Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,821 Reviews)
Rating breakdown 14,821 reviews
5 Stars
10,188
4 Stars
2,429
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Burning smell on the earbuds
on February 27, 2026
Posted by: Rkm32
from South Carolina
[Employee of samsung] I bought 2 bud pros for me and my wife during thanksgiving. Both of them have constant burning plastic smell that’s nauseating. I am disappointed with the product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, March 3, 2026
Hi Rkm32,
Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. If you notice any unusual smell coming from your earbuds, it may be due to the internal materials. We recommend refraining from continued use. Additionally, if the earbuds feel too hot to touch, please contact our Samsung Support Team, as it may be necessary to evaluate your Galaxy Buds3 Pro.
We have partnered with uBreakiFix as an authorized repair location. Please note that Samsung products are covered against manufacturing defects in materials and workmanship under a limited 12-month warranty specified for each product. Additionally, we offer the option to add extra coverage with Samsung Care+, which provides extended support and protection for eligible devices.
We are here to help. Please contact Samsung Support using the information provided below. Thank you for your feedback and for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. If you notice any unusual smell coming from your earbuds, it may be due to the internal materials. We recommend refraining from continued use. Additionally, if the earbuds feel too hot to touch, please contact our Samsung Support Team, as it may be necessary to evaluate your Galaxy Buds3 Pro.
We have partnered with uBreakiFix as an authorized repair location. Please note that Samsung products are covered against manufacturing defects in materials and workmanship under a limited 12-month warranty specified for each product. Additionally, we offer the option to add extra coverage with Samsung Care+, which provides extended support and protection for eligible devices.
We are here to help. Please contact Samsung Support using the information provided below. Thank you for your feedback and for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: LRed
Verified Purchase:Yes
These are great headphones. The only downside is the shape of the ear piece. It can be finicky to get back into the case at times. Really my only complaint! Love my galaxy buds.
Response from Samsung USBy R&R, February 27, 2026
Thank you for sharing your joy, LRed! It’s great to know the Galaxy Buds3 Pro is making an impact in your daily routine. We’re glad it’s living up to the Samsung standard. Thank you for being a part of the Samsung ecosystem.
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Great earbuds, bad design/colors
on February 26, 2026
Posted by: hnzs
VERY good sound quality and ANC. Great earbuds overall. Only bad thing is the colors and clear airpods copy-paste.
Written by a customer while visiting Samsung US
Customer Rating
3
Hard pass
on February 25, 2026
Posted by: Tiburon_63
from Fontana, Ca
Expertise:Intermediate
These were the very mediocre buds that I have owned. The left bud went out just after the warranty. My wife couldnt hear me clearly every time we talked.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
4
Response from Samsung USBy R&R, February 26, 2026
Hi Tiburon_63,
Thank you for your feedback on the Galaxy Buds3 Pro. We value your insights about your overall experience. If one of your earbuds stopped working just after the warranty expired and your device is enrolled in Samsung Care+, you might be protected against unexpected problems like mechanical or electrical failures. Contact our Samsung Support Team to learn more and find out whether your Galaxy Buds3 Pro are covered. We appreciate your review and thank you for being part of the Samsung community.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
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Thank you for your feedback on the Galaxy Buds3 Pro. We value your insights about your overall experience. If one of your earbuds stopped working just after the warranty expired and your device is enrolled in Samsung Care+, you might be protected against unexpected problems like mechanical or electrical failures. Contact our Samsung Support Team to learn more and find out whether your Galaxy Buds3 Pro are covered. We appreciate your review and thank you for being part of the Samsung community.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic ear buds
on February 25, 2026
Posted by: K3187
Expertise:Intermediate
I wish I could have something like these implanted into my ear canals because these things are Awesome!
I have had a few of the older generations of the buds/pro buds in the past over the years, and they did get better and better every time, but these really do make music sound great! Bass response is top notch!!!
Everything just works the way its supposed to.
I have had a few of the older generations of the buds/pro buds in the past over the years, and they did get better and better every time, but these really do make music sound great! Bass response is top notch!!!
Everything just works the way its supposed to.
Only minor complaint would be that I wish that the battery would last a whole 8 hour work day full blast, but I know that isn't an easy feat in such a small package.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, February 26, 2026
Hey there K3187,
We love hearing this. The enhanced bass response and precision tuning in Galaxy Buds3 Pro really do elevate everyday listening. Packing that level of sound into such a compact design is no small feat. We appreciate the feedback on battery expectations as well. Thank you for being a Samsung customer.
