Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
516
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
REPULSIVE new scent! DRYING OUT my hands 😭.
on October 26, 2023
Posted by: CHANGE BACK FORMULA!
from Canada
Gender:Female
REPULSIVE new scent AND HORRIBLE sodium laureth sulfate!! Scent smells AWFUL. It lingers on my hands and is causing me headaches. The soap is now drying out my hands! I had to thoroughly clean my soap dispenser to rid it of the smell. Please change back the ingredients and revert to the old scent. Worst corporate decision ever!
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, October 26, 2023
We're sorry to heat this. Please call us at 1-800-255-7552 and tell your experience. We'd like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
If it ain't broke, don't fix it
on October 25, 2023
Posted by: Marla
from Idaho
Gender:Female
I have used this for years. I am unable to use most scented products. This scent was light. Now the scent is fruity and strong. I now have to find a new soap to use.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bad new formula
on October 25, 2023
Posted by: Aidan
from Canada
Gender:Male
The soap smells horrible and my dog thinks so too. My dog won’t play with me if I’ve washed my hands with your horrible smelling soap. It used to smell fine. Now it’s overwhelming. Smells like I doused my hands in perfume. Unhappy.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, October 26, 2023
We're sorry you don't like our new fragrance. Please call 1-800-255-7552 and share your experience. We'd like to try to help.
Written by a customer while visiting softsoap.com
Customer Rating
1
Was a Fan, NOT anymore!
on October 25, 2023
Posted by: Soapless
from Kamloops, BC
Gender:Female
Have been buying this for so long I can't even remember not using it. Imagine my surprise when I open a new refill bottle, with the EXACT same label on it as the old one, and it smells totally different! And NOT in a good way! I thought it was just a mistake so I took it back to the store, and purchased another, now with a different label, but with the same description of the scent as the original. And to my utmost disappointment again, it has the same god awful fruity scent!!! Now to return this new bottle and look for another product that does not have such a strong, appalling scent. It is quite nauseating! Gives both me and my son a headache.
If you are going to change the scent of a product, at least make note of it on the bottle! How can it be called the same "Aloe Vera Fresh Scent" when it isn't???
I also agree with some of the other reviewers, in that it used to be a hydrating soap, but isn't anymore.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible new scent
on October 25, 2023
Posted by: nihongo25
I agree with so many of the reviewers. This new formula stinks and I will have to throw it away and find a new product. Softsoap, why did you mess with success???
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula is bad for sensitive skin & allergies
on October 24, 2023
Posted by: Back to the drawingboard7
Gender:Female
As a caregiver & frequent hand washer, this used to be the only hand soap I could use because it 1) didn't dry out skin 2) didn't have heavy scent which aggravates allergies. The new formula stinks, causes sinus allergies and painfully drys out skin (especially cuticles).
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
I HATE THE NEW FRAGRANCE!!!
on October 23, 2023
Posted by: bvonn
from Oklahoma
Gender:Female
If I could give your new formula of Aloe Vera Soft Soap a negative 10 I would. I hate the new fragrance! It stinks like cheap perfume. And I see you have changed the formula also. I have used this soap for years exclusively in my bathroom, kitchen, guest bath, and studio and believe me I wash my hands a lot. Why would you change a perfectly good thing?? To cut corners for money maybe? I will never buy any of your soaps again.. You have lost a good customer.
Written by a customer while visiting softsoap.com
Customer Rating
1
Awful new scent. No longer will use it
on October 16, 2023
Posted by: Curly d
from Ontario, Canada
Gender:Female
Do not like the new smell.
It bothers my hands and my face if I touch my face after washing my hands.
I will no longer use this product.
The former scent was the only soap I used.
My family feels the same.
With many people having fragrance allergies, why would you change it.
Please change it back
It bothers my hands and my face if I touch my face after washing my hands.
I will no longer use this product.
The former scent was the only soap I used.
My family feels the same.
With many people having fragrance allergies, why would you change it.
Please change it back
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com