Customer reviews from Touchstone Home Products
Touchstone Home Products - 50 in. Wall Mounted Recessed Sideline Deluxe Smart Electric Fireplace 1500W - Stainless Steel
Average customer rating
4.6
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
6
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
0
Customer Reviews for Touchstone Home Products - 50 in. Wall Mounted Recessed Sideline Deluxe Smart Electric Fireplace 1500W - Stainless Steel
Customer Rating
5
Tired of the wood mess.
on August 21, 2026
Posted by: JosephD
from United States
Install was simple, absolutely love the stainless steel facing, not to mention how real the flames look!
Well done Touch Stone!
Well done Touch Stone!
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Best Fireplaces
on August 10, 2026
Posted by: ScottB
from United States
I'm a builder and use these in my homes. People love them!
Written by a customer while visiting Touchstone Home Products
Customer Rating
2
NOT COMPATIBLE WITH GOOGLE
on January 2, 2026
Posted by: Daniel
The fireplace is well made, heater works great, the flames look nice. However, the wifi connectivity is just to link the fireplace to the touchstone app to use as a remote. The fireplace already comes with a remote, so that's not very useful. The entire reason I chose this model was because it clearly states it is compatible with Google Home, which is a lie. When you try to link the Touchstone app to Google it flat-out says, "This device is not supported on Google Home". I highly regret my purchase. Booooo
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Touchstone fireplace-electric
on December 6, 2025
Posted by: DonW
from United States
It is great. The options on flame colors, heat levels are really neat. Very nice looking unit. Much more difficult to install than noted.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
I love your product
on October 17, 2023
Posted by: David I.
It’s was great install was easy and it looks fabulous
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Looks great!
on August 28, 2023
Posted by: Gary B.
Very well made and beautiful product. We could not be happier with our new fireplace. Very easy to install.
Written by a customer while visiting Touchstone Home Products
Customer Rating
5
Fireplace
on June 14, 2023
Posted by: Agnes G.
Have not had the fireplace installed by contractor yet
Written by a customer while visiting Touchstone Home Products