Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,830 Reviews)
Open Ratings Snapshot
Rating breakdown 14,830 reviews
5 Stars
10,193
4 Stars
2,433
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Charging issues. And I'm not the only one.
on May 24, 2025
Posted by: NickC
Expertise:Expert
Charging issues. Perfect condition. Will not charge. These things just came out a few months ago. This shouldn't be an issue this soon.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 27, 2025
Hi Nick! Thank you so much for taking the time to reach out to us and share your feedback. It looks like you’re experiencing some challenges charging your Galaxy Buds3 Pro. A good first step is to check for any debris or dirt on the charging ports, as that can sometimes prevent them from charging properly. Also, please ensure you’re using only Samsung-approved chargers for the best compatibility and performance. As a reminder, we offer a 12-month limited warranty for any manufacturer defects, and you can also consider Samsung Care+ for extended protection and support. If you need further assistance, feel free to reach out to us at Samsung Support. We're here to help you enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love these buds!
on May 23, 2025
Posted by: Drewski
from Rochester NY
Expertise:Expert
Verified Purchase:Yes
The squeezing controls and sliding my finger on the side to control the volume is really amazing! The sound sounds better than the Galaxy Buds 2 pro! They feel very light and so easy to use!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for your feedback, Drewski! We’re more than happy to see that you love the pinch controls and volume adjustments on the Galaxy Buds3 Pro. With features like Adaptive Sound and 360 Audio, the sound quality truly stands out. Plus, their lightweight design makes them perfect for all-day wear. If you have any questions or need tips, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Improvement but not perfect
on May 23, 2025
Posted by: Wilson
Expertise:Intermediate
Compared to the original Galaxy Buds Pro these fit much better and the controls are in a better location. They aren't accidentally touched as much. Noise canceling is alright, not as good as other brands I've used. The real issue is connectivity. The fact you can't pair without the case is frustrating. Every time I connect to my laptop it takes a few tries of re-pairing them before both buds will connect. Otherwise only the first one removed from the case connects. Sound quality is good. Glad I got them with pre order credit when I got my phone.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Wilson! It’s awesome to know the improved fit and convenient controls have made a difference for you. We appreciate your feedback on the noise cancellation feature. We’re always looking to enhance sound performance. We understand that connectivity can be frustrating, and it’s something we take seriously. We’re glad you were able to use your pre-order credit with your new phone. Once again, we appreciate your feedback. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great sound, but some drawbacks
on May 23, 2025
Posted by: Joe Cynic
Let me start off with saying that I love these ear buds. They sound great. Noise canceling works great. Ambient sound is amazing. Only two drawbacks for me. First of all battery life. "with the case" is definitely not as advertised. I'm charging the case far more frequently, when I use the buds for only a couple of hours a day. My buds pro 2s lasted longer than these do. And second, the buds stop charging randomly. It's gives me the reason that there is debris in the case but there's nothing inside or on the buds. It isn't till I get like an alcohol wipe, and wipe the buds off that they continue charging. Or until I charge the case because God forbid the case drop below 30%. If these had the same battery life and charging of the pro2s they would be a perfect five stars.
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Joe! We’re glad to see that you enjoy the sound quality, noise canceling, and ambient sound features. We understand your concerns about battery life. While the Buds3 Pro can provide up to 30 hours of listening time with the charging case, there are some adjustments we recommend to help maximize battery performance. Keeping the earbuds in the charging case with the cover closed when not in use can significantly extend their battery life. Additionally, adjusting notification settings through the Galaxy Wearable app (or the Galaxy Buds app on iOS) can help conserve power. For optimal charging, we suggest using only Samsung-approved charging devices, as they are designed to enhance battery longevity. This can help ensure a smooth charging experience and keep everything working efficiently. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Buds to Hear By
on May 23, 2025
Posted by: Lynn
from Tucson
Expertise:Intermediate
Verified Purchase:Yes
Great buds, need to watch where you touch but its nice that it is easy to use and figure out volume decline.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 23, 2025
Thank you so much for taking the time to share your experience with the Galaxy Buds3 Pro, Lynn! We're thrilled to see that you enjoy using them. The pinch and swipe controls are designed to offer a seamless way to manage your audio experience. We understand that being mindful of where you touch can be a bit tricky at first, but we hope you find that these controls allow for effortless adjustments, whether it's tapping to play or pausing your music, or swiping to change the volume. Our goal is to enhance your listening experience while keeping things simple and enjoyable. If you have any further feedback or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great!
on May 23, 2025
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
Great product. The sound is amazing. Im glad i upgraded my buds to these. Great quality and no complaints!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 23, 2025
Thank you for your fantastic review of the Galaxy Buds3 Pro, Jasmine! We're pleased that you’re enjoying the incredible sound quality they provide. It’s great to see that upgrading your buds has made such a positive difference for you. The combination of rich audio and effective noise cancellation really enhances the overall listening experience. We truly appreciate your thoughts and hope you continue to enjoy your new buds! If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
The ear bud with different charges
on May 23, 2025
Posted by: Kallaar
The connectivity is good. Sound quality is good. But, my left earbud is always charging at 60%. i never see the left bud to be at full charge. Not sure what happened. I have seen the same issue with other samsung earbuds that i own.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 23, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Kallaar! We're glad to hear that you're enjoying the connectivity and sound quality. We understand how it can be concerning if your left earbud only charges to 60%. This can happen for a few reasons, such as dirty charging contacts or improper placement in the case. We recommend checking that the earbuds are seated correctly and inspecting the contacts for any debris or dust that might be affecting the charging. Additionally, try restarting both the earbuds and your connected device, and make sure your Wearable app is updated. If you continue to experience difficulties, please reach out to us at Samsung Support for further assistance. We're here to help you get the most out of your Galaxy Buds experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Fit
on May 22, 2025
Posted by: Taay
Expertise:Expert
Verified Purchase:Yes
They will not stay in my ears. I have switched out the tips and test fiesnt work either.
Response from Samsung USBy R&R Team, May 23, 2025
Hi there, Taay! Thank you for sharing your experience with the Galaxy Buds3 Pro. We understand how important it is to achieve that perfect fit. It’s great to hear you’re taking steps to get the right fit! If you’re still finding them uncomfortable, we recommend experimenting with the different sizes of ear tips that come with the earbuds. The right size can really help minimize sound leakage and enhance the audio quality. Also, don’t forget to check the directional markings—“L” for the left and “R” for the right—making sure they are facing you as you insert them. Another helpful tip is to slightly angle the earbuds so the microphone directs towards your mouth, which can improve clarity during calls. We’re here to help you get the best out of your Galaxy Buds3 Pro, so if you have any other concerns or need further assistance, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
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