Customer reviews from Dyson
Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Average customer rating
4.1
(354 Reviews)
Rating breakdown 354 reviews
5 Stars
200
4 Stars
66
3 Stars
39
2 Stars
27
1 Star
22
75%of customers recommend this product.
(
166 out of
220)
Customer Reviews for Dyson - V9 Submarine Extra Dry Cordless Wet and Dry Stick Vacuum - Dark Gray
Posted by: Sad user
Verified Purchase:Yes
I don’t like that I have to hold the power button with my finger while I use the machine. I also cant get the mop to get wet. I wonder if there is some kind of trick to it?
Response from DysonBy Dyson Customer Service, December 8, 2025
Thank you for sharing your feedback. We regret that the need to hold the power button during use and the difficulty in getting the mop to dispense water have not met your expectations. We understand the importance of convenience and ease of use, and we appreciate you bringing these concerns to our attention. If you are open to it, we would be glad to explore ways to enhance your experience, whether through guidance on operating techniques, troubleshooting steps for the mop function, or adjustments that may improve usability. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your machine. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Dirk
Verified Purchase:Yes
Great product to have. Cleans well and does it job
Response from DysonBy Dyson Customer Service, December 8, 2025
Hello, thank you for sharing your feedback. We are pleased to hear that your Dyson machine is proving to be a great product, delivering powerful cleaning performance and doing its job effectively. This level of reliability reflects our commitment to engineering machines that tackle everyday cleaning tasks with precision and ease. At Dyson, we strive to provide high‑quality solutions that combine advanced technology with user‑friendly design, ensuring our customers enjoy both performance and convenience. Your experience reinforces our mission, and we sincerely appreciate you taking the time to share it. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. Thank you again for your feedback.
Written by a customer while visiting Dyson
Posted by: Sues
Gender:Female
Verified Purchase:Yes
So far, so good. Battery life is good and it recharges quickly. I like that it is so lightweight and easy to maneuver.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 8, 2025
Thank you so much for sharing your feedback with us. We truly appreciate the time you took to let us know about your experience, and we’re delighted to hear that you’re enjoying your new Dyson. It’s wonderful to know that the battery life is working well, recharges quickly, and that you find it lightweight and easy to maneuver. Your kind words mean a lot to us, and we’re grateful to have you as a valued Dyson owner. If you need any further assistance, we encourage you to reach out to us via live chat or call. Our agents will be glad to support you and ensure everything continues to go smoothly. Your input helps us improve, and we are genuinely grateful for it.
Written by a customer while visiting Dyson
Posted by: THrill
Verified Purchase:Yes
I returned it as I have 2 dogs and the dirt container had to be emptied 5x in one vacuum session and I have a small house.
Do not recommend for buyers with pets
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 7, 2025
Hi there, thank you for sharing your feedback. We understand from your review that you returned the product because with two dogs the dirt container had to be emptied five times in one vacuum session, even in a small house, and that you do not recommend it for buyers with pets. If you have any concerns or would like further assistance, please contact us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: mj2025
Verified Purchase:Yes
works best as expected. Brought new , pet hair and detangle works.
Response from DysonBy Dyson Customer Service, December 7, 2025
Hi there, thank you for sharing your feedback. We’re pleased to hear that it works best as expected and that the new purchase is handling pet hair and detangling effectively. If you have any concerns at any point, please don’t hesitate to reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: BarbB
Gender:Female
Verified Purchase:Yes
So far I am liking this vacuum cleaner. I got one to give my daughter for a Christmas present also. The only thing I don’t like is having to get instructions on line about its features and how to use it. I would rather have a little manual in the box.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 7, 2025
Thank you for sharing your thoughtful review . We are delighted to hear that you are enjoying the lightweight design of your Dyson vacuum and that you even chose one as a Christmas gift for your daughter, that means a lot to us. We also understand your concern about having instructions only available online and appreciate you letting us know. Your feedback is valuable, and we would love the opportunity to make your experience even better. If you are open to it, please connect with our live chat or voice support team, where our experts will be ready to assist you further. Your satisfaction is very important to us, and we remain committed to helping you get the most from your Dyson. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: KTv9
Gender:Female
Verified Purchase:Yes
I bought my Dyson V9 about a month ago and I love the maneuverability compared to my large vacuum.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 7, 2025
Thank you for sharing your wonderful feedback! We are delighted to hear how much you are enjoying your Dyson V9 and that its lightweight design and effortless maneuverability have made such a difference compared to your larger vacuum. It’s always inspiring to know our innovation is helping make every day cleaning simpler and more convenient, and your kind words mean a great deal to us. We truly appreciate your support and are thrilled that Dyson continues to deliver the performance you value.
Written by a customer while visiting Dyson
Posted by: spencerjae928
Gender:Female
Verified Purchase:Yes
Great product i hae no complaints whatsoever! A thumbs up!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 6, 2025
Thank you so much for sharing your wonderful feedback ! We are delighted to hear that you are enjoying your Dyson and that it has met your expectations with no complaints at all. Your positive words and “thumbs up” truly mean a lot to us, and we are thrilled to know our product is making a difference in your everyday experience. We greatly appreciate your support and look forward to continuing to deliver the performance and innovation you value from Dyson.
Written by a customer while visiting Dyson