Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
516
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
New scent is awful!!! Will no longer purchase!
on September 18, 2022
Posted by: MN Mom
from MN
I've used this product for years as it cleans well and had a minimal nautral scent. It has also been a good gentle soap for family members with skin sensitivities. The new scent is too perfumy and I can't stand the lingering smell. Sadly, I can no longer purchase this hand soap.
Pros: Attractive Packaging, Cleans Effectively, Easy To Use, Kills Bacteria, Locks in Moisture, Moisturizing, Softens Hands
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 22, 2022
We understand your frustrations with the recent changes made and would like to see what we can do to make this right. Please give us a call at 1-800-255-7552 to speak with us about this.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please go back to the old formula
on September 18, 2022
Posted by: MQ
from Arizona
I'm very sensitive to soaps. I can't use every soap out there due to certain ingredients. The new scent is awful! The scent doesn't go away. I smell it for a long time after washing my hands. The reason why people liked the old formula is because it would be gentle for those who are sensitive to smells and ingredients. People shouldn't smell like perfume after washing their hands. Please go back to what you had before.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 22, 2022
We're sorry to hear that you are not a fan of the Softsoap scent. We'd like to see what we can do to make this right. Please give us a call at 1-800-255-7552 to speak with us about this.
Written by a customer while visiting softsoap.com
Customer Rating
1
Added smell ruined it
on September 17, 2022
Posted by: L
from Texas
Have been buying aloe Vera soft soap for years and years. I recently purchased another refill and the new smell they added is terrible. I only purchase non scented products and now my my favorite hand soap is no longer available.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 22, 2022
We are so sorry to hear that you are disappointed by our fragrance. This is certainly not what we strive for and your feedback will be taken into consideration for future updates. Please reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Monday-Friday from 9:00 a.m. and 5:30 p.m. EST).
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible new smell
on September 16, 2022
Posted by: Rebecca
from Riverside, CA
We have have used your soothing aloe soap for years as it was perfect for sensitive skin, but the new fragrance is too strong and the soap is now drying. We will have to find an alternative.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 22, 2022
We are so sorry to hear about your unwanted experience with our soap. We'd like to learn more about this and make it right. Please reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Monday-Friday from 9:00 a.m. and 5:30 p.m. EST). We look forward to hearing from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
NO
on September 16, 2022
Posted by: Nana
from Santa Rosa Ca.
THE NEW SMELL, IT IS ALFUL, JUST BOUGHT 3 LARGE BOTTLES THAT ARE GOING BACK TO STORE, WHY IN THE WORLD WOULD YOU CHANGE THE WONDERFUL PRODUCT IT WAS, I HAVE BEEN BUYING FOR YEARS.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Should have left it alone
on September 12, 2022
Posted by: Arby
from Chicago IL
Why did you change the product 26286 (Aloe unscented softsoap)? The new product does not have as pleasing a scent as it used to. The product seems to be slicker and is much harder to rinse your hands and wash it off. Bring back the original product, please!
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 15, 2022
Your feedback is extremely important to us and we are so sorry to hear our fragrance missed the mark for you. We assure to pass this information along.
Written by a customer while visiting softsoap.com
Customer Rating
1
Hate the new smell
on September 12, 2022
Posted by: Paula
from Austin, TX
Have bought this soap for years. Will not buy again. Hate the new smell!
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 15, 2022
We are so sorry to hear you no longer enjoy our scent, we assure to pass along your feedback.
Written by a customer while visiting softsoap.com
Customer Rating
3
Dislike the new intense scent
on September 8, 2022
Posted by: Jackie@ATL
from GA
Like some other reviewers I noticed the strong scent when I recently bought the refill with the new-looking. I loved the old formula that had only subtle scent yet still moisturizing hands. It was perfect at the kitchen sink as well as in bathrooms. The new scent is too strong I may have to find an alternative.
Response from softsoap.comBy softsoappwr, softsoappwr, September 15, 2022
Thank you so much for sharing with us! We truly appreciate your thoughts and will be sure to share with our team.
Written by a customer while visiting softsoap.com