Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,830 Reviews)
Rating breakdown 14,830 reviews
5 Stars
10,193
4 Stars
2,433
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Disappointed Upgrade – Buds3 Pro Letdown
on April 22, 2025
Posted by: AlG9
Expertise:Intermediate
I upgraded from the Buds+ through a trade-in program and was genuinely excited to try the new Buds3 Pro. Unfortunately, that excitement quickly turned into regret.
First impressions were promising. I used the fit test in the app, and it said everything was good. But the real test came at the gym—and that’s where things fell apart, literally. With movement and a bit of sweat, the buds kept slipping out. I spent more time hunting for them on the floor than focusing on my workout. I even tried changing the ear tips (or gaskets or whatever they’re called), but nothing worked. Same poor fit, same frustration.
Sound quality? It’s fine, maybe a bit better bass than the Buds+, but not a night-and-day difference. Active noise cancellation? Minimal improvement, if any.
If you're active and rely on a secure fit, think twice before making the switch. I wish I had.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy R&R Team, April 23, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, AIG9. We hate to see that you've had a disappointing experience so far, but we want to help enhance your experience. While the fit test in the Galaxy Wearable app can help ensure a proper fit, we understand that movement and sweat during workouts can sometimes affect how securely the earbuds stay in place. Adjusting the earbuds by rotating them slightly or ensuring the touch-sensitive sensor makes contact with your ear might help improve the fit. Cleaning the sensors and charging contacts to remove any sweat or liquid can also enhance performance. Regarding sound quality, the Galaxy Buds3 Pro are designed to deliver enriched bass and clear audio, but we understand that the difference compared to the Buds+ might not meet your expectations. We recommend checking out the Equilizer using the Wearable app to help get the sound you're looking for. As for Active Noise Cancellation, be sure to make sure you have the correct but tips inserted. Your feedback is valuable, and we hope these suggestions help improve your experience! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Branson
Verified Purchase:Yes
These ear buds are by far the best pair I have had.
Love to feature of telling it " volume up"...
Love to feature of telling it " volume up"...
I would recommend this to a friend!
Response from Samsung USBy R&R Team, April 23, 2025
It’s awesome to see how much you’re enjoying the Galaxy Buds3 Pro, Branson! The voice control feature really adds a whole new level of convenience. It’s like having a personal assistant right in your ears. Plus, with the Buds3 Pro’s incredible sound quality and advanced features, it’s clear they’re designed to make your day-to-day life easier and more enjoyable. We're so glad they’re living up to your expectations! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Used to be great, now terrible.
on April 22, 2025
Posted by: Jeff karingithi
from Dallas, Texas
Expertise:Expert
I've had these since September and at first they were perfect. Great sound, noise cancelation was impeccable, charged quickly and reliably...then one day, the left bud wouldn't charge in the case. I would charge them and the right was fine but the left barely charged. I searched online and did all the recommended tips and tricks, to no avail. The only thing that worked sometimes was to charge both buds independently...still the left bud never ever fully charges. I'm at a loss. I love these buds, but now the left barely charges anymore and I basically use one now. If I get both sides charged, I use both but I'm lucky if I can get the left to charge past 60%...I've tried every trick in the book. What's going on? Is this because of a software update? Can you guys help in any way? Please advise.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
5
Response from Samsung USBy R&R Team, April 23, 2025
We appreciate you reaching out to us, Jeff. Your feedback on the Galaxy Buds3 Pro is greatly appreciated as we continue to make improvements and changes. We understand you have concerns about your earbuds not charging past 60%, and we are here to assist you. To troubleshoot, please start by cleaning the charging contacts to ensure there is no sweat, liquid, or debris interfering with charging. Next, check that the earbuds are properly seated in their designated slots within the charging case. Restart the earbuds by placing them in the case, closing it for at least 7 seconds, and then taking them out again. Also, verify that the charging case is functioning properly and has sufficient battery. Finally, use the Galaxy Wearable app to check for any available updates for your earbuds, as keeping them updated can enhance performance. If these steps do not resolve the situation, we recommend having the earbuds evaluated by a Samsung Service Centre or an authorized service provider. We hope this information helps improve your experience! If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: SZRim
from Brooklyn, NY
Expertise:Intermediate
Verified Purchase:Yes
Overall buds are great, a few things I have on mind is, firstly sometimes it does adjust itself, like you hear the sound that you get for controls, and it has changed volume on its own. Also after using for a few hours it does hurt my ear a bit. Another thing is I think the earpiece feels a bit cheapish. But do not get me wrong, the quality, features and overall user experience has been great.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, April 22, 2025
It's great to hear from you, SZRim. We really appreciate you sharing your honest feedback on the Buds3 Pro. The Galaxy Buds3 Pro offers features like automatic audio adjustments, which may explain the sound change you’ve noticed. This includes Adaptive sound and Active Noise Canceling that can activate based on your environment. You can manage these settings in the Galaxy Wearable app if you'd prefer to adjust them manually. As for ear discomfort after extended use, you might consider exploring the additional bud tips that come with your Buds3 Pro. Thank you for sharing your experience! If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Annmarie713
from Bay Area California
Expertise:Beginner
Verified Purchase:Yes
I am having trouble fitting the earbuds. I've tried all three heads several times, moved them around, to no avail.
