Customer reviews from Dyson
Dyson - Refurbished Excellent - Purifier Humidify + Cool Formaldehyde - PH04 - White/Gold
Average customer rating
3.7
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
74
4 Stars
12
3 Stars
14
2 Stars
11
1 Star
27
67%of customers recommend this product.
(
77 out of
115)
Customer Reviews for Dyson - Refurbished Excellent - Purifier Humidify + Cool Formaldehyde - PH04 - White/Gold
Customer Rating
4
Some great features...some other things just OK
on March 11, 2025
Posted by: OldKingCole
Gender:Male
Verified Purchase:Yes
Have owned serveral of these Dyson units over the past 5 years. They do markedly increase the humidification levels which is NICE. However, like most humidifiers, they demand distilled water or things will go downhill fast from a cleanliness standpoint. You CANNOT depend on the Dyson citric acid treatment to clean these machines after using normal tap water. It does an incomplete job at best.
The purfication features work ok. You definitely have to run them at a high level than "AUTO" if you want to clear the dust from normal air. The sensors do not seem to detect dust, although they do ramp up the purifier fan when detecting harmful chemicals
Finally, let's talk design, These do tend to break down in various ways after 2-3 years. Usually some electronic failure kills the units or they give weird error messages about missing water tanks, etc. The Dyson warranty on paper looks good but Dyson support is mediocre at best as it is outsourced to a firm in a non-America/European country and English is NOT their strong suit, and the support provided is them merely following a script where they tell you to do the same tasks over and over. Seems like the script is designed to avoid Dyson having to repair the unit. I RECOMMEND getting these from a 3rd party retailer, instead of Dyson directly, as the retailers have much better extended warranties, albeit at a cost.
Finally, I would suggest that Dyson follow their previous brilliant design works, and come up with some kind of water disinfection system such as a UV light in the tank that prohibits mold growth. This is well known technology present in other devices, so Dyson is BEHIND in this area.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Mimi807
Gender:Female
Verified Purchase:Yes
This purifier is so good. It is quiet and stylish. The best point is to continue giving you information as to the quality of the air in your room either on the machine itself or your phone. Sophisticate absolutely. I am very happy with all the Dyson products that I have purchased.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: MRA!
Verified Purchase:Yes
Excellent! ….It is expensive, but worth the price.
Written by a customer while visiting Dyson
Posted by: Jennifer in Manhattan
Gender:Female
Verified Purchase:Yes
I bought the PH04 about a month ago because my apartment is dry. I have several other Dyson products (I feel like I've joined a cult--this is my sixth Dyson purchase!). My only issue with the humidifier is that it needs to be refilled multiple times throughout the day. This might be due to placement. It's quiet and I believe it's helping keep the air clean in my apartment.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Amy1992
Gender:Female
Verified Purchase:Yes
This was a new replacement (purchased with a discount) for one that was not ever working correctly. So far, fingers crossed this one works great!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Bella
Gender:Female
Verified Purchase:Yes
Product is good, 2 reasons for the 4 stars:
1. refilling water procedure, too awkward.
2. Max water level not clearly marked.
1. refilling water procedure, too awkward.
2. Max water level not clearly marked.
Written by a customer while visiting Dyson
Posted by: yeeedawg
Gender:Male
Verified Purchase:Yes
Tip top!!! This humidifier is truly remarkable!!!!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Lennyhaw
Verified Purchase:Yes
2nd Machine and it does not humidify my room past 38%. Terrible quality for a 1k machine. Really disappointed with Dyson for releasing this joke product.
No, I would not recommend this to a friend.
Response from DysonBy Ridhu Sharma, Customer Service, January 30, 2025
Hello Lenny,
We are sorry to hear about your experience with our humidifier. This is not the quality we strive for. Please contact our customer care team at askdysonUS@dyson.com so we can assist you further and address this issue. Thank you for your feedback.
Best Wishes,
Dyson Customer Support
We are sorry to hear about your experience with our humidifier. This is not the quality we strive for. Please contact our customer care team at askdysonUS@dyson.com so we can assist you further and address this issue. Thank you for your feedback.
Best Wishes,
Dyson Customer Support
Written by a customer while visiting Dyson