Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,826 Reviews)
Rating breakdown 14,826 reviews
5 Stars
10,190
4 Stars
2,432
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Wont charge ear buds
on August 5, 2025
Posted by: Nick
Expertise:Intermediate
Like most people, ear buds wont charge. Just a red blinking light. Help just says clean dirt and dry them out. Sigh, second set i have had and same thing. Dont know why i keep trying samsung ear buds. Last two have not worked. I will stick to cheaper ones. Paying top dollar isnt worth it if this is what we get.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, August 7, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Nick. We hate to see that you may be experiencing some challenges trying to charge your buds and want to ensure you're having the best experience possible. If the charging case's battery indicator light is flashing red, it may indicate an interruption during charging. To ensure proper charging, please use the included USB cable along with a Samsung-approved wall adapter (sold separately), and ensure the earbuds are positioned correctly in the case. It’s also important to keep the charging contacts on both the earbuds and inside the case clean and free of dust or debris that might affect charging. Additionally, check for any damage to the case, earbuds, and charger. Remember, Samsung offers a 12-month limited warranty for manufacturer defects, and you can also add Samsung Care+ for extended protection and support on eligible devices. If you continue to experience this, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
The best, the lights are impressive
on August 5, 2025
Posted by: THELove
[This review was collected as part of a promotion.] Since I got them, my life has been very happy, the noise cancellation, the ambient sound is the best, I can't find anything wrong with them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Buds Pro 3 - a step above in audio
on August 5, 2025
Posted by: Prophetx15
[This review was collected as part of a promotion.] Precious to the Buds 3 Pro I had used the Buds Pro and a pair of Sony Buds. I have to say, comparatively, the Buds 3 Pro have phenomenal sound quality and great battery life. The integration of AI in the Buds makes things like getting answers quickly and clearly and translations a breeze. The battery life is exceptional, however there are a couple of things to be aware of. If you are using all of the features it will limit the battery life (even with everything on and watching movies, i manage to get about 8 hours of battery life) and when charging the Buds in the case you have to be careful to make sure they are seated or they won't fully charge. I have found that wiping off the contact points on the Buds and slowly placing them in the carrier gives a better seating and more reliable charge. Even the noise reduction and ambient sound are above par. I have used mine in noisy and quiet environments and sound quality is good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Blade control
on August 5, 2025
Posted by: NolaFenway
[This review was collected as part of a promotion.] If you have arthritis in hands, blade is hard to use
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound and great quality
on August 5, 2025
Posted by: Jackziggy
[This review was collected as part of a promotion.] Use it everyday. Love the crisp sound and excellent Galaxy AI noise cancellation.
Talk through mode is amazing and does a great job of filtering out sirens and emergency vehicles.
Comfortable to wear for long hours
Talk through mode is amazing and does a great job of filtering out sirens and emergency vehicles.
Comfortable to wear for long hours
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
product always has poor phone connection recently
on August 5, 2025
Posted by: Birdy86
[This review was collected as part of a promotion.] I still don't understand what Galaxy AI is doing to help.
Value
2
Response from Samsung USBy R&R Team, August 7, 2025
Thanks for reaching out to us! We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro. We see that you reached out to us because you're unclear about the Galaxy AI features available on your earbuds. The Galaxy AI features are automatically enabled once you pair your Buds3 Pro with your Samsung device. These features are designed to help you enjoy your favorite songs with their adaptive EQ and Active Noise Control (ANC). The earbuds will optimize sound based on your ear shape and how you wear them. The Buds3 Pro takes this a step further with automatic noise adjustment, which tailors the sound settings based on your surroundings. For instance, if you’re walking outside and a siren goes off, the earbuds will switch to a more ambient setting, while sounds from construction will trigger the active noise cancellation feature. Additionally, with Real-Time Interpreter, you can break free from language barriers in seconds. You’ll see translations on your Samsung Galaxy smartphone while simultaneously hearing the conversation interpreted in real-time through your Galaxy Buds3 Pro and Buds3. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Mokesh
from Andover Kansas
Expertise:Intermediate
Verified Purchase:Yes
Burnt Smell was coming. Ordered Second Set if that is also burnt smell at tip
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
1
Response from Samsung USBy R&R Team, August 7, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro, Mokesh. We understand that you may have concerns about a burnt smell coming from your earbuds' tips. The ear tips on the Buds3 Pro are made from silicone, while the insert consists of polyamide and glass fiber. To resolve the concern, we recommend cleaning your earbuds. Start by using a cotton swab and a dry brush to remove any debris from both the earbuds and the ear tips. Wipe the inside of the earbud tips with a soft, dry cloth to eliminate dust and earwax. Avoid using metal or wire brushes, as they may damage the earbuds. After cleaning, reattach the earbud tips and use a cotton swab to clean the charging contacts and sensors on both earbuds as well as the charging case. Finally, gently wipe the earbud blades with a dry, soft cloth. Proper maintenance will help ensure the touch commands function smoothly. If you have any further questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
My favorite earbuds yet!
on August 5, 2025
Posted by: Gunshow
[This review was collected as part of a promotion.] First off, these buds just sound amazing as-is...
The advanced Galaxy AI ambient sound suppression is great for when I'm mowing the lawn, playing PUBG Mobile, or just in a noisy environment. On the flip side of this; you can change the settings to allow you to hear things in the background that you wouldn't normally hear.
I love the scenes features. I can start my video game and my saved earbuds settings will automatically change to my preferred settings and then back, when I stop playing. The pause media when you remove an earbud is also a plus.
The Galaxy Al features are a cherry on the top.
The advanced Galaxy AI ambient sound suppression is great for when I'm mowing the lawn, playing PUBG Mobile, or just in a noisy environment. On the flip side of this; you can change the settings to allow you to hear things in the background that you wouldn't normally hear.
I love the scenes features. I can start my video game and my saved earbuds settings will automatically change to my preferred settings and then back, when I stop playing. The pause media when you remove an earbud is also a plus.
The Galaxy Al features are a cherry on the top.
Value
5
Written by a customer while visiting Samsung US