Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Humidify + Cool Formaldehyde - PH04 - White/Gold
Average customer rating
3.7
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
74
4 Stars
12
3 Stars
14
2 Stars
11
1 Star
27
67%of customers recommend this product.
(
77 out of
115)
Customer Reviews for Dyson - Refurbished Excellent - Purifier Humidify + Cool Formaldehyde - PH04 - White/Gold
Posted by: Jade
Gender:Female
Verified Purchase:Yes
The humidity of the room only 2-3% went up so I returned it.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, December 29, 2024
Hello, thank you for your feedback and for choosing Dyson. We are sorry to hear that the product did not meet your expectations in terms of increasing the room's humidity. We understand how important it is for our products to perform effectively, and we apologize for any inconvenience this may have caused. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: New87
Gender:Female
Verified Purchase:Yes
So happy that I got this! My plants have never thrived so much because it will automatically change based on the needs of the time of day. I love it! And, I can control it while I’m away from home just in case I need to adjust the settings.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Rgdave
Gender:Male
Verified Purchase:Yes
I don’t think the value for the money is worth it. It seems to work but at the same time you would expect something this expensive to blow you away, this does not. If you put the fan on high it will burn through the water tank extremely quick.
No, I would not recommend this to a friend.
Response from DysonBy Sahil S, Customer Service, December 22, 2024
Hello,
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
thank you for sharing the response with us. We have reviewed your concern regarding having an issue with your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Written by a customer while visiting Dyson
Posted by: Valwal
Verified Purchase:Yes
Impossible to figure out. Too complicated. Hate it
Response from DysonBy Jasvir Singh, customer service, December 13, 2024
Hello, thank you for sharing your feedback with us. We are sorry to hear that you are finding the Dyson Purifier Humidify+Cool Formaldehyde PH04 difficult to use. We understand how frustrating it can be when a product feels complicated and does not meet your expectations. Your satisfaction is important to us, and we would like to help make your experience better. We would like to look further into this for you. For detailed information, please feel free to reach us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: henri360
Gender:Male
Verified Purchase:Yes
Although there are mixed reviews on this. I have discovered how to use it best. Set your humidity level (not on auto). And set your fan speed on auto. You may set your oscillation or not. Eventually that will bring your humidity level up to what you set. If you set your oscillation on, it will stop oscillating once the humidity level has been reached. Oscillation will resume when humidity attempts to reestablish your humidity setting. Realize that humidity in your room is not uniform (opening and closing of door of windows and moving about in your room affects uniformity. So your humidifier has to play catch-up. Don't expect your oval loop to rotate for oscillation. Only the upright column on each side of the oval loop oscillates! I'm Loving this machine once I figured out the unexplained nuances of operating it. I use "Zero Water" in mine. Hopefully that will reduce any required maintenance.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: manhattan
Verified Purchase:Yes
We own four Dyson cordless vacs and I am considering a robo mop/sweep.
The PH4 looks like a sculpture that needs to be on a base.
Adding water to the device is inconvenient and frankly, a pita.
I would not purchase this again when for nearly the same money I could purchase ten HEPA air filtration units.
The PH4 looks like a sculpture that needs to be on a base.
Adding water to the device is inconvenient and frankly, a pita.
I would not purchase this again when for nearly the same money I could purchase ten HEPA air filtration units.
Response from DysonBy Ridhu Sharma, Customer Service, December 15, 2024
Hello,
Thank you for sharing your feedback. We are sorry to hear that the PH4 did not meet your expectations, particularly regarding the design and water refill process. Your insights are important to us, and we regret any inconvenience caused.
Please contact our customer care team at askdysonUS@dyson.com so we can assist you further. Your satisfaction is very important to us.
Best regards,
Dyson Customer Care Team
Thank you for sharing your feedback. We are sorry to hear that the PH4 did not meet your expectations, particularly regarding the design and water refill process. Your insights are important to us, and we regret any inconvenience caused.
Please contact our customer care team at askdysonUS@dyson.com so we can assist you further. Your satisfaction is very important to us.
Best regards,
Dyson Customer Care Team
Written by a customer while visiting Dyson
Customer Rating
4
Auto features are easy to set and walk away
on November 13, 2024
Posted by: Nicker
Gender:Male
Verified Purchase:Yes
Product seems to be working OK. However, every time I replace the water tank, it takes 2 or 3 times of positioning it before the needs water error message is cleared.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Living room unit
Gender:Male
Verified Purchase:Yes
This is our second unit. Similar to the first one, OUTSTANDING,QUALITY PRODUCT
I would recommend this to a friend!
Written by a customer while visiting Dyson