Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
516
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
New Formula is horrible
on December 20, 2023
Posted by: Sue
from Lakewood, CO
Gender:Female
New formula smells horrible and drys the skin. It went from great to horrible
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, December 20, 2023
We're sorry you don't enjoy our new fragrance. Please call 1-800-255-7552 and tell us your experience. We want to try to make this right for you.
Response from softsoap.comBy Customer Care, December 20, 2023
We're sorry you don't enjoy our new fragrance. Please call 1-800-255-7552 and tell us your experience. We want to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is bad for sensitive noses
on December 19, 2023
Posted by: Sky
from Massachusetts
Gender:Male
I have been buying this soap for the last 20 years because it was the only aloe soap that did not trigger a migrane.
This new scent is terrible for those with scent sensitivity.
I must now see if I can find old bottles, because this scent is truly awful. Why fix something that isn't broken? Please bring back the old scent.
Response from softsoap.comBy Customer Care, December 21, 2023
Thanks for 20 years of soothing your hands with us. Please call us at 1-800-255-7552, so we can help find a hand soap that will work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Causes Migraines, terrible perfume!
on December 18, 2023
Posted by: cbmt
from Niagara, Ontario
Gender:Female
Like so many people, this new formula is awful and caused intense migraines. Why change a great product? I bought the old formula for so many years and now I have to find a different brand of soap. I read the company's response of a previous review, their only suggestion is to try a different scent?! Clearly they don't understand the difficulties of people who have scent allergies. Softsoap, please bring back the old formula!
Response from softsoap.comBy Customer Care, December 19, 2023
We're sorry to hear about your experience. Please call 1-800-255-7552 and tell us your experience. We'd like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible new smell!
on December 17, 2023
Posted by: Unhappy long time buyer
I've been buying this by the gallon refills because it was low odor and gentle. The new smell is horrific! It is so strong that I can leave a room I was in and walk back in and smell the soap from my hands - from having just been in the room - not just washing them, just from being in there! It's horrible! Now I have to find some kind of alternative!
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, December 18, 2023
We're sorry our new formula and fragrance isn't right for you. Please call 1-800-255-7552 and let us try to make this right for you.
Response from softsoap.comBy Customer Care, December 18, 2023
We're sorry our new formula and fragrance isn't right for you. Please call 1-800-255-7552 and let us try to make it right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Formula has changed
on December 17, 2023
Posted by: UnhappyVA
from Fredericksburg VA
Gender:Female
Have been using Softsoap Aloe Vera moisturizing liquid for years. My skin is very sensitive & I am sensitive to fragrance & chemicals. Clearly the formula changed with the slight change in name. The soap in the most recent refill bottle has a different scent & has made my hands dry, chapped & irritated. You've lost a loyal customer.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, December 19, 2023
We're sorry to hear about your experience. Please call us at 1-800-255-7552 so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Scent is Too Stong
on December 15, 2023
Posted by: Jane
from Seattle, WA
Gender:Female
The new scent is overpowering and smells unpleasant!
Response from softsoap.comBy Customer Care, December 19, 2023
We're sorry our new scent doesn't work for you. We hope one of our other hand soaps can help keep your hands wonderfully clean and soft.
Response from softsoap.comBy Customer Care, December 19, 2023
We're sorry to hear you don't like our new fragrance. Please call 1-800-255-7552 and tell us about your experience. We'd like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Can't use now Scent has changed
on December 14, 2023
Posted by: Laurie
from Mississauga ON
Gender:Female
For years, we have only bought this soap. I react to many soaps because of perfume or lanolin. This one was great. Now (in the last year) they have changed the Scent and I can no longer use this soap. I react with redness and itching. My husband won't use this soap as he does not like smelling "floral" even after rinsing and drying.
Please either go back to the old scent, or come out with a scent-free product!
Response from softsoap.comBy Customer Care, December 19, 2023
We're sorry to hear our change doesn't work for you. Please call 1-800-255-7552 and share your experience with our team, so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Scent is a Horrible Feature
on December 13, 2023
Posted by: Ex-SoftSoap user.
I am about to order online, & was confused by the new label on the ALoeVera bottle that has the word “scent” added to it. SO i came to the SoftSoap website to find out why. After reading these reviews, i understand that they have added scent to a soap that does NOT need it. And does their customer Service even read the reviews? Multiple customer have said that any scent gives them a rash or migraine headache, and Customer Service suggest they try another one of their scents! Hello!!!-ANY Scent can trigger a migraine!!! And your unscented soap is terrible. I will be buying anything except SoftSoap from now on.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, December 19, 2023
Thank you for taking the time to give us your feedback. We will share it with our team.
Written by a customer while visiting softsoap.com