Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,830 Reviews)
Open Ratings Snapshot
Rating breakdown 14,830 reviews
5 Stars
10,193
4 Stars
2,433
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Bad desing and materials
on May 9, 2025
Posted by: Anonymous
from West New York, NJ
Expertise:Expert
I bought this Galaxy Buds3 Pro in White in the moment it was release and I regret a lot it's a cheap plastic and one of the airbuds do not charge I regret completely exchange my Galaxy Pro before better quality and desing. This ones are disappointing 😞
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 9, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Omar. The Buds3 Pro feature a polycarbonate (PC) body, which is designed to be both lightweight and durable. The main speaker mesh is made of aluminum, while the port mesh is constructed from stainless steel. These materials are chosen to provide a balance of durability and comfort. To ensure proper charging, it is important to keep the charging contacts on both the earbuds and the case clean and free from sweat or liquid. If an earbud is not charging, checking for proper alignment in the case and making sure that the case itself is sufficiently charged can help resolve the concern. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. If this persists, please be sure to reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Regretful Purchase
on May 9, 2025
Posted by: Rich Fielding
from Connecticut
Expertise:Expert
Verified Purchase:Yes
I like how light they are, but none of the three tips make a good fit so the ANC is severely lacking. Worse is that after a run or working out, even with a tiny amount of moisture they won't charge. Even if I dry them with a towel, I have to wait an hour or two before I can put them in the charging case...which means I have to disconnect them from bluetooth, otherwise they stay connected. Sadly, I traded in my Buds2 Pro to offset the cost of these, so if I return them now, I have to pay a restocking fee AND I won't get my Buds2 Pro back.
No, I would not recommend this to a friend.
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 9, 2025
Hey Rich! Thank you for sharing your experience with the Galaxy Buds3 Pro. It's great to see that you like how light they are! Regarding the fit, the Buds3 Pro comes with replaceable ear tips, allowing you to select the most comfortable option. Adjusting the angle of the earbuds in your ears may also improve stability. For charging after workouts, moisture on the charging contacts can prevent proper charging. Ensuring the earbuds are completely dry before placing them in the case is important. If drying with a towel doesn’t work immediately, allowing extra time for any residual moisture to evaporate can help ensure a reliable charge. We appreciate your feedback and hope these details help enhance your experience with the Galaxy Buds3 Pro. For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Decent
on May 9, 2025
Posted by: Anonymous
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
Love the features, but aren't as loud as my buds2 pro.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 9, 2025
Thank you so much for sharing your candid thoughts on the Galaxy Buds3 Pro, Bruce! It's great to hear that you love the features of these earbuds. The Galaxy Buds3 Pro are designed with Adaptive Equalizer with Galaxy AI, which adjusts the sound based on how the earbuds sit in your ears, ensuring an optimized listening experience. If the volume feels lower compared to the Buds2 Pro, adjusting the equalizer settings in the Galaxy Wearable app may help fine-tune the audio to better match your preferences. If you have any further questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Unreliable
on May 9, 2025
Posted by: Hakerman
Expertise:Expert
My right ear buds stopped working after 2 months. Sent for warranty repair and I was rejected due to water damage. They've never been exposed to water... and its also nonsensical because they are apparently ip57 rated?
Switching back to other products.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 12, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Hakerman. It's important to us that our products meet your expectations. We understand your frustration regarding the warranty repair decision. To address this and gather more information, we encourage you to reach out to Samsung Support. We're here to help and want to ensure you have the best experience possible with your devices. Thank you for giving us the opportunity to assist you further! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pure Audio Bliss and Unbeatable Comfort
on May 8, 2025
Posted by: Kia F
from Fillmore, Ca
Expertise:Intermediate
Verified Purchase:Yes
Experiencing pure audio bliss with rich bass and crystal-clear treble, the Galaxy Buds3 Pro have truly impressed me with their exceptional sound quality and remarkably accurate noise cancellation that effectively silences the world around me. Comfort has also been significantly improved over previous models, allowing for hours of enjoyable wear with a secure fit. Adding to their appeal is the fantastic battery life, providing all-day listening without constant recharging. Overall, my love affair with the Galaxy Buds3 Pro stems from their premium audio experience, top-notch ANC, superior comfort, and impressive battery, making them a must-consider for anyone seeking high-quality earbuds.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2025
How's it going, Kia? Thank you for sharing your experience with the Galaxy Buds3 Pro. It’s great to know that you’re enjoying the rich bass and crystal-clear treble. Our goal is to provide a premium audio experience. We're glad to see that the noise cancellation helps you immerse yourself in your music without distractions. Comfort is important, and it's wonderful that the improved fit allows for hours of enjoyable wear. We also appreciate your comments on the battery life. Being able to listen all day without constant recharging is a highlight for many users. Your feedback truly reflects what we aim to achieve, and we hope the Galaxy Buds3 Pro continues to enhance your audio experience! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Music 🎶 🎵 to my ears
on May 8, 2025
Posted by: Chris
from Nj
Verified Purchase:Yes
Great looks, feel and sound. Controls are easy to remember and use totally satisfied Great product. Thank you chris nj
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2025
Hi Chris! Thank you so much for your wonderful feedback! We're thrilled to see that you love the Galaxy Buds3 Pro for its great looks, feel, and sound quality. It's fantastic that you find the controls intuitive and easy to use. Our design team worked hard to ensure a seamless experience. Your satisfaction means everything to us, and we can’t wait for you to explore even more features. If you have any questions or feedback in the future, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Jury is Out
on May 8, 2025
Posted by: Anonymous
from Florida
Expertise:Intermediate
Verified Purchase:Yes
So far not impressed, greatest concern is charging and battery life. Very fickle, doesnt like any of my 10 resources for wireless charging qnd case doesn't charge my buds. I have requested support and will ship to Samsung for repair. My previous buds would hold a charge for day when heavily used and a few wewk when not used.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 12, 2025
We appreciate you sharing your experience with the Galaxy Buds3 Pro, Ottman88. We noted your concerns about charging and battery life and recognize how important these aspects are for getting the most out of your earbuds. While our earbuds are designed to last throughout the day, battery life can vary based on usage and specific model features. The Galaxy Buds3 Pro offers up to 26 hours of playtime per charge, and this can extend to 30 hours with the case. To help conserve battery life, we recommend keeping your earbuds in the charging case with the lid closed when not in use. You can also adjust notification settings using the Galaxy Wearable app on your connected phone or the Galaxy Buds app if you are on iOS. We hope your concerns are addressed when you receive your buds back from Samsung support. If you need any further assistance or have additional questions, please reach out to us at Samsung Support. We are here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love the fit and sound
on May 8, 2025
Posted by: Happy Samsung customer
from Illinois
Expertise:Intermediate
Verified Purchase:Yes
I love the fit and sound. The only issue is when I'm putting them in there is a loud back feed noise when you touch the mic by mistake.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 14, 2025
Thank you for your feedback! It's great to see that you love the fit and sound of the Galaxy Buds3 Pro. Regarding the loud feedback noise, this can happen when the microphone touches your ear, especially with Ambient Sound enabled. To avoid this, just ensure that the microphone isn’t in contact with your ear while wearing the earbuds. If you have any other questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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