Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,830 Reviews)
Open Ratings Snapshot
Rating breakdown 14,830 reviews
5 Stars
10,193
4 Stars
2,433
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Terrible battery 😞
on April 27, 2025
Posted by: Richie
Worst headphones ear buds I ever have 😌
I should never buy it.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 28, 2025
Thanks for taking the time to share your candid feedback on the Galaxy Buds3 Pro, Richie. We always look forward to hearing from you and getting your insights. We hate to see that you haven't had the best experience with your buds due to the battery life you've experienced. The Buds3 Pro are made to last with up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. To conserve battery power on your earbuds and ensure they last when you need them most, consider making a few adjustments. First, always store your earbuds in their charging case with the cover closed when you're not using them. This helps maintain their charge. Additionally, you can optimize battery life by adjusting notification settings. If you're using a connected phone with the Galaxy Wearable app, make changes there; for iOS users, simply modify the settings in the Galaxy Buds app. These simple steps can significantly extend the usability of your earbuds. We hope that this help enhance your experience with the Buds3 Pro. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgrade
on April 27, 2025
Posted by: Terry
from Jonesboro,AR
Verified Purchase:Yes
They are amazing! Definitely upgrade from the original buds.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 28, 2025
Thank you for your feedback, Terry! We’re thrilled to know that you love the Galaxy Buds3 Pro! Their incredible sound quality and enhanced features truly make them a standout upgrade. With Intelligent Active Noise Cancelling and improved battery life, they’re designed to deliver an immersive listening experience wherever you go. We hope that you continue to enjoy the rich, clear audio and the comfortable fit that these buds provide! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Not bad
on April 27, 2025
Posted by: Kenny
from Miami, fl
Expertise:Expert
Verified Purchase:Yes
Like it so far, the sound quality is good. Happy with purchase
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 29, 2025
Thank you for your feedback, Kenny! It's great to see that you're enjoying the sound quality of the Galaxy Buds3 Pro. With features like advanced Active Noise Cancellation and their customizable sound settings, they truly elevate your listening experience. We're glad you’re happy with your purchase! If you haven't already, be sure to explore the new pinch controls and Ambient Mode, which allow you to seamlessly switch between your music and the world around you. We hope that you continue to enjoy your experience with the Buds3 Pro. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Zero performance
on April 27, 2025
Posted by: Camus
I am disappointed by this Galaxy buds3 pro. The right bud does charge anymore after 4 months that I bought it.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 28, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Camus. We hate to see that you're facing challenges with the right bud not charging. At Samsung, we strive to provide high-quality audio experiences, and we understand how frustrating it can be when a product doesn't meet your expectations. Be sure to check and make sure there are no debris or moisture on the contacts of the buds and the case. If this persists, we may need to take a further look. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you're still within the warranty period, we encourage you to reach out to our customer support team for assistance. They can guide you through the troubleshooting process and help determine the best solution for your situation. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our products. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good
on April 26, 2025
Posted by: In lee
Verified Purchase:Yes
The fit is comfortable and the sound quality and balance are excellent.
Response from Samsung USBy R&R Team, April 28, 2025
Thank you for sharing your positive feedback about the Galaxy Buds3 Pro, In Lee! We love to see that you find the fit comfortable. These buds are designed with a snug shape to enhance immersive listening. The excellent sound quality and balance you mentioned are supported by features like Adaptive Equalizer with Galaxy AI, which adjusts audio based on how the earbuds sit in your ears, providing an optimized listening experience every time. We're thrilled that you're enjoying the Galaxy Buds3 Pro! For any questions or concerns, we encourage you to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
ONE MONTH USE
on April 26, 2025
Posted by: Eman
from Camarillo, California
Expertise:Beginner
Definitely started off strong, great features all around and definitely exceeded my expectations and voice oj calls were crystal clear BUT they slowly DECLINED in quality after a month. After 4 MONTHS the case stopped taking a charge and I have no way of charging buds. Buds started RANDOMLY producing a HIGH PITCH sound that would cut through my ear and hurt like crazy. My voice on calls would sometimes sound staticy even with a full charge in areas were they had worked before. I use them almost everyday and it seems they are not meant to be use on a daily bases. They don't hold up as advertised which is disappointing since I'm all in with Samsung. I hope this doesn't happen with all the other phones tablets and laptop I've purchased.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 28, 2025
We appreciate you sharing your detailed feedback about the Galaxy Buds3 Pro, Eman. It's great to see that the earbuds initially exceeded your expectations, especially with their crystal-clear call quality and impressive features. The high-pitched sound you described could occur if the sub-microphone, located on the top outer edge of the earbuds, is accidentally covered while adjusting or wearing them. To avoid this, ensure that the sub-microphone remains unobstructed, especially when Active Noise Canceling, Adaptive, or Ambient Sound modes are enabled. For the charging concerns, it's important to check that the charging contacts on both the earbuds and the case are clean and free from debris. Proper alignment of the earbuds in the case is also crucial to ensure they charge correctly. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Bud3 are the Buds for Me!
on April 25, 2025
Posted by: JWMS
from Augusta, GA
Expertise:Intermediate
Verified Purchase:Yes
I had issues with the prior model. These are great
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 28, 2025
Thank you so much for sharing your honest thoughts about the Galaxy Buds3 Pro, Jwms. We're elated to see that you're enjoying them so far! The Enhanced ANC (Active Noise Cancellation) really helps create an immersive listening experience, allowing you to focus on your favorite music or videos without distractions. Plus, the comfortable fit and 26 hours of long-lasting battery life makes them perfect for all-day wear. If you have any concerns or questions about anything, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Aaaaa
on April 25, 2025
Posted by: Bbbbbbb
from Ca
Verified Purchase:Yes
Good👍best experience for this device volume perfect noise cancelation
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 28, 2025
Thank you for sharing your positive feedback about the Galaxy Buds3 Pro! We love to see that you are enjoying the buds and its features. The Galaxy Buds3 Pro comes equipped with Active Noise Canceling, Adaptive Sound, and Ambient Sound options, which automatically adjust to provide an optimal listening experience. These features ensure crystal-clear audio, whether you are listening to music or taking calls. We are thrilled that the Galaxy Buds3 Pro has provided you with such a great experience! If you have any questions or need assistance, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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