I bought this product and could never get it to work properly. It starts cooling and it immediately the air coming out of the air duct starts heating up and then it stops cooling immediately. I cut the air duct shorter and shorter until it was as short as I could, maybe 3 or 4 feet and the same problem happened.
It takes a little while before it cools the room 12x14
Response from westinghouse.comBy Jackson, Westinghouse, October 30, 2026
Hello, thank you for letting us know about this. We are genuinely sorry to hear about it. I have passed your feedback along to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@westinghouse.us and explain the issues you are experiencing, and we will look into the matter. Thank you, Jackson – Westinghouse
I bought this product thinking it was portable....since the hose goes out a window...I do not consider it portable. But it ccols very well and we live in Southern NM and it is hot outside.