Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Humidify + Cool Formaldehyde - PH04 - White/Gold
Average customer rating
3.7 out of 5
3.7
(138 Reviews)
Open Ratings Snapshot
Rating breakdown 138 reviews
5 Stars
74
4 Stars
12
3 Stars
14
2 Stars
11
1 Star
27
67%of customers recommend this product. 
(
77 out of 115
)
Best Buy Privacy Policy
Customer Reviews for Dyson - Refurbished Excellent - Purifier Humidify + Cool Formaldehyde - PH04 - White/Gold
Customer Rating
2 out of 5
2
Too Expensive
on January 27, 2025
Posted by: Expensive!
Verified Purchase:Yes
Does a decent job of air cleaning but terrible humidifier, especially given the high price.
Response from DysonBy Ridhu Sharma, Customer Service, January 30, 2025
Hello,

Thank you for your feedback. We are glad to hear that the air cleaning feature is working well for you. We are sorry to hear about your disappointment with the humidifier. Please contact our customer care team at askdysonUS@dyson.com so we can assist you further. Your satisfaction is important to us.

Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
3 out of 5
3
Humidifier is horrible
on January 25, 2025
Posted by: tommyj
Gender:Male
Verified Purchase:Yes
The purifier worked pretty good, but the humidifier was horribel
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, January 26, 2025
Hello, thank you for your feedback on the Dyson Purifier Humidify+Cool Formaldehyde PH04. We're glad to hear that the purifier functioned well for you. However, we regret that the humidifier did not meet your expectations. Your experience is important to us, and we apologize for any inconvenience caused. We are committed to improving our products and your feedback is invaluable in this process. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
System seems kind of prone to breakdown
on January 22, 2025
Posted by: None
Verified Purchase:Yes
Like the machine since using it my allergies have been much better however I am on my third on as they have just stopped working and I have taken them back and had them replaced
Written by a customer while visiting Dyson
Customer Rating
3 out of 5
3
Disappointed
on January 18, 2025
Posted by: Dusty Rusty
Gender:Male
Verified Purchase:Yes
This was given to us as a gift.....an expensive gift. So far I am very much impressed with how nice it looks and the quality of the product. However, I am not at all impressed with the way it is supposed to work. We have it in our bathroom where we seem to often get dust on our countertops. We are still getting dust similiar to before. So I guess I could say....What's the point. Dust with it and dust without it.
No, I would not recommend this to a friend.
Response from DysonBy Sahil S, Customer Service, January 18, 2025
Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Purifier. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and we will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
Written by a customer while visiting Dyson
Customer Rating
2 out of 5
2
Issue with the dyson
on January 10, 2025
Posted by: Romil
Gender:Male
Verified Purchase:Yes
Had multiples issue when the dyson disconnects with dyson app or the google home apl too
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, January 16, 2025
Hello Romil,

Thank you for bringing this to our attention. We are sorry to hear about the connectivity issues you are experiencing with the Dyson app and Google Home. Please reach out to our customer care team at askdysonUS@dyson.com so we can assist you in resolving these problems and ensure a seamless experience with your device. Your satisfaction is important to us.

Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Solved my coughing
on January 9, 2025
Posted by: Mark
Verified Purchase:Yes
I’d been coughing—full fits too—for more than six weeks. The Dyson took my Very Bad air from 109 PM to single digits in 90 minutes, and I haven’t had a coughing fit since, and coughs have been rare. It let me breathe again, and I am grateful.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
So happy I bought this!!!
on January 8, 2025
Posted by: fjg2828
Gender:Male
Verified Purchase:Yes
I love this product! Incredibly happy with the quality and the ease of set up.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
2 out of 5
2
Poor humidification. Otherwise attractive & quiet
on January 7, 2025
Posted by: Swampy
Gender:Male
Verified Purchase:Yes
It was quiet and easy to use, after a modest learning curve. But it didn't humidify the room very well. Since humidification was the main reason I bought it, I returned it.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, January 9, 2025
Hello,

Thank you for sharing your experience. We are sorry to hear that the humidifier did not meet your expectations. If you have any further questions or need assistance, please contact us at askdysonUS@dyson.com. Your satisfaction is important to us, and we appreciate your feedback.

Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson
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