Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,830 Reviews)
Open Ratings Snapshot
Rating breakdown 14,830 reviews
5 Stars
10,193
4 Stars
2,433
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
-10
on April 8, 2025
Posted by: Mauro
from Miami
Expertise:Expert
Verified Purchase:Yes
They are so uncomfortable. They fall easily even changing the plugs.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 9, 2025
Thanks for taking the time to share your candid feedback on the Galaxy Buds3 Pro, Mauro. We always appreciate hearing from our valued customers. We hate to see that you've had some challenges with the fit of your buds. It's important to ensure that you have the correct size ear tips. The Galaxy Buds3 Pro come with different sizes, and a proper fit should eliminate gaps between the ear tip and your ear. This helps prevent sound leaks and ensures optimal audio quality. If you need guidance on changing the tips, please refer to our guide for the Buds3 Pro. When you have the right tips, check the bottom of the earbuds for directional markings: “L” for left and “R” for right. Insert the R bud into your right ear with the “R” facing you, and the L bud into your left ear with the “L” facing you. Angle the earbud slightly so that the microphone points toward your mouth instead of straight down. You can also adjust the buds by rotating them until they feel comfortable. Additionally, consider running an earbud fit test in the Galaxy Wearable app to confirm that you have the proper fit. We hope that these tips help. If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not reliable and ANC varies.can be hit or miss
on April 8, 2025
Posted by: Mani
Expertise:Expert
These buds are unreliable.i'm having issues with left bud and case within 1month of purchase. I'm fan of Samsung but avoid these if you can..
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 9, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Mani. We appreciate your feedback regarding the left bud and the case. Our goal is to provide customers with exceptional products, and it’s important for us to address your concerns. We want you to have the best experience possible, so we encourage you to reach out to us at Samsung Support. Our team is ready to assist you and help resolve any challenges you're facing. Thank you once again for your feedback. We appreciate your loyalty to Samsung and look forward to resolving this for you. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great buds
on April 8, 2025
Posted by: Anonymous
from Canal Fulton Ohio
Expertise:Beginner
Verified Purchase:Yes
These buds work like a charm. Wearing them is very comfortable.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 9, 2025
Thank you for your review of the Galaxy Buds3 Pro! We're thrilled to see that you find them comfortable to wear. With our Adaptive Equalizer powered by Galaxy AI, these buds truly adjust to your unique ear shape, ensuring that every note is perfectly balanced and immersive. It’s great to know that you’re enjoying the tailored audio experience. We’re committed to providing you with the best sound quality, and your feedback reinforces our dedication to making listening a personalized experience. If you have any more thoughts or questions, feel free to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Comfortable and sound great.
on April 8, 2025
Posted by: SSFlores03
from Odessa, TX
Expertise:Expert
Verified Purchase:Yes
Amazing sound, good highs and lows, decent price. Definitely worth the upgrade if your on the fence.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 9, 2025
Thank you so much for your feedback, SSFlores03! It's great to see you’re enjoying the amazing sound quality of the Galaxy Buds3 Pro. With our enhanced 2-way speaker system, featuring a powerful woofer and tweeter, we designed these buds to truly bring out the minute details in your favorite tracks. We're glad to see that you made the upgrade! If you have any more thoughts or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent!
