I recently ordered an incorrect filter size. FilterBuy fixed my problem quickly. Thank you, I will use your company for all my filter orders in the future.
Great service.........issues with crushed filters on last 2 orders
on July 17, 2019
Posted by: Anonymous
I have had very few issues with Filter Buy, the prices are competitive and as an HVAC Co. that provides filters for their clients at no additional charge that is huge! The service has been great we usually receive our orders with in 3-4 days. Lately though I have received filters that have been crushed without the box being crushed on the outside. I can only assume that they are being packed that way. In most cases it's no problem to straighten out the filter "frame" but in the case of 4 deep pleat box filters the crush actually caused a separation of the filter media from the box frame. I hope Filter Buy addresses this issue as I really do want to continue using them.
Originally ordered the wrong size. Same day ordered the correct size. While I was charged twice, the original charge dropped of my bank account in 3 days. Awesome! Will order again soon!