Customer reviews from Touchstone Home Products
Touchstone Home Products - 60 in. Wall Mounted Recessed Sideline Infinity Pro 3-Sided Smart Electric Fireplace 1500W - Black
Average customer rating
3.4
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
2
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
1
Customer Reviews for Touchstone Home Products - 60 in. Wall Mounted Recessed Sideline Infinity Pro 3-Sided Smart Electric Fireplace 1500W - Black
Customer Rating
5
Wow! Just Wow!!
on May 12, 2025
Posted by: FrancescaJ
I decided to do a media wall in my primary bedroom… I wasn’t sure the “how”, I just knew I had a vision. And Touchstone helped that vision come to life with this amazing 3 sided Infinity fireplace! I am just so amazed at the functionality of it: the various settings to make sure the owner is always at the maximum level of comfort (heating and lighting), the easy app feature to control the fireplace from anywhere, the remote control that comes with it to easily control it from my bed, and the compatibility with Alexa to create a routine for the fireplace is a game changer! I was able to construct my media wall, and while the project itself was definitely a rough learning experience, the install, setup, and use of the actual fireplace was a breeze! I love the different decor options that it comes with. We love the wooden accent, but we did switch it out for the clear crystals and OMG … what a difference! I love the choices and different mood aesthetic that each option creates for the space! This is an amazing product and I can’t wait to share it with my family that visits so they can see how much of a wonderful addition it is to any space in the home!
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
on December 8, 2023
Posted by: Daniel
Beautiful, realistic flame. Quality product. Adds ambiance to the room. Love it.
Written by a customer while visiting Touchstone Home Products
Customer Rating
1
Your Shipping Affiliate is Trash
on April 27, 2022
Posted by: Sergio P.
Horrible. Not only would I not recommend, but I will go out of my way to write bad reviews on your logistics partnership.
Written by a customer while visiting Touchstone Home Products
Customer Rating
2
Caused Problems with our client
on January 6, 2022
Posted by: James W.
It started ticking after a couple of days. Also the touch screen buttons don’t work properly.
Written by a customer while visiting Touchstone Home Products
Customer Rating
4
Great
on October 14, 2021
Posted by: Crystal T.
The fireplace is a total new look for the entire room so easy to use. The mood in my house changes with the color of the fire. The last time we played uno as a family infront of a fireplace was camping now we do it in our living room.
Written by a customer while visiting Touchstone Home Products