on April 8, 2025
Posted by: Faye
Expertise:Intermediate
Verified Purchase:Yes
Excellent quality and usability! The sound is fantastic and they stay in my ears far better than the Galaxy Pro2s. Extremely happy with these earbuds!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 9, 2025
Thank you for sharing your review of the Galaxy Buds3 Pro, Faye. It’s great to know that you’re enjoying the exceptional sound quality and the improved fit, especially compared to the Galaxy Buds2 Pro. With their redesigned shape for a snug and comfortable fit, these earbuds are built to deliver both usability and a high-resolution audio experience. Your enthusiasm highlights the upgrades and overall satisfaction that the Galaxy Buds3 Pro brings. For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not for me
on April 8, 2025
Posted by: Michael
from Atmore, AL
Expertise:Expert
Verified Purchase:Yes
Hard to use the touch controls. The mic arms are constantly getting in the way when I have to put on my work safety gear. The ones I had would make a clicking noise every time I moved my head. The new design does not work for me.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, April 8, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro, Michael. The touch controls are designed to allow easy pinch and swipe gestures for managing calls, music, and other features, but we understand they may take some getting used to. To prevent unintentional activations, try handling the buds by areas that do not include the gesture sensors. As for your work safety gear, the placement of the mic arms may feel challenging in certain situations. The Galaxy Buds3 Pro features a redesigned blade mic arm to improve call clarity, but it is important to ensure they are positioned correctly for a secure and comfortable fit. Adjusting the orientation and angle of the buds might help reduce interference with other equipment. Your comment about the clicking noise could indicate a potential concern with the buds' fit or contact points. Be sure to ensure that the buds are worn properly and free of obstructions. We appreciate your feedback as we continue to make improvements. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Good with issues
on April 7, 2025
Posted by: Felo
Expertise:Intermediate
I love em when they work. But now for some reason they connect and no audio comes out. I hope this gets fixed because it's getting annoying.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
3 out of 5
3
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, April 8, 2025
Hi Felo! Thanks for taking the time to share your feedback on the Galaxy Buds3 Pr. We completely understand your frustration with the Galaxy Buds3 Pro not delivering audio, especially since you love using them. Let’s work together to get this resolved! First, please check the volume settings on your phone. Sometimes, the earbuds and your phone have separate volume controls, so it’s a good idea to ensure the volume is turned up on both devices. You can easily adjust the volume on your phone using the Volume up key. Also, don’t forget to look into the pinch controls for your earbuds to ensure they’re set up correctly for volume adjustments. It’s worth checking the media volume limiter settings as well, as they could be affecting your audio experience. Next, we should consider the Bluetooth range. Make sure you’re within 30 feet of your phone, as other obstacles like walls or electronic devices may disrupt the Bluetooth signal. It’s also crucial to check the battery status of your earbuds. Low battery levels can lead to reduced audio performance, so use the Galaxy Wearable app to check the battery status or pop them into the case to see the indicator light. Sometimes, optimizing battery settings on your audio app can help too. Just go to Settings > Apps on your Android device, find your audio app, and switch the battery optimization to "Unrestricted." Lastly, a quick restart of both your phone and earbuds might refresh the connection. If this persists after trying these steps, please check for any software updates for your earbuds through the Galaxy Wearable app. If you’ve followed all these recommendations and are still experiencing concerns, don’t hesitate to contact us at 1-800-SAMSUNG for further assistance or to explore service options. We want you to enjoy the amazing audio quality your Galaxy Buds3 Pro can deliver, and we appreciate you reaching out to us! Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad design
on April 7, 2025
Posted by: Jose
from South Gate, California
Expertise:Expert
I bought them a month ago and I don't like them compared to my pro2, they constantly fall out of my ears and the battery doesn't last, I wouldn't buy them again
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 8, 2025
Thanks for reaching out to us, Jose. We appreciate your feedback as we continue to make changes and improvements. The Galaxy Buds3 Pro features an updated design and touch controls for easy pinch and swipe gestures. If your buds are falling out, it's important to ensure that you have the right-sized bud tips attached. Adjusting the placement of the buds by rotating them slightly forward or backward can help improve stability. When storing the buds, ensure they are properly seated in the case to maintain their performance. To maximize battery life, use Samsung-approved charging accessories and make sure the case and buds are fully charged. Keeping the charging contacts clean and free of debris can also help prevent challenges with battery performance. If this persists, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Showing 6513-6520 of 14829 results 
<< 1 ... 813 814 815 816 817 ... 1854 >>