Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,829 Reviews)
Open Ratings Snapshot
Rating breakdown 14,829 reviews
5 Stars
10,192
4 Stars
2,433
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
MAJOR Connection Issues
on July 21, 2025
Posted by: ColeCav
Have had consistent connection issues with the left earbud. I've already sent it in once to be repaired through Samsung but the problem remains. They took a serious step back with this series. Very poor build quality.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 22, 2025
We appreciate you sharing your experience with the Galaxy Buds3 Pro with us, Cole. Your feedback is greatly appreciated as we continue to make improvements and changes. We hate to see that you've had some challenges with the connection with the left earbud. If your earbuds disconnect frequently, it may be due to a poor Bluetooth connection or wearing them incorrectly. Please make sure that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that the software on your earbuds is up-to-date. This can help enhance the connectivity experience. Be sure to check out the link attached for more troubleshooting options that may help you get this resolved. If this persists, please do not hesitate to reach out to us so that we can provide further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not the best
on July 21, 2025
Posted by: Tinker
[This review was collected as part of a promotion.] By all means understand that I have tender ears. These work good but the irritate my ears. I prefer the pixel buds
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 22, 2025
Hi Tinker! Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We totally understand that comfort is key, especially for those with sensitive ears. We encourage you to try out the additional ear tips that come with your Galaxy Buds. Sometimes, a different size can make all the difference in finding that perfect fit. To get the best experience from your buds, be sure to check out our linked guide for tips on achieving the ideal fit. If you have any other questions or concerns, don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear)
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Sound quality
on July 21, 2025
Posted by: Mr Vock
Verified Purchase:Yes
sound quality is amazing, still trying to learn all the new features but so far are great!!
Response from Samsung USBy R&R Team, July 22, 2025
Thanks for taking the time to reach out to us, Mr Vock. We really appreciate your insights on the Galaxy Buds3 Pro as we continue to make changes and improvements. We love that the sound quality has been amazing for you and that you've been exploring all the features that they provide. If you're looking to learn more about what your buds are capable of, we recommend checking out the link attached to learn more about their specs and features. For any questions or concerns while you're exploring, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003393/ (All about the Buds3 Pro)
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The design and sound perfect but...
on July 21, 2025
Posted by: Brandolin
[This review was collected as part of a promotion.] The product is neat, the design, the sound, the user interface makes it a excellent option to use, howee I miss the touch gestures because I don't like "pressing a button" specially because my fingers are kinda slippery and big, sometimes I hung up call by mistake because of that...
Value
4 out of 5
4
Response from Samsung USBy R&R Team, July 22, 2025
It's awesome to hear from you, Brandolin. It's great to see that you love the design, and the sound has been perfect for you. It's also great to know that you love the user interface with these buds. We do see that you may be experiencing some challenges with the new pinch and swipe gestures. We recommend checking out the link attached for tips on how to get these features to work properly. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome buds
on July 21, 2025
Posted by: Nomolos72
[This review was collected as part of a promotion.] I'm a long time galaxy fan.. this buds are the truth! Period
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love this product
on July 21, 2025
Posted by: Happy4me
[This review was collected as part of a promotion.] The Galaxy AI works well with your voice. It stands up well to sweat and dirt, I work in industrial and commercial construction. The audio is clear, call audio in and out is great. I wish there were more silicone pieces for your ear with your purchase
Value
4 out of 5
4
Response from Samsung USBy R&R Team, July 22, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro! It's great to see that you find the voice controls effective and that they perform well in tough environments like industrial and commercial construction. It's also great to know you appreciate the clear audio quality for calls, both in and out. We understand the importance of comfort during long hours of use, and your feedback about having more silicone ear pieces is valuable. We’ll definitely take that into consideration for future improvements. If you have any other questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing noise cancelling and voice detection
on July 21, 2025
Posted by: Rosalez208
[This review was collected as part of a promotion.] I love how I can use the Galaxy AI translate feature with my headphones seamlessly. The scene was connection from my laptop to my Galaxy s23 ultra is amazing.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 22, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Rosalez. We love to see that the noise cancellation and voice detection have been amazing for you. It's great to see that you use the Galaxy AI translate feature! We also see that the buds seamlessly connect to your Galaxy S23 Ultra and your laptop. We aimed to create buds that flow seamlessly with your devices. If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Disappointed
on July 21, 2025
Posted by: Eric
Verified Purchase:Yes
Just overall worse than the previous model of pro, touch controls non existent, sound quality not quite there, almost impossible to work out with, even with the biggest ear size just falls out... pro 2 was the best of the best, even beat out bose imo.
Response from Samsung USBy R&R Team, July 21, 2025
We appreciate your candid feedback, Eric. We hate to see that your buds have not lived up to your expectations but we would love to work with you to resolve your concerns. We've compiled some troubleshooting links at the end of this response. Regarding the sound quality, we recommend checking out the equalizer in the wearable app to better tailor the sound to your liking. Regarding the fit, it's important to check the bottom of the earbuds for directional marks. You'll see an "L" for the left bud and an "R" for the right. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. if you have any further concerns or questions, please be sure to contact us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01208806/#:~:text=Check%20that%20you%20are%20wearing,800%2DSAMSUNG%20to%20request%20service. (Touch controls)
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Written by a customer while visiting Samsung US
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