-Ty
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We love hearing this. The enhanced bass response and precision tuning in Galaxy Buds3 Pro really do elevate everyday listening. Packing that level of sound into such a compact design is no small feat. We appreciate the feedback on battery expectations as well. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: MMills
from New Mexico
Expertise:Intermediate
Verified Purchase:Yes
I ordered Buds3 and I always have trouble putting earbuds with the silicone tip. They do come with two other different sizes and I have tried both small and medium. In the app it will assist you to ensure you have a good seal and WOW once I had them in my ear the sound was AMAZING! The noise cancellation, cancels all sounds, perfect for air travel...no more popping of the ears.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R, February 27, 2026
Hey Michelle, we appreciate your time. We're thrilled to hear you're enjoying your Galaxy Buds3 Pro. Your feedback reflects the innovation we strive to deliver. Thank you for sharing and for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Did not live up to my expectations
on February 25, 2026
Posted by: Nikki
from Phoenix AZ
Expertise:Expert
I was really excited for these as I had the first generation galaxy buds and they were my favorite headphones. ....sadly these are not great. Besides the fact the fit is wonky the sound sometimes cracks and my biggest issue is that no one can ever hear me if I try to use them on a call. I have to disconnect them and use the phone itself which is inconvenient. Half the reason I bought the headphones was so I could talk on the phone. The charging is terrible if the headphones are not perfectly clean or perfectly in there they won't charge. I am so disappointed I spent the money on these I will never buy another Samsung headphone again. My husband tried to convince me to get a different brand and I said no my last Samsung headphones were great. Can't believe I am saying this but i should have listened to my husband, lesson learned.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, February 26, 2026
Hi Nikki,
We understand how disappointing it can be when a product does not meet the standards you are used to. Fit and call clarity are essential, especially when earbuds are part of your daily communication. Galaxy Buds3 Pro are designed with adaptive sound tuning, advanced mic technology, and customizable ear tips to help create a more secure seal and clearer call performance. Your feedback around charging alignment and fit is valuable and helps shape future refinements. Thank you for being a Samsung customer.
-Ty
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We understand how disappointing it can be when a product does not meet the standards you are used to. Fit and call clarity are essential, especially when earbuds are part of your daily communication. Galaxy Buds3 Pro are designed with adaptive sound tuning, advanced mic technology, and customizable ear tips to help create a more secure seal and clearer call performance. Your feedback around charging alignment and fit is valuable and helps shape future refinements. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Nice sound but
on February 24, 2026
Posted by: Allthetoys
from Nh
Expertise:Expert
I have had all iterations of the samsung buds. The the bud+ where the best fitting i have ever had because of the fins. The pros when they stay in the ear are fine but any movement and they will fall out
Features
4
Performance
2
Design
2
Value
4
Response from Samsung USBy R&R, February 25, 2026
Hi Allthetoys,
Thank you for sharing your long-term experience with the Galaxy Buds. The Galaxy Buds3 Pro are crafted to deliver rich sound, advanced noise cancellation, and a sleek, lightweight design. Many users value the balance of comfort and performance they offer for everyday listening.
Wearing your earbuds properly is crucial for several reasons: it improves sound quality, increases comfort, and ensures they stay securely in your ears. The Galaxy Buds3 Pro come with different-sized ear tips, so the first step is to make sure you have the right size for your ears. A proper fit helps eliminate gaps between your ear and the ear tip, preventing sound leakage and ensuring optimal audio performance. If you need help changing the tips, please refer to our guide for Buds3 Pro tips.
Once you have the correct ear tips, follow these steps to wear your earbuds:
1. Check the bottom of the earbuds for directional marks; you will see an "L" for left and an "R" for right.
2. Insert the R bud into your right ear with the "R" facing you.
3. Insert the L bud into your left ear with the "L" facing you.
4. Angle the bud slightly so that the microphone at the bottom points toward your mouth, rather than straight down.
5. Adjust the earbuds by rotating them forward and backward until they fit comfortably.
You can also run an earbud fit test to ensure you have the proper fit. Please see the link below for instructions on achieving the right fit with your Galaxy Buds3 Pro. We’re glad to have you as part of the Samsung family!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Thank you for sharing your long-term experience with the Galaxy Buds. The Galaxy Buds3 Pro are crafted to deliver rich sound, advanced noise cancellation, and a sleek, lightweight design. Many users value the balance of comfort and performance they offer for everyday listening.
Wearing your earbuds properly is crucial for several reasons: it improves sound quality, increases comfort, and ensures they stay securely in your ears. The Galaxy Buds3 Pro come with different-sized ear tips, so the first step is to make sure you have the right size for your ears. A proper fit helps eliminate gaps between your ear and the ear tip, preventing sound leakage and ensuring optimal audio performance. If you need help changing the tips, please refer to our guide for Buds3 Pro tips.
Once you have the correct ear tips, follow these steps to wear your earbuds:
1. Check the bottom of the earbuds for directional marks; you will see an "L" for left and an "R" for right.
2. Insert the R bud into your right ear with the "R" facing you.
3. Insert the L bud into your left ear with the "L" facing you.
4. Angle the bud slightly so that the microphone at the bottom points toward your mouth, rather than straight down.
5. Adjust the earbuds by rotating them forward and backward until they fit comfortably.
You can also run an earbud fit test to ensure you have the proper fit. Please see the link below for instructions on achieving the right fit with your Galaxy Buds3 Pro. We’re glad to have you as part of the Samsung family!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US