Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,830 Reviews)
Rating breakdown 14,830 reviews
5 Stars
10,193
4 Stars
2,433
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Not Impressed
on June 7, 2025
Posted by: NattyG23
[This review was collected as part of a promotion.] I bought them when they finally were released after a few push backs. They fit and feel awkward and seem to fall out often. They disconnect at least once per day for no apparent reason. The sound is amazing when everything else is well.
Value
3
Response from Samsung USBy R&R Team, June 9, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Natty. We’re elated to see that you love the sound quality! We understand how it can be challenging when the fit isn’t quite right and when you notice disconnections. If your earbuds are disconnecting frequently, it might be related to a poor Bluetooth connection or how they're fitted in your ears. Ensuring they’re properly inserted can really enhance your experience, and it's also a good idea to check that your Bluetooth connection is secure. Don't forget to keep your earbuds' software updated for the best performance! To assist you further, we’re including a couple of links below to help troubleshoot the connection and achieve the right fit for your earbuds. We want to make sure you're enjoying every moment of your listening experience! If you have any other questions or need more assistance, feel free to reach out to us at Samsung Support! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/#:~:text=If%20your%20Galaxy%20Buds%2C%20Galaxy,Check%20the%20earbuds%27%20battery%20status. (Bluetooth connection)
https://www.samsung.com/us/support/answer/ANS10003519/ (fitting guide for Galaxy Buds3 Pro)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001339/#:~:text=If%20your%20Galaxy%20Buds%2C%20Galaxy,Check%20the%20earbuds%27%20battery%20status. (Bluetooth connection)
https://www.samsung.com/us/support/answer/ANS10003519/ (fitting guide for Galaxy Buds3 Pro)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Super Duper Good
on June 7, 2025
Posted by: Jessaroo
[This review was collected as part of a promotion.] I love these earbuds. The connect quickly. The charge lasts forever. All my calls have been crystal clear
Value
4
Response from Samsung USBy R&R Team, June 10, 2025
We appreciate your feedback on the Galaxy Buds3 Pro, Jessaroo. It's always great to hear from our valued customers. It's awesome to see that you're loving your buds! It's also great to know that you're experiencing crystal-clear calls. Machine learning technology minimizes background noise, ensuring your voice is heard even in busy environments. Additionally, Bluetooth Super Wideband enhances call quality by doubling the audio bandwidth for more natural-sounding speech. If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Can't be heard during call when whispering
on June 7, 2025
Posted by: Andrew
from Greenville SC
Expertise:Intermediate
The sound suppression is it where if I whisper while on the phone I can't be heard and they say I sound like I'm cutting in and out. Please fix this. I just got the buds and updated them and made sure my phone was up to date too.
Response from Samsung USBy R&R Team, June 9, 2025
Thanks for sharing your candid feedback, Andrew. We understand that you may have some concerns regarding your Buds3 Pro and their microphone during calls. To help troubleshoot, first check the microphone hole, as a blockage can prevent proper sound capture. It's important to clean the microphone hole, speaker, and air duct regularly to avoid debris accumulation; using a clean, dry, soft brush or cotton swab can help remove any earwax or other debris. After using the earbuds, be sure to wipe them with a soft, dry cloth and keep them dry to avoid exposure to liquid. If the microphone still isn’t performing as expected, you can try resetting the earbuds by opening the Galaxy Wearable app, navigating to Earbuds settings, selecting Reset, and following the on-screen instructions to complete the factory reset process. We hope these steps help, but if this persists, we would need you to reach out to us at Samsung Support so that we can look further into what may be causing this. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Love
on June 7, 2025
Posted by: Love
from Washington
Love them they are my favorite ear buds that I have ever used
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Buds, but not the best.
on June 7, 2025
Posted by: Nadascar
[This review was collected as part of a promotion.] The buds 3 pro are great. But the fit is alot better on the buds 2 pro.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
more than expected, great and clear sound, the noi
on June 7, 2025
Posted by: Madrid10
[This review was collected as part of a promotion.] The Galaxy AI it's great, genial, amazing, I love you!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid product
on June 7, 2025
Posted by: Ouroboros
[This review was collected as part of a promotion.] I traded in my Bud2 for the Buds3 Pro and couldn't be happier. The controls took some getting used to, but are a huge leap forward on an already solid product line.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Buds 3: Amazing sound and smart features
on June 7, 2025
Posted by: ivanp9538
[This review was collected as part of a promotion.] The Galaxy Buds 3 are the ideal add-on for my Galaxy S24. I use them daily for streaming, movies, games and video calls. The sound is clear and powerful, with balanced basses, and active noise cancellation allows me to focus on work or enjoy my series better. Also, with Galaxy Al, Buds automatically optimize audio according to my environment. The battery lasts a lot and the case is compact and comfortable. In short, versatile headphones that improve my daily routine. Highly recommended!
Value
5
Written by a customer while visiting Samsung US