Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,818 Reviews)
Rating breakdown 14,818 reviews
5 Stars
10,185
4 Stars
2,429
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Static in audio
on July 30, 2024
Posted by: DKaudio
[This review was collected as part of a promotion.] Audio quality is not as good as expected. Fit is still not the greatest feels like they will fall out bending over regardless of tip used. Need to have something on the bak of the bud to help hold them in.
Value
3
Response from Samsung USBy Social Commerce, August 8, 2024
Hi there DKaudio, thank you for sharing your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the fit of your earbuds is to you during your usage and for your continued enjoyment. We have provided a link to an article to help you with the fit, and recommend doing a fit test while wearing your earbuds and connected to the Samsung Wearables App. We have also provided a link to the Samsung Support Team if this experience continues or you would like assistance with any aspect of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
4
Really like them!
on July 30, 2024
Posted by: Toto528
[This review was collected as part of a promotion.] I have been really happy with my new earbuds so far. There has been comments I've read about the stems being difficult to navigate, but I have not encountered that. I really like the ambient noise setting where the audio you're listening to will decrease, so you can hear conversations or emergencies. I feel that adjusting the volume and pausing what you're listening to has been easy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great on an Airplane
on July 30, 2024
Posted by: kvj000
[This review was collected as part of a promotion.] They sound great. The bass hits and the anc worked great on the airplane. They also were completely fine when I was on the treadmill. I tried adjusting the ear tips to ensure that I had the best fit and it was a little bit of a struggle getting the tips off only to find out that those which came installed were the best fit, lol. I haven't really let them die to test the battery life nor have I tested any of the interpreter features but I will give an update if I experience any issues.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing fit and sound
on July 30, 2024
Posted by: njpadilla1781
[This review was collected as part of a promotion.] Galaxy Buds Pro 3 are by far the best earbuds to date! The AI functionality Samsung incorporated in these earbuds are topnotch! The sound quality is superb! And the ease of answering a call, playing music, and noise canceling is by far the best out there. When worn to go running they are so comfortable and do not fall out, so that is truly a fit you cannot beat.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really comfortable
on July 30, 2024
Posted by: Almazo
[This review was collected as part of a promotion.] They are so confortable, the noise cancelation works so great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Buds 3 pro
on July 30, 2024
Posted by: JoeyB78
[This review was collected as part of a promotion.] I have been able to use the new buds 3 pro for over a week. They sound good while in use . When not in use between phone calls or music playing you must take them off due to blocking out noise around you. I mainly use them for phone calls.
As far as fitment, I have a few issues with it. They have fallen out of my (L or R) ears during 10-15 min of wear time. I contently need to adjust them , twist them into my ear canal. I switch out the gummies for tighter fitment and had the same results.
Overall sound quality is good but for phone calls these will only be used as a back up and plane rides as my previous buds 2 pro were.
Value
3
Response from Samsung USBy Social Commerce, August 8, 2024
Hi there JoeyB78, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We love hearing you are pleased with the audio quality and usage of your earbuds for your phone calls. We would be happy to help you adjust the settings to your preferences and troubleshoot the fit of your earbuds to help you have the best experience possible with your earbuds. With regards to the audio, if you are wanting to experience more of your surroundings between calls, you can enable the ambient sound feature in the Samsung Wearables App or by using the prolonged pinch on your stems to change the audio setting. We have provided a link to an article to help you with the optial placement. We also recommend performing a fit test on your earbuds while connected to the Samsung Wearables App. Lastly we have provided a link to the full device manual and the Samsung Support Team to further assist you with any adjustments of your earbuds. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Not Galaxy Buds2 Pro
on July 30, 2024
Posted by: SteveK
[This review was collected as part of a promotion.] I really like the new form factor and the controls being on the stem. The adaptive listening is a great feature, however, the ANC is not as good as on the Galaxy Bud2 Pro.
The new Galaxy AI controls make using the Buds super easy. The ability to control your music without Bixby is a fantastic new feature. I tested out the live translate features as well, and I was able to have an almost seamless conversation with a native French speaker.
All-in-all I would say that these new Buds are a step forward in the Galaxy Buds lineup. The issue with the ANC being less powerful can be overcome by just turning up the volume.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
They are just ok
on July 30, 2024
Posted by: Docdent
[This review was collected as part of a promotion.] These are just ok. The sound is good. But, the fit doesn't feel as good as buds pro 2. The fit and finish out buds pro 2 are better than the buds pro 3.
Value
3
Response from Samsung USBy Social Commerce, August 8, 2024
Hey there Docdent, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro. We completely understand how important the comfort and security of your earbuds is to you for your usage and enjoyment every day. We have provided a link to an article to help you with the placement of your earbuds. We also recommend doing a fit test with your earbuds while you are connected to the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you would like to discuss your experience further and work towards a resolution. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US