I purchased this AC unit to cool my apartment during the short period of warm weather during summer here in the PNW. Its exactly what I needed to help me avoid any potential discomfort during the summer season, especially at night when I'm trying to stay cool while asleep. Highly recommend!
Installed one of these to heat an unoccupied structure. Setup with a short garden hose to drain from the upper drain port into an external condensate pump. Worked great for a week or two, but now it says the internal tank is full. The unit was placed on a level surface, so there is no reason why this should happen. I was okay with it when the heat operated without intervention, but the smart device compatibility is deceptively misleading. Requiring an app and registration to orchestrate a wifi paired integration setup is terrible in 2025. Product literature made it seem like the device would get picked up by Alexa without the hassle of another app with functionality made redundant by the goal smart integration.
No, I would not recommend this to a friend.
Response from westinghouse.comBy Customer Support, February 10, 2025
We appreciate your feedback and apologize for any inconvenience you've experienced. We take your concerns seriously and will use your input to improve our product and support services. Our team is committed to enhancing the overall user experience, and we value your insights.
Our support team is here to assist you. Please reach us at https://westinghouse.com/pages/contact
Nice slim unit. Not cumbersome. We love the rollers and side handles. Easy to install and operate.The heat mode (heat pump) works down do 15 to 20 degrees. It's great, hear in Ohio! Would buy again. The only upgrade I would recommend, would be a thicker plastic window piece that the hose attaches to. Lastly, the 4 year warranty I purchased was quite reasonably priced. Good job!