Response from Samsung USBy R&R Team, April 22, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Annmarie! We truly appreciate your feedback, and we understand how important it is to achieve the perfect fit for an optimal audio experience. To help resolve your fitting concerns, we suggest starting by selecting the right size ear tips from the variety included in the package. A snug fit without gaps is crucial, as it minimizes sound leakage and maximizes the audio quality. Once you’ve chosen the appropriate ear tips, take a moment to check the bottom of the earbuds for the directional markings. The "L" indicates the left earbud, and the "R" indicates the right. When inserting them, ensure that the "R" is facing you in your right ear and the "L" is facing you in your left ear. For improved comfort and fit, try angling the earbuds slightly so the microphone points toward your mouth, rather than hanging straight down. You can also rotate the earbuds gently until they feel just right. We also highly recommend using the Galaxy Wearable app to run the earbud fit test. This feature can help ensure that your earbuds are fitting correctly, further enhancing your listening experience. If you have any other concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Could be better
on April 22, 2025
Posted by: Derrek
from Florida
Expertise:Intermediate
I bought this a few months ago the audio is great if it's really good and the microphone is a lot better than the Pro 2. Downside is the battery life is nowhere near the Pro 2 and my right earbud won't charge in the case without me putting something in there to apply pressure to hit the terminals if these things were better I would give 5 Stars
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R Team, April 22, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Derrek! We’re glad to see that you love the audio quality and improved microphone. We noted your concerns about battery life and the charging of your right earbud. For the charging concern, try checking for debris in the case or resetting the earbuds. Ensuring that there is no liquid or debris on the contacts is the best way to ensure that your buds charge correctly. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If this continues, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
They fall out all the time
on April 21, 2025
Posted by: Anonymous
from Fort Worth Texas
Expertise:Expert
I purchased the Galaxy Buds 3 Pro silver, and they fall out all the time. I have tried changing the tip from small, to medium, to large several times, but I feel that they fall out because of the design and not the fit.
I cant eat or chew gum with them in. I cannot lean forward too far. They do not want to stay in! I can compare it to wearing a heavy poorly fitted pair of glasses and have to constantly be push back on.
I owned the Galaxy buds 2 before this and they also were bug and bulky, but they stayed in better, but would cause ear soreness from tight fit.
I owned the original Galaxy buds and used them for 6 years! before they gave our and they fit better than all the new models.
I tried purchasing a refurbished set of original Galaxy buds but they were broke and the noise cancelation did not work, so I was forced to go with the new models and they all sucked.
Super disappointed and with they lived up to the hype. But they did not because they fall out all the time.
And no I do not have odd shaped ears.
I cant eat or chew gum with them in. I cannot lean forward too far. They do not want to stay in! I can compare it to wearing a heavy poorly fitted pair of glasses and have to constantly be push back on.
I owned the Galaxy buds 2 before this and they also were bug and bulky, but they stayed in better, but would cause ear soreness from tight fit.
I owned the original Galaxy buds and used them for 6 years! before they gave our and they fit better than all the new models.
I tried purchasing a refurbished set of original Galaxy buds but they were broke and the noise cancelation did not work, so I was forced to go with the new models and they all sucked.
Super disappointed and with they lived up to the hype. But they did not because they fall out all the time.
And no I do not have odd shaped ears.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, April 22, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Ryan. The Buds3 Pro are designed to fit securely when adjusted properly, but we understand that fit can vary for different users. To improve the fit, you can try rotating the earbuds slightly or adjusting their position to ensure the touch-sensitive sensor makes contact with your ear. Additionally, the Galaxy Wearable app offers a Fit Test feature that can help you find the best fit. Simply wear both earbuds, open the app, and follow the steps to run the test. We appreciate your feedback and hope these suggestions make a difference for you! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Incredible sound with some minor annoyances.
on April 21, 2025
Posted by: Chadwick
from Kentucky
Expertise:Expert
Pros - excellent sound and audio options, feels good in ear and the case is super sleek, battery life is good too. Cons - the earbuds have a weird burnt smell, it's been that way since day 1. The earbuds should have been put into the case the other way because it's a little wonky getting the buds in and out with 1 hand. Overall i am pretty happy with them.
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, April 22, 2025
Thanks for sharing your honest feedback with us, Chadwick. It's great to see that you're enjoying the sound quality and sleek design of the Galaxy Buds3 Pro. The comfortable fit is designed to feel natural in your ears, and the case adds a stylish touch to the overall experience. Regarding the smell you mentioned, the materials used in the Galaxy Buds3 Pro meet strict international safety standards and undergo extensive testing to ensure user comfort and safety. The design of the earbuds aims to make them easy to handle, though we understand that it might take some time to get used to. It's wonderful to know you're happy with them overall! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US