Hey Justin! Thank you for your detailed feedback on the Galaxy Buds3 Pro. We really appreciate your insights and would like to address your concerns. For the best charging performance, it's important to ensure that the earbuds and charging contacts are clean and dry. Sweat or moisture on the charging contacts can lead to charging interruptions or corrosion. We recommend thoroughly cleaning the earbuds and charging contacts with a dry, soft cloth after workouts before placing them in the case. If this continues after doing so, you may need to reach out to us for further assistance. Regarding the battery life, the Galaxy Buds3 Pro are designed to provide 24 hours of use on a single charge, and the charging case offers an additional 30 hours when charged. For extended battery life, it's best to store the earbuds in a fully charged case when not in use to minimize battery consumption. You can also adjust the notification settings from the Galaxy Wearable app on the connected phone. When using iOS, adjust the notification settings in the Galaxy Buds app. We value your feedback, as it helps us improve both our products and support for our valued customers. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We're glad to see you’re enjoying the sound quality and performance of your buds. We see your concern regarding the buds falling out constantly for you. The Galaxy Buds3 Pro comes with different sizes of ear tips, so the first step is to ensure you have the correct size for your ears. A proper fit should be snug, with no gaps between your ear and the tip, as this helps prevent sound leaks and guarantees optimal audio quality. If you need help changing the tips, please refer to our guide. After you've attached the appropriate tips, check the bottom of the earbuds for directional markings; you'll find an "L" for the left earbud and an "R" for the right. Insert the right bud into your right ear with the "R" facing you, and the left bud into your left ear with the "L" facing you. Angle the earbud slightly so that the microphone points towards your mouth rather than straight down, and adjust the position by rotating the buds until they feel comfortable. Additionally, you can run an earbud fit test using the Galaxy Wearable app to ensure you have the right fit. If you’d like further assistance, feel free to reach out to us at Samsung Support. -Kelvin
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