Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,830 Reviews)
Open Ratings Snapshot
Rating breakdown 14,830 reviews
5 Stars
10,193
4 Stars
2,433
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Ear molds are a disappointment
on April 18, 2025
Posted by: Danny F
from Wichita KS
Expertise:Expert
Verified Purchase:Yes
They do not stay in my ear even with the smallest earpiece.. they should have included more options instead of just three
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, April 21, 2025
It's great to hear from you, Danny. Thank you for sharing your experience with the Galaxy Buds3 Pro! The Buds3 Pro is built to deliver stunning sound quality with its 24-bit audio capabilities, and features advanced Active Noise Cancellation, making it perfect for immersing yourself in your favorite music or content.We understand how frustrating it can be when the fit isn’t perfect, especially when you're trying to enjoy all the features they offer. While the Galaxy Buds3 Pro comes with three different ear tip sizes designed to provide a snug fit for various ear shapes, we recognize that finding the right fit is essential for the best sound experience and noise cancellation. Your feedback about more options is valuable and helps us improve. We encourage you to also utilize the fit test using the wearable app. If you need any further assistance or have more suggestions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great sound!
on April 18, 2025
Posted by: Paul
Verified Purchase:Yes
Great sound and noise cancelation. A big improvement over the original galaxy buds pro
I would recommend this to a friend!
Response from Samsung USBy R&R Team, April 21, 2025
It's great to hear from you, Paul. Thank you so much for your feedback on the Galaxy Buds3 Pro! We're thrilled to see that you’re enjoying the excellent sound quality and improved noise cancellation. With our advanced Active Noise Cancellation technology, you can immerse yourself in your music without distractions. Choose your level of Active Noise Cancellation to filter out unwanted noise and let in just the right amount of ambient sound. Plus, the Ambient Sound feature allows you to be aware of your surroundings when you need to be, giving you the flexibility to switch between the two modes easily. Thank you again for sharing your experience, Paul. It’s feedback like yours that drives us to create even better products! If you have any more thoughts or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Smelly tips
on April 18, 2025
Posted by: Warbuxx
from California
Expertise:Expert
Verified Purchase:Yes
Sound is nice and full, fit in ear is excellent. Two concerns.
1. The smell of the rubber tips is pretty awful.
2. You can't use the app to turn on the led strips. Only can use to turn off.
Charge is really good as well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 21, 2025
Hey! We appreciate you sharing your feedback on the Galaxy Buds3 Pro. It's great to know you're enjoying the impressive battery life! The Galaxy Buds3 Pro delivers a full and rich sound experience, paired with an excellent in-ear fit for comfort. The rubber tips are designed for durability, but if a smell is noticeable, you might try gently cleaning them with a soft, dry cloth. Regarding the LED strips, you can manage the LED strips using the Galaxy Wearable app. You can turn them off or activate the blade light and change the lighting style whenever you like. Please keep in mind that this feature is only available when the battery levels in both earbuds are at least 30%, and using it will increase the earbuds' battery consumption. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best buds, Ever
on April 18, 2025
Posted by: Mark Purkiss
from Michigan
Verified Purchase:Yes
The pro 2 buds were really good with my Galaxy 21. These new pro 3 are Great best ever. Thank you
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 18, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Mark. We love to see that you chose to upgrade! The Galaxy Buds3 Pro is a fantastic upgrade, offering premium sound powered by Galaxy AI and Adaptive Noise Control for an immersive listening experience. Their redesigned shape ensures a more comfortable fit and features like the Blade Lights add a stylish touch. It’s great to see how well they pair with your Galaxy S21 and that you’re enjoying their one-of-a-kind performance! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Would purchase again
on April 18, 2025
Posted by: nhhsgal
Verified Purchase:Yes
My very 1st try with wireless buds, and I ❤️ them. I don't have to adjust overall volume on my phone or unmute my tablet. I connect and am listening immediately.
I would recommend this to a friend!
Performance
5 out of 5
5
Response from Samsung USBy R&R Team, April 18, 2025
Thanks for sharing your candid feedback on the Galaxy Buds3 Pro. The Galaxy Buds3 Pro are a fantastic choice for your first wireless earbuds! They offer seamless connectivity, allowing you to start listening immediately without adjusting your phone or tablet settings. The premium sound quality, powered by Galaxy AI, ensures an immersive audio experience tailored to your liking. With Adaptive Noise Control, you can block out distractions while staying aware of your surroundings. It’s great to hear see much you’re enjoying them! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not satisfied
on April 18, 2025
Posted by: Ferdinand
from New Jersey
Expertise:Expert
Verified Purchase:Yes
With 5 months, the left ear started making wild noises and the right ear barely charge
Features
1 out of 5
1
Performance
1 out of 5
1
Design
2 out of 5
2
Response from Samsung USBy R&R Team, April 18, 2025
Thanks for taking the time to share your experience with the Galaxy Buds3 Pro, Ferdinand. We always look forward to assisting our valued customers. If your Galaxy Buds3 Pro are acting up with unusual noises in the left earbud or limited charging in the right one, a few steps might help. For the left earbud, you can restart both earbuds by placing them in the charging case, closing it, and waiting at least 7 seconds before trying again. As for the right earbud, make sure the charging contacts on the earbuds and the case are clean and free of sweat or liquid, as this can affect the connection. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If these steps don’t resolve it, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great product 👌
on April 18, 2025
Posted by: Cedric
from Jax FL
Expertise:Intermediate
Verified Purchase:Yes
They have excellent sound and they do exactly what they say they do. You just have to practice putting them in the case because they can be a little slippery.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 18, 2025
We appreciate you taking the time to share your feedback with us, Cedric. The Galaxy Buds3 Pro delivers excellent sound quality, and are designed to meet expectations with features like Adaptive Noise Control and its premium audio quality. Their compact case is sleek and easy to carry, though it might take a bit of practice to get used to placing the earbuds securely inside due to their smooth design. It’s great to hear how much you’re enjoying them! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
What a regret
on April 17, 2025
Posted by: J1d2m3
from Houston, Tx
Expertise:Intermediate
The quality of the Pro versions has gone worse with each new version. Sound quality is better but build quality is poor. I still have the first Pro and no issues. I mostly use these for runs and the fot is poor. Also it won't always charge after the run. Most recently one of the 2 buds wouldn't get recognized.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 18, 2025
We appreciate you taking the time to share your feedback with us. The Galaxy Buds3 Pro delivers excellent sound quality and is powered by Galaxy AI, which is an improvement over previous versions. To ensure a secure fit during runs, try adjusting the earbuds by rotating them slightly forward or backward until they feel snug. If one of the earbuds isn’t being recognized or charging after use, make sure the charging contacts on both the earbud and the case are clean and free of sweat or liquid. Restarting the earbuds by placing them in the case, closing the lid, and waiting at least 7 seconds can also help. If these steps don’t resolve this, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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