Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,830 Reviews)
Open Ratings Snapshot
Rating breakdown 14,830 reviews
5 Stars
10,193
4 Stars
2,433
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Decent buds, not for noise cancelling.
on May 6, 2025
Posted by: DGood
from Lebanon, PA
Expertise:Intermediate
Verified Purchase:Yes
The fit is good, the battery is great. The noise cancelling is terrible.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 7, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro! We're delighted to see that you’re enjoying the fit and battery life. We understand that having the best noise cancelling experience can enhance your listening enjoyment. For tips to optimize the noise control feature, please check out our guide at the link below. It has useful suggestions to help you get the most out of your Buds3 Pro. We truly value your input and hope you continue to enjoy your Galaxy Buds3 Pro! For any questions or concerns, please reach out to us at Samsung Suppoort. -Kelvin
https://www.samsung.com/sg/support/mobile-devices/what-to-do-when-my-galaxy-buds-pro-noise-control-feature-is-not-working-properly/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Nope
on May 5, 2025
Posted by: JBSCAN
Expertise:Expert
Good sounds terrible support!! Just try ordering new replacement tips
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for your feedback on the Galaxy Buds3 Pro. We appreciate your thoughts on the sound quality and support. To assist you more effectively, we’d like to gather additional information about your experience. Please reach out to us at Samsung Support so we can start addressing your concerns and help you enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Odd Squeeze feature
on May 5, 2025
Posted by: Chris
from Chicago
Expertise:Expert
Verified Purchase:Yes
The new squeeze feature for controls is an odd product choice. It makes it harder to use than the older model. Sound quality is good though!
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Chris! We understand that the new pinch control feature can feel different compared to the previous model. This innovative approach is designed to give you a more intuitive way to manage your music and phone calls. However, if you’re having trouble with responsiveness when using the pinch or swipe controls, we recommend checking out our troubleshooting guide in the link attached. We're glad to see you enjoy the sound quality, and we hope you continue to explore all the features the Galaxy Buds3 Pro has to offer! For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound
on May 5, 2025
Posted by: Jerry
Great sound quality and I would have gave them 5 out of 5 stars if they stayed in better.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Jerry! We’re thrilled you’re enjoying the sound quality. We understand that a secure fit is crucial for the best listening experience, and we recommend trying out the fit test available in the Galaxy Wearable app. It helps ensure you get the perfect fit for optimal comfort and performance. We hope this enhances your experience even more! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Poor Buds
on May 5, 2025
Posted by: Cynthia
from Philly PA
Expertise:Intermediate
Verified Purchase:Yes
I'm giving this product 3 1/2 stars. I love the sound quality. But the buds do not stay in my ears. I've tried the three different sizes. They still fall out. I've had this product for one month. I would still recommend.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 5, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Cynthia! We're thrilled to see that you love the sound quality. However, we noted your frustration with the fit. Finding the perfect fit can make a big difference in enjoying your audio experience. We recommend checking out our guide for tips on achieving the best fit with your buds, which you can find in the link attached. We appreciate your recommendation and hope you continue to enjoy the amazing sound quality! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome!
on May 5, 2025
Posted by: Abductednightly
from Topeka, KS
Expertise:Intermediate
These things rock! I've owned the Buds 2 and Buds 2 Pro...loved both...but these are really cool! I don't know how they make these stay in your ear so well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for your fantastic review! It's wonderful to see that you enjoyed the Buds2 and Buds2 Pro, and we’re glad you’re excited about the Galaxy Buds3 Pro. We put a lot of effort into designing them for a secure fit, so it’s great to know they stay in your ears so well. In addition to the comfort, we believe you’ll love the enhanced sound quality and features like Active Noise Cancellation and Ambient Mode, which can really elevate your listening experience. We can’t wait for you to explore everything they have to offer. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Outstanding ear buds when tweaked
on May 4, 2025
Posted by: Benjamin
from Fort Walton Beach, FL
Expertise:Intermediate
Verified Purchase:Yes
I've been using the Buds 3 Pro now for a month or so, But I have to say that they're outstanding ear buds the sound quality is great with lots of customization. The added ai features are fun and very handy to use. They could improve on some things for one the noise cancelation could be better and it improve drastically when you change the rubber ear tips for memory foam tips. I would recommend Samsung to include them this would be such an improvement both audio quality wise as noise cancelation wise.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 5, 2025
Hey Benjamin! Thank you for sharing your experience with the Galaxy Buds 3 Pro! It's great to see that you're enjoying the sound quality and customization options. Our team designed those AI features to enhance the listening experience, and it's great to know you find them useful. We appreciate your feedback on the noise cancellation. Your suggestion about including memory foam tips is valuable, and we’re always looking for ways to improve our products. We hope you continue to enjoy your Galaxy Buds 3 Pro, and please know that your insights help us on our journey to create even better audio experiences! For any concerns or questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My New galaxy buds3 pro
on May 4, 2025
Posted by: Antonio G
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
This galaxy buds3 pro are so good 👍 exellent sound and features to control the galaxy buds pro 3.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 28, 2025
It's great to hear from you, Antonio. Thank you for sharing your positive feedback about the new Galaxy Buds3 Pro! It's fantastic to see that you're enjoying the excellent sound quality and the intuitive features for controlling the earbuds. The Galaxy Buds3 Pro is designed to deliver an exceptional audio experience, complemented by features like Pinch Control and Swipe Control, which allow you to manage music, calls, and other functions effortlessly. Your enthusiasm is greatly appreciated, and we're thrilled to know that the Galaxy Buds3 Pro has exceeded your expectations! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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