Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
516
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
Maybe it’s new, but NOT IMPROVED!
on May 14, 2024
Posted by: mci
from Cloquet, MN
Gender:Female
TOTALLY agree with all negative reviews of the new formula - it’s a terrible change and the scent is overpowering and long lasting! Listen to customers and go back to original product, PLEASE!
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, May 15, 2024
We’re sorry to hear our new formula doesn’t appeal to you, and we'll share your comments and review with our team.
Response from softsoap.comBy Customer Care, May 15, 2024
We want you to know that we appreciate the feedback and will pass your thoughts with the team.
Written by a customer while visiting softsoap.com
Customer Rating
1
So disappointing! Gross smelling new soap formula
on May 11, 2024
Posted by: dawn56
from Toronto, Ontario Canada
Gender:Female
So disappointing!!! I also have been buying this soap for years. The new formula is gross! Unfortunately I bought the large liter bottle and don't have the receipt to get a refund. What a waste of money. Throwing it in the garbage. This was the only soap that I liked of your other soaps. Seems your not listening to the feedback from your customers.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible new aroma has ruined this soap
on May 4, 2024
Posted by: pearlf
from Toronto, Canada
Gender:Female
We've been using Softsoap Aloe Vera handsoap for over ten years. I purchased 5 large refill bottles recently, and when I opened the first one, I thought it had gone bad somehow. Eventually I realized that all 5 had the same new, horrible aroma ("fresh scent"). I'd thought I was purchasing the same product as always. I don't have a perfume allergy, but I find this new smell sickening. I tried using it several times but had to wash my hands right afterwards with different soap in order to get the scent off.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, May 7, 2024
We’re sorry to hear our new formula doesn’t work for you. Please call 1-800-255-7552 and tell us about your experience, and let us try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrid change they made to the scent!
on April 27, 2024
Posted by: Tt
from Vancouver Canada
Gender:Female
Absolutely disappointed that they added fragrance to my favourite soap ive used for years. Lost a customer. So truly upset with them!!!
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, April 29, 2024
We’re sorry to hear you’re upset with our formula change. Your comment, as well as your review, will be shared with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Super stinky, and causes severe allergic reactions
on April 13, 2024
Posted by: Severely disappointed
I would give this negative stars if I could! I used to use this soap all the time. It was the only soap I wasn’t allergic to, until they added fragrance. It stinks so bad now I can’t use it. Nobody makes unscented soap anymore, so no soap can be substituted for this. Why does every company seem to think that everything needs fragrance now? So many people are severely allergic to this, and we are left with no options.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, April 15, 2024
We’re sorry to hear our new fragrance isn’t right for you. Please call 1-800-255-7552 and share your experience with us, so we can try to make this right.
Written by a customer while visiting softsoap.com
Customer Rating
1
Change it back!!!!
on April 8, 2024
Posted by: Dryskin
The new scent is terrible! And it dries out my skin! Change it back. I'm switching to another brand after years of only buying this!
Response from softsoap.comBy Customer Care, April 8, 2024
We’re sorry our new scent doesn’t work for you. Please call us at 1-800-255-7552, share your experience, and we’ll try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
2
New Scent is too Overpowering
on March 23, 2024
Posted by: AVN
Unfortunately, this new scent is so overpowering I can't use it. The previous ingredients were
mild and it was one of the few types of soaps I could actually use without reacting to it. Please bring the
previous formula back.
mild and it was one of the few types of soaps I could actually use without reacting to it. Please bring the
previous formula back.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, March 27, 2024
We’re sorry to hear our new formula doesn’t work for you. We do hope one of our other milder fragrances can work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Change wasn’t needed
on March 17, 2024
Posted by: Disgusted24
from New Jersey
Gender:Female
Been using this product for years. This new
formula stinks. I’ve brought 4 refill bottles of this
soap hoping to get original formula
formula stinks. I’ve brought 4 refill bottles of this
soap hoping to get original formula
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, March 17, 2024
We're sorry you're not a fan of our Irish Spring soap. We'll be sure to share your feedback with our team.
Written by a customer while visiting softsoap.com