Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
516
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
WILL STOP USING IMMEDIATELY
on October 4, 2022
Posted by: Unsatisfied Customer
from PA
They changed the scent to flowery and it's is way to overpowering and can't even rinse the smell away. It is all I smell all day long now. Old one had NO SCENT and made it nice to use. New also dries hands out in 1 day of use. Please Please Please revert back to the old aloe vera no scent and make a new separate line for the smelly stuff. Probably am allergic to this new scent, hands are sore and dry in one day. Only reason I ever used this brand with aloe vera was the no scent and made my hands soft, now both of those are gone forever. WHY WHY WHY
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 15, 2022
Hello! We're sorry to hear that you did not like our new scent. If you have continued to use the product and still experienced dry hands, please give our team a call at 1-800-221-4607.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Scent Too Strong
on October 3, 2022
Posted by: LJ
from Fargo, ND
(Please replace my recently written review with this more thorough one). I'm not happy with the scent at all. I've had to warn my mother who is very sensitive to scent to not buy any additional bottles. You've even altered my back-up soap of Milk and Honey. These changes seem like very poor decisions on your part. It's one thing to have a line of products that are strictly scented (for those who like scent) with essential oils which don't tend to bother people as much, but it's an entirely different thing to take lovely subtle scents and bump up their artificial fragrances many notches. I really liked the subtle scents of the Aloe and the Milk and Honey. PLEASE change them back!!! While I've got you, I've been wondering if you've altered the detergent strength during covid. I haven't been sure if the new dryness and patches of dermatitis (not normal for me) have been because of all of the handwashing (despite all of the lotion I've used in between washes) or if SoftSoap has also altered the cleansing formula at some point due to Covid. If you altered it, please change it back. If not, just ignore this paragraph but not the one above.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 15, 2022
Hello! We're sorry that the product you are interested in is no longer being manufactured. We will be sure to share your comments with our business development group so they are aware of your continued interest. If you are still experiencing dryness of your skin, we recommend calling our team at 1-800-221-4607.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Scent Too Strong
on October 3, 2022
Posted by: LJ
from Fargo, ND
What have you guys done?! You've changed a classic. And from the reviews it looks like you changed my backup (milk and honey) too. This scent is WAY too strong, and it isn't all that pleasant. The product (as well as the milk and honey one) were great just as they were. Many people can't handle strong scented products, and for those who can tolerate them, many of us don't want them. Whose decision was this? It was a monstrously bad one. Please change it back. (Before we all switch to another brand that understands the value of little to no scent.)
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 15, 2022
Hello! We're sorry that the product you are interested in is no longer being manufactured. We will be sure to share your comments with our business development group so they are aware of your continued interest.
Written by a customer while visiting softsoap.com
Customer Rating
1
Your "New Scent" just lost another customer
on October 2, 2022
Posted by: That guy
from St Louis MO
The new scent is repulsive. I have used the aloe vera scent for YEARS and I opened a new refill the other day and put some on my hands, only to be instantly blasted with a nauseating perfume induced disgusting smell that instantly triggered a headache for me. I couldn't get the stink off, no matter how long I rinsed. It stuck on my hands. Just look at all the recent reviews on here and at other retailers, you are losing customers daily with this change. We all just want what has worked well for scent sensitive people back. If you want to toy around with new scents, then create a new label, don't mess with what has sold well for decades. You have lost another customer until you bring the old scent back!!..and no I didn't receive this as a sample, I couldn't clear the "yes" box for that on this review. You might want to fix that too while you're at it.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 15, 2022
Hello there! We're sorry the new scent wasn't a hit for you. If you are still experiencing headaches then we recommend calling our team at 1-800-221-4607.
Written by a customer while visiting softsoap.com
Customer Rating
1
A waste of a large refill bottle, and unpleasant scent
on October 2, 2022
Posted by: Chère Minerva
from Maryland
I have used this hand soap for many years for 2 specific reasons: it is NOT an antibacterial soap, and it had a mild, aloe vera fragrance WITH NOTHING ELSE. Now it has been changed, with a "fresh scent" that I cannot tolerate. Unfortunately for me, I just bought a new large refill size and refilled one small bottle. I will be donating the remainder of the refill bottle to my local food pantry, because someone will want it (probably). Hopefully I won't need to throw it in the trash. I can not tolerate many scents. Although not fond of unscented products, because they just seem *weird* somehow, with no scent at all, I would prefer those to this "new scent (in tiny, tiny letters at the top of the refill bottle). I'm sorry you felt the need to "improve" an already VERY satisfactory product. Reminds me of what they are doing to Oreos these days.
Pros: Easy To Use
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 4, 2022
Hello! We're sorry that you did not like the fragrance of our product. We will be sure to share your comments with our Business Development Group so they are aware of your continued interest in the original product.
Written by a customer while visiting softsoap.com
Customer Rating
1
Not purchasing this anymore
on October 1, 2022
Posted by: Soap Girl
from Fresno, CA
Loyally bought this for years as me and a few family members have sensitive skin. The new formula is terrible and the scent lingers. I had bought several bottles before realizing they were a different formula with a horrible perfume fragrance. I threw them all away. Currently looking for a new brand as this stuff is now terrible.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 4, 2022
Hello! We're sorry that you did not like the fragrance of our product. We will be sure to share your comments with our Business Development Group so they are aware of your continued interest in the original product.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible new scent and formula! Why?!?! Change back!
on October 1, 2022
Posted by: SV
from Palm Beach, FL
The new scent and formula is awful! The smell is way too strong and lingering. It smells like a cheap perfume that drives you to tears. The formula is also not the same. It is not gentle and very drying. I can't use this anymore and we have been using only this brand for years! Shame on you to change a good thing. Terrible marketing and from the reviews it looks as though many others feel the same. Unfortunately, your poor marketing team has caused you to lose customers/buyers like me. :((
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is ghastly
on September 30, 2022
Posted by: Donna R.
from Hancock County, ME
I've used Softsoap Soothing Clean Aloe Vera formula for years on end. No longer. The new scent is ghastly. Unfortunately I'd bought two 50 oz refill bottles. The one I opened went in the trash. The other one's going back for a refund. How could you wreck this product in such a fashion? Despite what it claims below, I DID NOT receive this as a sample, I paid my hard-earned cash for it. If
Pros: Cleans Effectively, Moisturizing
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 15, 2022
Thanks for giving our product a try!
Written by a customer while visiting softsoap.com