Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,830 Reviews)
Rating breakdown 14,830 reviews
5 Stars
10,193
4 Stars
2,433
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Great buds, ear pieces are a pain
on April 17, 2025
Posted by: AkshullyitsjustJah
from Augusta, Ga
Expertise:Intermediate
Changing the bud pieces is an absolute pain. The snug fit is nice but it's easy to rip them in removal. I've been scrolling on this site for 20 minutes trying to find a replacement for the small buds.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, April 17, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro. We value your feedback and always look forward to assisting you. Changing the ear tips on the Galaxy Buds3 Pro can be tricky for some users, but following the proper guidelines can help. When removing the tips, please avoid using your fingernails, as this can cause them to tear. Instead, hold the main body of the earbud with one hand and carefully invert the ear tip with your other hand before pulling it out. To attach a new tip, align the earbud speaker with the groove inside the ear tip and push it in until it clicks into place. If you're looking for replacement tips, please be sure to reach out to us at Samsung Support so that we can further assist you with that. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Joel
from Minneapolis, MN
Expertise:Expert
Verified Purchase:Yes
No zero stars, worst samsung purchase ever if I don't get my q50 tade in value for the bud pro 2 you couldn't send back I will be very upset noise canceling and battery life are a joke
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 17, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Joel. The Buds3 Pro is designed to provide an enhanced listening experience with features like Active Noise Cancelling and up to 26 hours of playtime per charge, which can be extended to 30 hours with the charging case. If you're experiencing concerns with the noise-canceling feature or battery life, Samsung recommends ensuring the earbuds are fully charged and stored in case they are not in use to optimize performance. Also, be sure to ensure that you have the right ear tips in so that the noise cancellation can function at it's best. Your feedback is valuable, and we appreciate you sharing your experience! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: CRAIG
Expertise:Expert
Verified Purchase:Yes
Goes great with with my galaxy s25 ultra, good sound, eazy controls
I would recommend this to a friend!
Response from Samsung USBy R&R Team, April 17, 2025
How's it going, Craig? We appreciate your honest feedback regarding the Galaxy Buds3 Pro. It's great to see that you're having a great experience so far and that you've paired them up with your S25 Ultra. When pairing the Galaxy Buds3 and Galaxy Buds3 Pro with your Galaxy S25 series phone, you can take advantage of various features and options, such as switching over to other devices when taking calls, creating voice memos, and translating speech in real time. Plus, keeping track of your buds is easy with SmartThings Find. We hope that you continue to have a great experience with your Galaxy devices. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: ChiGirl
Verified Purchase:Yes
Let me start by saying that the sound quality (includung noise cancelation) is very gpod when both buds are in, and they're comfortable.
But the reason I wish I hadn't bought them boils down to this: noise cancelation is not available when using only one bud.
I live in a big city. It is not safe to go around with both ears plugged. I need to hear more than "conversations and sirens" that (sort of) come through in "adaptive mode. I need to have one ear open to my environment. However, these buds don't offer noise cancelation if only one bud is in use -- so in the bustling noise of a city, it's hard to hear someone on the phone, or a news program or podcast (none of which require stereo). Single-ear ANC would fully address this.
And if I put in both buds so I can turn on turn ANC or "adaptive" mode in order to hear, then I can't hear myself through the buds (so I have no idea how loud I'm speaking). Single-ear ANC would fully address this, too.
I had cheap buds 5+ years ago that supported single-bud ANC. With the number of mics, I think this would be just a firmware change. I expected far more from this brand (especially at this price).
Response from Samsung USBy R&R Team, April 17, 2025
Hey ChiGirl! Thanks for sharing your detailed feedback about the Galaxy Buds3 Pro. It's great to see that you find the sound quality and comfort impressive when using both earbuds. Regarding noise cancellation, the Galaxy Buds3 Pro require both earbuds to be worn for features like Active Noise Cancelling and Adaptive mode to function effectively. This design ensures optimal performance. For safety and awareness, the Ambient sound mode can be activated to allow surrounding sounds to come through, helping you stay alert to your environment. The Voice Detect feature automatically switches to Ambient sound mode when you start speaking, which can help you hear your own voice during calls. Once again, we appreciate your candid feedback. For any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Tony
from CA
Expertise:Intermediate
Verified Purchase:Yes
I love them, it sounds amazing! I I like them better than the airpods. 🙂
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
It’s awesome to see how much you’re loving your Galaxy Buds3 Pro, Tony! With features like Adaptive Noise Control and premium sound powered by Galaxy AI, they’re designed to deliver an incredible listening experience. It’s no surprise they’ve outshined those other earbuds you’ve tried. Sometimes it’s just better to go with a brand that knows how to make things sound amazing. Thanks for sharing your candid feedback! If you have any questinos or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: MEY1
Verified Purchase:Yes
The buds sound great. I just don't like that they won't stay in my ear very well and easily fall out, which would be costly if they get lost. The sound is also affected when they become lose instead of firmly in my ear.
Design
1
Response from Samsung USBy R&R Team, April 17, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro, MEY1! We’re thrilled to see that you love the sound quality. We completely understand your concern about them not staying securely in your ears. It can be frustrating if your earbuds fall out. To help with this, we recommend trying out the different-sized ear tips that come with the buds. Finding the right size is crucial for ensuring a snug fit, as this helps eliminate any gaps that could lead to sound leaks and enhances your listening experience. If you need guidance on changing the tips, we have a helpful guide available. Once you have the correct tips on, make sure to check the directional marks on the earbuds—'L' for left and 'R' for right—when you insert them. Angle the earbuds slightly so the microphones face towards your mouth, and adjust them until they feel comfortable. Additionally, using the earbud fit test in the Galaxy Wearable app can help you achieve the perfect fit. We hope these solutions enhance your experience with the Buds3 Pro, and if you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: ApexWoman
from Denver,CO
Expertise:Intermediate
Verified Purchase:Yes
Amazing quality. Best noise cancelling ear buds I have ever tried. Very comfortable and they stay in ears better than my previous buds. Sound quality is premium
Love these and the trade in process to get a discount was smooth and appreciated.
Love these and the trade in process to get a discount was smooth and appreciated.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, April 17, 2025
Thank you so much for your review of the Galaxy Buds3 Pro, ApexWoman! We’re thrilled to see that you find the sound quality to be premium and that the noise-canceling feature has set a new standard for you. We designed the Buds3 Pro with comfort and stability in mind, ensuring they fit securely, whether you’re working out or just relaxing. We’re also glad to know that you appreciated the smooth trade-in process. At Samsung, we strive to make every part of the customer experience as seamless as possible. If you have any further feedback or questions about the Galaxy Buds3 Pro or other Samsung products, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy will break
on April 16, 2025
Posted by: samsung shop
Broke in less than 1 year. They will offer no support or help with repairs or replacement.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 16, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We hate to see that your buds broke. We stand behind the quality of our products, and it's important to us that you feel supported. Please remember that your Galaxy Buds3 Pro comes with a 12-month limited warranty for manufacturer defects, designed to provide peace of mind. Additionally, if you're looking for extended protection, Samsung Care+ is available for eligible devices, offering more comprehensive support and coverage. To assist you further and address your specific concerns, we encourage you to reach out to us at Samsung Support. Our team is here to help, and we want to ensure that you have the best possible experience with your Galaxy Buds3 Pro. -Kelvin
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Written by a customer while visiting Samsung US