Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Humidify + Cool Formaldehyde - PH04 - White/Gold
Average customer rating
3.7
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
74
4 Stars
12
3 Stars
14
2 Stars
11
1 Star
27
67%of customers recommend this product.
(
77 out of
115)
Customer Reviews for Dyson - Refurbished Excellent - Purifier Humidify + Cool Formaldehyde - PH04 - White/Gold
Posted by: bob27
Verified Purchase:Yes
I bought it a couple months ago and am just delighted
Written by a customer while visiting Dyson
Posted by: WiscoJulius
Gender:Female
Verified Purchase:Yes
Purchased over a month ago. Easy to set up and appears to be working, but I'm a little irritated about a few features. First, I have my machine scheduled to turn on and off nightly at the same exact time every day, with the same exact settings, including "backwards airflow" and "night mode." Most of the time, this works as intended, but some nights the machine has turned on and those two settings are off, despite no one changing them. It's easy to fix, but if I have them set a specific way, I shouldn't have to fix them.
The second issue I have is the lack of Air Quality Report. As previously stated, we've had the machine for over a month. During that time, we have had "continuous monitoring" turned on every single day, since day one, however the app continues to say "Report Unavailable." I've looked into troubleshooting and verifying how much data is needed, and we meet all of the requirements, so it's annoying we aren't receiving/gathering this information. I've seen Dyson comment on many similar posts,
"To successfully generate an Air Quality Report within the MyDyson™ app, your Dyson purifiers need to have run for a minimum of 12 hours a day for at least 10 days a month. Continuous Monitoring mode will count towards this, as it ensures air quality data is monitored and reported even if your machine isn’t actively running."
These requirements have been met for a while now, but still no report and no support past the standard shown above to help troubleshoot.
Response from DysonBy Ridhu Sharma, Customer Service, January 4, 2025
Hello,
Thank you for your detailed feedback. We are glad to hear that the setup was easy and that the machine is working. We apologize for the issues with the scheduled settings and the Air Quality Report. Your comments are valuable to us, and we'll work on improving these features. If you need further assistance, please contact our customer care team for more support at askdysonUS@dyson.com.
Kindest Regards,
Dyson Customer Support
Thank you for your detailed feedback. We are glad to hear that the setup was easy and that the machine is working. We apologize for the issues with the scheduled settings and the Air Quality Report. Your comments are valuable to us, and we'll work on improving these features. If you need further assistance, please contact our customer care team for more support at askdysonUS@dyson.com.
Kindest Regards,
Dyson Customer Support
Written by a customer while visiting Dyson
Posted by: Anonymous
Verified Purchase:Yes
An amazing fan and a LOT larger than expected but worth it.
Written by a customer while visiting Dyson
Posted by: Ram1224
Verified Purchase:Yes
I have bought this one very recently. It really keeps hotair in very moderate humid condition and helping us keeping away from dry throat.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Dtagzz
Gender:Female
Verified Purchase:Yes
Bought this at the start of winter and am glad I did. One machine does everything I want. Purify and humidify. It is larger than I expected and I need to refill the water tank sometime twice a day but I am in Chicago so the heat is running.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: ZCV 01
Verified Purchase:Yes
I am very happy with the Dyson Purifier and Humidifier. It's efficient, works well (is not as loud as I thought and read in reviews), the Dyson app works very well just wish it had more explanations for each category recording but may have to do a bit more research. When air quality drops, I turn it on (purifier and humidifier) at the same time and it doesn't take very long to purify the home. The water tank is large and holds enough to last for a while, I'd say about a week for decent daily usage. The design is a bit bulky but it's an amazing machine that keeps our home clean and purified. I'm very happy with my purchase. In my opinion, worth the expensive price tag.
Written by a customer while visiting Dyson
Customer Rating
5
My favorite Dyson purchase (which is saying a lot)
on December 25, 2024
Posted by: Joyze
Gender:Female
Verified Purchase:Yes
This is the best. I can finally sleep through the night without waking up with a dry mouth and stuffy nasal passages.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: RayD
Gender:Male
Verified Purchase:Yes
I was expecting it to be less sound/noise. Over all the product great quality .
I would recommend this to a friend!
Response from DysonBy Sahil S, Customer Service, December 31, 2024
Hello,
Thank you for sharing the response with us. We have reviewed your concern regarding having issue with your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Thank you for sharing the response with us. We have reviewed your concern regarding having issue with your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Written by a customer while visiting Dyson