Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,830 Reviews)
Open Ratings Snapshot
Rating breakdown 14,830 reviews
5 Stars
10,193
4 Stars
2,433
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Good
on April 14, 2025
Posted by: Suresh
from Bentonville
Expertise:Intermediate
Verified Purchase:Yes
It is good but Noise canceling should be improved and sound quality should be improved
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 14, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Suresh. The Buds3 Pro features Adaptive Noise Control, which adjusts noise cancellation based on your surroundings, and enhanced two-way speakers with dual amplifiers for rich and immersive sound quality. Be sure to ensure the earbuds are worn correctly for optimal performance. Adjust the ear tips to fit securely in your ears, as this can impact both sound quality and noise cancellation. Your insights help highlight areas for potential refinement, and we appreciate you sharing your thoughts! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Article with great excellence and hearing.
on April 14, 2025
Posted by: Anonymous
from Miami, Florida
Expertise:Intermediate
Verified Purchase:Yes
Article with great excellence and hearing technology that exceeded all expectations
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product!
on April 14, 2025
Posted by: Steven
from Chester VA
Expertise:Intermediate
Verified Purchase:Yes
These have been the best earbuds ive bought yet. I use them while driving with both windows down and 2 fans blowing in my face and the people on the other line are able to hear me clearly without hearing any of the noise i hear, crystal clear calls
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 14, 2025
It's great to hear from you, Steven. We appreciate you sharing your experience with the Galaxy Buds3 Pro! It's great to see that you're enjoying their performance during calls, even in challenging environments. The Buds3 Pro features machine learning technology that minimizes background noise, ensuring your voice is heard clearly. Additionally, Bluetooth Super Wideband doubles the audio bandwidth for more natural-sounding speech, making calls crystal clear. Your feedback highlights the advanced capabilities of these earbuds, and we appreciate you sharing your thoughts! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Failed earbuds
on April 14, 2025
Posted by: Disappointed human
Verified Purchase:Yes
The earbuds stopped charging 3 weeks after I purchased them prior to taking a long Airline flight leaving me with no earbuds for my flight and had to take them on my time to a repair shop where it was going to take 5 days for a turnaround. They should have immediately fedexed me new earbuds and then taking the failed earbuds as a return given that they were only three weeks old prior to failure and then it became my problem. I'm not impressed
Response from Samsung USBy R&R Team, April 14, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro. It’s understandable how inconvenient it must have been to face challenges with charging, especially before your flight. To ensure proper charging, make sure the charging contacts on the earbuds and case are clean and free from debris. Using Samsung-approved chargers and USB Type-C cables is also recommended for maintaining optimal performance. Fully charging both the earbuds and the case before use can enhance their functionality. If the charging still doesn’t work as expected, visiting a Samsung Service Centre or an authorized service center is recommended. Samsung products are covered by a 12-month limited warranty against manufacturing defects, which may provide support in such situations. Thank you for sharing your thoughts and helping us identify areas for improvement. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Awesome but.....
on April 13, 2025
Posted by: Fathom Unseen
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Great upgrade from the Buds 2 Pro. Only downside is the case and ear buds are very very slippery!! Wish the case were made out of a more slip resistant material.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, April 16, 2025
It's great to hear from you, Fathom. We really love to see that you're enjoying the upgrade to the Galaxy Buds3 Pro! The enhanced features and performance really make them stand out. As for the case and earbuds being slippery, the Galaxy Buds3 Pro are made with a polycarbonate body and aluminum speaker mesh, which contribute to their sleek design but can feel smooth to the touch. Your feedback about wanting a more slip-resistant material is valuable and we appreciate the suggestion. If you have any other concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Espectaculares
on April 13, 2025
Posted by: Yileidis puga
from MIAMI FL
Verified Purchase:Yes
Muy lindos y elegantes se escuchan perfectos los mejores
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Almost perfect -- buy them now lol
on April 13, 2025
Posted by: Anonymous
from Rocky Top, Tennessee
Expertise:Expert
Verified Purchase:Yes
The right earbud makes a loud screeching noise when I first take them out of the case and put them in my ears while using "ambient mode" or "noise cancellation". It will stop after switching back to regular mode, waiting a bit, then switching back. Otherwise, the sound quality is superb: great highs, bassey lows, stellar voice clarity in songs and audio books / podcasts. Battery life is awesome, they last more than a day and I use them all day. I love having the charging case it's a fast lil top up. Highly recommended to anyone, even audiophiles will appreciate these ear buds.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 14, 2025
Thank you for sharing your detailed experience with the Galaxy Buds3 Pro, Robert. It’s great to know that you’re enjoying the sound quality, battery life, and charging case and that they meet the high standards of audiophiles. The screeching noise in the right earbud when using Ambient mode or Noise Canceling can occur if the sub-microphone, located on the top outer edge of the earbuds, is covered or touched while putting them on, taking them off, or adjusting them. The sub-microphone adjusts sound based on the noise control mode, and interference can cause a beeping or howling noise. To avoid this, ensure the sub-microphone is not covered during these actions. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Your feedback is valuable and helps highlight both the strengths and areas for improvement. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Samsung ear buds to date!
on April 13, 2025
Posted by: Ralent
from Blue Springs, MO
Expertise:Expert
Verified Purchase:Yes
If you have experience with any of the previous models of Samsung Buds, the Buds 3 Pro are everything you'd expect, with more features and better integration with other Samsung products.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 14, 2025
Thanks for taking the time to share your thoughts about the Galaxy Buds3 Pro, Ralent. We're pleased to see that you've been having a great experience with your buds. The Galaxy Buds3 Pro enhances the features of previous Samsung earbuds and integrates better with Samsung devices. With Galaxy AI technology, they offer Adaptive Noise Control and Adaptive EQ to customize audio based on your preferences. The pinch controls and swipe feature make volume adjustments easy. Once again, thank you for your feedback on these buds! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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