Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,829 Reviews)
Open Ratings Snapshot
Rating breakdown 14,829 reviews
5 Stars
10,192
4 Stars
2,433
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Not the best
on June 23, 2025
Posted by: Jesse
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
They arent the best and they dont hold a charge unfortunately not worth the money.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 24, 2025
Thanks for taking the time to share your candid feedback on the Galaxy Buds3 Pro, Jesse. We really appreciate your feedback and we want to make sure you have the best experience with your buds. We see that you may be experiencing some challenges regarding the battery life of your buds. The Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. To conserve battery power, please keep the earbuds in the charging case with the cover closed when not in use, and adjust the notification settings in the Galaxy Wearable app on your connected phone or in the Galaxy Buds app if you’re using iOS. If you find that the battery performance does not improve, please reach out to us at Samsung Support for further guidance. -Kelviln
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good but not great
on June 23, 2025
Posted by: kuwshlavi
[This review was collected as part of a promotion.] I like the buds but they fall put of the ear to easily and I've used all the different pieces. My buds often switch from off to ambient sound on their own. I'll turn ambient sound off and watch it change back on its own. They also started making this high pitch noise after connecting. I like the translation and sound is adequate.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 23, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Kuwshlavi! We’re so glad to see that you enjoy the live translation feature and find the sound quality adequate. We understand your concerns about the earbuds falling out and the Ambient Sound mode switching on its own. If the Ambient Sound mode keeps turning off unexpectedly, it could be due to the Voice Detect or Siren Detect settings, a loose fit, or even accidentally tapping the touch sensor. We suggest checking those settings in the Galaxy Wearable app and making sure you have a proper fit. Since you’ve already tried different ear tips, we recommend using the fit test in the app to help you find the best option for you. As for the high-pitched noise after connecting, we've attached a link below to help troubleshoot this. We want your experience to be as enjoyable as possible! If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/why-your-galaxy-buds3-buds3-pro-make-a-screeching-sound-when-you-hold-them/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Charging problems
on June 23, 2025
Posted by: alllamas
Expertise:Intermediate
Not a good product tbh. It gives hard time to recharge both eardbuds. Definitely last version was much better
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 23, 2025
Hi Alllamas! Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We appreciate your feedback and hate to see that you are having a hard time trying to charge them. To enhance your charging experience, we recommend checking that you’re using an approved charger. Be sure to use the included USB cable along with a Samsung-approved wall adapter, which is sold separately. It's also helpful to make sure that the earbuds are seated properly inside the case, as they can sometimes shift. Also, be sure to check for any debris on the charging contacts and inspect both the case and the earbuds for any signs of damage. If you've gone through these steps and there’s still a concern with charging, please reach out to us at Samsung Support. We’re here to gather more information and assist you in getting everything back to normal. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/ (Charging)
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Sound! Poor touch controls!
on June 23, 2025
Posted by: Pandas
[This review was collected as part of a promotion.] I love the ANC of the device and the amazing sound quality, however I dont like the touch controls. Coming from a buds like the Buds FE which fit perfectly with both wingtips and have the huge area to tap, these were a disappointment. Due to the difficult to use toch controls and the weird design (that is seemingly just trying to fit in) I still mostly use my Buds FE. I love the sound quality (amazingly impressive), the cool lights, and all the AI and call features but it feels like these have lost their image and lost what made them so amazing. (The 2 wingtips on the galaxy buds and buds FE, and the amazing touch area, its so easy and convenient to use the other ones with quick taps). I am a samsung guy through and through, ive had 4 different watch generations, 5 different phones, all 3 earbud generations, 3 different computers, and 2 tablets. I just really hope samsung takes these messages into consideration so we can all buy earbuds with the amazing sound quality and features of the buds 3 pro but the perfect form fitting and touch friendly design of earlier generations.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
They still fall out of my ears
on June 23, 2025
Posted by: Risexphoenix
[This review was collected as part of a promotion.] Even though they fall out of my ears again, feel when they are about to fall. So I can catch them, but the galaxy ai is amazing
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds 3 pro - loaded with features
on June 23, 2025
Posted by: Sunshine12
[This review was collected as part of a promotion.] The Samsung Galaxy Buds 3 Pro are a compelling choice for anyone in the Samsung ecosystem looking for premium wireless earbuds. Their strong audio performance, effective noise cancellation, comfortable new design, and groundbreaking AI features (especially the real-time translation and adaptive sound) make them stand out. the overall package offers a highly intelligent and enjoyable listening experience.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 23, 2025
Thank you so much for your thoughtful review of the Galaxy Buds 3 Pro! We're more than happy to see that you're enjoying your experience with them so far. You’re absolutely right about the strong audio performance. The Enhanced 2-way Speaker, featuring an upgraded woofer and tweeter with a wide frequency response, truly brings out the minute details in your music, allowing you to experience every note as intended by the artist. We’re also glad you appreciate the noise cancellation and new design we created for a more comfortable and stylish feel. Your mention of the groundbreaking AI features, especially real-time translation and adaptive sound, reflects our commitment to innovation. For any questions or concerns, please be sure to reach out to us at Samsung Support. Thank you for being part of the Samsung family! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Bud3 Pro Review
on June 23, 2025
Posted by: Acharya
[This review was collected as part of a promotion.] The Bud3 Pro are phenomenal. It's nouce cancellation and ambient sound is great. Connectivity to multiple devices works seamlessly without any issue. Using Galaxy AI through voice commands is a big plus too.
10/10 Would recommend
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 23, 2025
Thank you so much for your fantastic review of the Galaxy Buds3 Pro, Acharya! We’re so elated to see that you're enjoying the phenomenal noise cancellation and ambient sound features! It’s great that you find the seamless connectivity to multiple devices valuable as well and that using Galaxy AI through voice commands truly enhances your experience. Your 10 out of 10 rating means a lot to us and inspires our team to keep bringing you the best. If you ever need assistance, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice buds!
on June 23, 2025
Posted by: Alittlemoorecreative
[This review was collected as part of a promotion.] I love the sound. The fit in my ear was a little awkward.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 23, 2025
Thank you so much for your feedback! We’re really glad to see that you love the sound of the Galaxy Buds3 Pro! We understand that finding the perfect fit is crucial for comfort and sound quality. The good news is that the Galaxy Buds3 Pro comes with different sized ear tips so you can find the perfect match for your ears. It’s important to ensure there isn’t a gap between your ear and the ear tip for optimal sound performance. If you haven’t already, we recommend running the earbud fit test in the Galaxy Wearable app. It's a quick and easy way to make sure you're getting the best fit. If you have any questions or need further assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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