'll never buy not one another Soft soap product, but never any other Colgate/Palmolive product if this is the way they treat their products.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 31, 2023
We're sorry to hear our new Aloe formula isn't working for you. Please call us at 1-800-255-7552 and tell us about your experience. We'd like a chance to make this right for you.
Written by a customer while visiting softsoap.com