Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,825 Reviews)
Rating breakdown 14,825 reviews
5 Stars
10,189
4 Stars
2,432
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Nick
from Savannah Georgia
Expertise:Expert
Verified Purchase:Yes
Works great. But Samsung service is probably the worst I've ever encountered
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Oklahoma
Expertise:Expert
Verified Purchase:Yes
Best of all I have had from Samsung so far . Perfect fit and sound.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from New York, New York
Expertise:Expert
Verified Purchase:Yes
they are comfortable in the ears, the noise cancelling is superb, I ride the noise NYC subway everyday and it blocks the noise perfectly. The sound quality is also great. The only drawback I see is that it is easy to drop them when you pull them out of the case, which requires one to be extra careful. I already dropped one and it fell on the subway track and it was complicated to get it back, but I recovered it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Luis
from California
Verified Purchase:Yes
Buds2 sounds than these these are more show than anything else with the lights. Controls are harder to figure out and not as responsive. If I could return them I would.
No, I would not recommend this to a friend.
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, August 25, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Luis! We appreciate your feedback regarding the pinch and swipe controls. If you’re finding that the pinch or swipe area isn’t responsive, it’s important to ensure that you’re using it correctly. Make sure your earbuds are seated properly in your ears, as the shape of your ears can affect recognition. When using the controls, remember to apply a gentle touch. Pinching or swiping too hard can make it difficult for the earbuds to detect your movements and may be uncomfortable. Also, listen for a click when you pinch the area. If you don’t hear anything, reposition the earbuds, as the wear detection feature may need adjustment. We advise against using sharp objects on the earbuds to prevent any damage. To assist you further, we will provide a link for you to learn more about how the controls work. Should you have any additional concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7
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https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7
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Written by a customer while visiting Samsung US
Customer Rating
4
Great audio and microphone
on August 22, 2025
Posted by: HNKXRV
[This review was collected as part of a promotion.] The sound quality is phenomenal and the microphone is great for calls. I haven't tried the AI translation yet. These buds are top notch! But I don't like how they handle getting them in and out of the case. They also feel too big for my small frame.
Value
4
Written by a customer while visiting Samsung US
Posted by: Simon
from Irvine, California
Expertise:Intermediate
Verified Purchase:Yes
Even after trying different ear tip sizes, they don’t fit snugly in my ears. The touch controls are also unresponsive, and as a result, the noise canceling is underwhelming. Overall, the sound quality feels inferior compared to version 2.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, August 25, 2025
It's great to hear from you, Simon. Thank you for sharing your experience with the Galaxy Buds3 Pro. We're glad to see that you've already tried the additional earbud tips to get a better fit. Just a quick reminder to match the markings for right and left when putting them in. The right bud goes in your right ear and the left in your left. Try angling them so the microphone points toward you, and don’t hesitate to adjust them until they feel just right. To ensure a comfortable fit, you can also use the earbud fit test available in the Galaxy Wearable app. For the unresponsive touch controls, please check out the link attached for troubleshooting tips that can help with the pinch and swipe gestures. If you have any further concerns or questions, feel free to reach out to us at Samsung Support. We’re here to help you get the best experience possible. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7
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https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7
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Written by a customer while visiting Samsung US
Posted by: Tony O
from Santa Rosa, CA
Expertise:Intermediate
Verified Purchase:Yes
The sound quality is great, the comfort and fit is great. The lights are fun but I wish it was easier to turn them on. I wish they were not so expensive.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Galaxy Fan
Verified Purchase:Yes
The Galaxy Buds Pro are really great for listening to music, watching videos, even gaming.
Written by a customer while visiting Samsung US