Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
516
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
BRING BACK THE ORIGINAL
on October 29, 2022
Posted by: Jen A
from NJ
You've ruined the best and only soap I can use. The new small is nauseating and makes me sick. I've already started looking for a replacement for this soap that I have been using for years. Equate brand soothing aloe seems to be a fairly acceptable substitution for the time being in case anyone is looking. Also the picture you have on the website is not what the new label looks like!
Cons: Sticky Residue, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
I have to agree with the others. Disappointing...
on October 26, 2022
Posted by: TW
from Memphis, TN
I have to agree with the other recent reviewers. Unfortunately, what was once a perfect product has been ruined by an overpowering scent. I am hopeful they will return to the previous formula.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 2, 2022
We appreciate the feedback and are sorry that the new scent missed the mark with you. We'd like to see if there is another scent you may like, so please give us a call at 1-800-468-6502.
Written by a customer while visiting softsoap.com
Customer Rating
1
They've scented the Aloe Vera soap so I can no longer use it
on October 25, 2022
Posted by: Mark
from Edmonton, AB
I use the soap to clean and hands in the bathroom and the kitchen. Unfortunately, they've now scented the Aloe Vera with a "new fresh scent" and I can no longer use it as I have a low tolerance of scented products. What was wrong the the original Aloe Vera? I've used it for over ten years and loved it. It was my favourite soap. Needless to say, I will no longer purchase Soft Soap and use an unscented goat milk bar soap that I use in my shower. Very disappointing.
Pros: Attractive Packaging, Cleans Effectively, Easy To Use, Kills Bacteria, Locks in Moisture, Long Lasting, Moisturizing, Softens Hands
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 29, 2022
Hello! We are sorry to tell you that the product you are interested in is not currently being manufactured. Unfortunately, we do not have any remaining stock to offer you directly. Even though we cannot help you at this time, it is important for us to hear from consumers, such as you, so that we are aware of your continued interest. We will be sure to share your comments with our Business Development Group.
Written by a customer while visiting softsoap.com
Customer Rating
1
PLEASE bring back the old scent!
on October 23, 2022
Posted by: RAC
from Pittsburgh, PA
I have been buying this for many years and I am so disappointed to find that you have changed the scent to such an intense and unpleasant scent. I have to wash my hands a lot, and, as an autistic, I must use soaps that are sensory friendly. So now my head and nose are aching as my system struggles to cope with the smell of my hands. Will not be buying this anymore unless you go back to the lovely, mild, sensory friendly scent we all know and love.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 29, 2022
We're sorry to hear this happened to you and want to know more about this. Please reach out to us so we can have you speak to one of our specialists.; at 1-800-255-7552. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Perfection has been ruined!!!!
on October 22, 2022
Posted by: Pumpkin
from Atlanta
What once was perfect has been ruined!!!! The previous formulation had a subtle, pleasant fragrance and left hands supple. It was beloved by all in our household. The new formulation has a strong, cheap, unpleasant fragrance and leaves hands dry. Additionally, the smell is triggering allergies/headaches in family members. As other reviewers have remarked, we too in the past have traveled to multiple stores on occasion to procure our beloved Soothing Clean, but no more. The remake is a bust for us. We have no choice other than to look for a replacement brand/product.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 26, 2022
Hello. We're sorry to hear that this happened and we hope you're feeling better. Please give us a call at 1-800-468-6502 so we can investigate this matter further. Thank you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Perfection has been ruined!
on October 22, 2022
Posted by: Pumpkin
from Atlanta
What was once perfect has been ruined!!!! The previous formulation had a subtle, pleasant scent, left skin supple and was beloved by all in our household. This new formulation has a strong, cheap, unpleasant scent, leaves skin dry, and triggers allergies/ headaches in family members. In the past, we, like other reviewers have remarked, would go to multiple stores if necessary to procure our beloved Soft Soap Soothing Clean. However, not any longer. Unfortunately, we will have to look for a replacement brand/product.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 26, 2022
Hello. We're sorry to hear that this happened and we hope you're feeling better. Please give us a call at 1-800-468-6502 so we can investigate this matter further. Thank you.
Written by a customer while visiting softsoap.com
Customer Rating
1
i will no longer purchase this product
on October 21, 2022
Posted by: Patrick
from Chicago, IL
I can no longer use my favorite soap. After 25 years of using the same soap, I can no longer use it after the product was updated with a new fragrance. The scent is overbearing and makes me feel sick, and I am no longer sure what scent or brand I will purchase. Please change the scent back to the original formula.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 26, 2022
Hello! We're sorry to hear this and we hope you are feeling better. Please give us a call at 1-800-221-4607 so we can investigate this further.
Written by a customer while visiting softsoap.com
Customer Rating
1
You have ruined Aloe Vera Fresh Scent
on October 21, 2022
Posted by: Cracked Bleeding Hands
from Kansas
The new fragrance is so overpowering with perfume and dries out my hands and cracks them. I can no longer use this product. I'm trying other hand soaps other than Softsoap. I was a loyal customer for many years.
Pros: Horrible smell and dries out hands
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 26, 2022
Hello! We're sorry to hear this and we hope you are feeling better. Please give us a call at 1-800-221-4607 so we can investigate this further.
Written by a customer while visiting softsoap.com