Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Average customer rating
3.2
(1,154 Reviews)
Rating breakdown 1,154 reviews
5 Stars
516
4 Stars
117
3 Stars
34
2 Stars
17
1 Star
470
51%of customers recommend this product.
(
361 out of
703)
Customer Reviews for Softsoap - Liquid Hand Soap Refill, Aloe Vera Scent, 50 FL. Oz - White
Customer Rating
1
New formulation and fragrance terrible
on November 2, 2022
Posted by: Elizabeth
from Ottawa, ON
I am so incredibly disappointed in the new soap smell and formulation. The former soap was the only one I could frequently without risking eczema flares. This new version is very drying and has managed to dry out my hands in less than a day. I will have to stop using it immediately. The smell is also very overpowering and floral. It lingers for a very long time and induces headaches. I will throw it out and will have to look for another brand with an unscented product that does not dry out my hands.
Pros: None
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 7, 2022
Hi there. We're so sorry to hear about your experience using our updated Aloe fragrance. Your feedback is very important to us and we'd like to speak with your further about this. Please give us a call at 1-800-255-7552. We're open Monday through Friday from 9:00 AM to 5:30 PM EST, we look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Softsoap ruined a great product.
on November 1, 2022
Posted by: M.D.
from Maryland
We have used this product for close for years before they reformulated it. I bought four big refill bottles from the store, not seeing the new scent and was greatly disappointed after realizing my mistake. The new scent is so strong and unpleasant that it gives me headaches. I've also noticed that the skin on my hands is dryer after only a few uses. I loved the old formula so much because the scent wasn't offensive and it didn't dry out my skin. After only two days I am realizing that three of the unopened bottles I bought are going back and it looks like I'm going to have to find another product. Why fix something that wasn't broken? Especially in a market that is already over saturated with overly scented and/or skin drying products.
Cons: Dries Skin, Overpowering scent., Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 7, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horribly Stinky Stench
on October 31, 2022
Posted by: Soap Lover
from Philadelphia, PA
My family has used this product -- with the original scent -- for many years, at all of our sinks. Loved the soft scent and moisturizing qualities. The new scent is absolutely horrible. Just washing my hands left a residual smell on my hands that gave me a headache. Why did you change a great product and give it this horrible smell? Can't use this anymore unless you go back to the original scent.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
We hear you and are really sorry that this happened to you. We do really appreciate you and your family's love and loyalty towards our brand. We'd love to make this right for you and have you speak to our team of specialists. Please reach out to us at 1-800-255-7552 , we look forward to helping you out further!
Written by a customer while visiting softsoap.com
Customer Rating
1
Why would you ruin a perfect product
on October 30, 2022
Posted by: Unhappy
from Montreal, Canada
This was my go-to handsoap for almost a decade. I used to stock up in large quantities. It was the perfect neutral scent. Now it smells like chemicals. I won't buy this again. I wish I could return my last order. Don't add new unwanted fragrances to your most basic products. Nobody wants this. If you want to put out a new fragrance, put out a new product. Bring back the original!
Cons: Unpleasant Smell, Unwanted new fragrance
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is overpowering- disappointed
on October 29, 2022
Posted by: Jessica Lynn
from Milford, MI
I have used this soap in all my bathrooms for daily use for as long as I can remember. The last few bottles I've purchased have said 'new scent' and they're not wrong! The scent is not great and so overpowering it lingers long after washing hands. Disappointed in the change.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
Softsoap's "New Coke" moment
on October 29, 2022
Posted by: Aaron
from San Francisco, CA
I will add my voice to the chorus of how bad the new scent is. It smells like something Bath & Body Works would have sold in the 90s. I love this soap but will have to stop using it. So disappointing. My only hope that is that Softsoap will react to the backlash and revert to the original scent. Soon. To the customer service agent who may respond to my comment: while I appreciate your offer to find something else, please just bring back the old scent.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
NEW FRAGRANCE BEWARE
on October 29, 2022
Posted by: Jen
from NJ
This new fragrance stinks, it's super strong and it is inducing my migraines. I'm so disappointed as this was the only soap sensitive enough for my daily use. It's so strong you can smell it for hours after, disgusting. PLEASE bring back the old fragrance.
Cons: Sticky Residue, Unpleasant Smell
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why did you change the smell?!
on October 29, 2022
Posted by: E
from CA
This was the standard soap in our house for a very long time, but we just bought the repackaged "new fragrance" for the first time and the smell is SO STRONG. If I wanted a perfumed soap, I'd buy that. I want a neutral soap that isn't drying, which is what the old version of this was. Please bring it back. If you love this smell so much please make it a different name because nothing about this is "clean" or "aloe vera." It's very perfumey/floraly.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
Thank you for letting us know about your continued interest in this product. We will share your thoughts with our product development team.
Written by a customer while visiting softsoap.com