I bought this in March used it through the summer air conditioner worked off on always had a full tank even though it was drained by two hoses. Now my heating unit is not working correctly. Today’s 6 December no heat. I called two different numbers for support. Waited online 15 minutes never spoke with anyone.
No, I would not recommend this to a friend.
Response from westinghouse.comBy eComm, December 12, 2025
Hello, thank you for letting us know about this, we are genuinely sorry to hear about it. I have passed your feedback along to our quality control team to ensure that we are producing the best units possible. Please contact us through email: support@wpowereq.com. We will do our best to make things right for you.
I bought this a little over a month ago to replace a broken portable A/C with heat pump and I'm glad I did! This one is smaller than the last one and has more BTU. We use this to help with keeping the main level of our home, approximately 1000 square feet cooler or warmer to reduce the need for using propane heat. It does a good job of keeping it comfortable. Setup was quick and easy. I really like being able to connect to it and use my phone to control it
Went to use the heating unit and had to empty the tank every 2 hours had a hose connected for the air conditioner to drain put I still have to empty a tank. Not sure what is happening. NOT HAPPY
Response from westinghouse.comBy eComm, October 22, 2025
Hello, thank you for sharing your experience. We’re sorry to hear about the issues you’re having with the heating unit and the frequent need to empty the tank — we understand how frustrating that can be. I’ve passed your feedback to our quality control team to review. Please contact us at 1-855-944-3571 or support@wpowereq.com so we can troubleshoot the issue and help make things right.