Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,818 Reviews)
Rating breakdown 14,818 reviews
5 Stars
10,185
4 Stars
2,429
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Zeke
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
These are a huge downgrade from the previous generation. They hardly stay in your ear, the sound quality is worse, the noise cancelling only works part of the time, and they are not as comfortable. I loved my buds pro 2s, but am definitely returning these after using them for a week.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 8, 2024
Hi there Zeke, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are always happy to help our customers with any aspect of their Samsung products that do not meet their expectations and can enhance their overall experience. With regards to the audio quality, we have provided a link to an article to help you troubleshoot the functionality at your convenience. We have also provided a link to an article to help you with the ANC setting. We have also provided a link to the full device manual to help you adjust the equalizer setting and have the listening experience that aligns to your preferences. For the fit, we have also provided a link to an additional article to help you with the optimal placement. We also recommend performing a fit test with your earbuds while they are connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if you have additional questions or continue to experience these frustrations with your earbuds. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: OG01
from Maryland
Expertise:Expert
Verified Purchase:Yes
Great sound, great features, great battery charge timespan. They sit stable and comfortably in my ear. After a week, very pleased thus far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Connectivity
on July 30, 2024
Posted by: PortogasDACE
[This review was collected as part of a promotion.] First of all, I want to say that these headphones have excellent sound quality and Active Noise Cancellation. But my experience with connectivity between multiple devices has not been the best. Having to press the cover button every time you want to link to a device that you have not connected to before is uncomfortable, especially when Samsung has accustomed us to doing this process very easily using the simultaneous touch. Not all the devices I use are linked to the same Samsung account and I consider this process to be a step backwards. touch.
Value
4
Written by a customer while visiting Samsung US
Posted by: Steve T
Verified Purchase:Yes
I love these. I sit on a tractor all day and the noise cancelling is great. I'm a bit worried when I have to wear gloves because the controls are tricky and the tractor is too loud to use the voice controls.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Bravo, I love the new style.
on July 30, 2024
Posted by: RedKnightCT
[This review was collected as part of a promotion.] The new buds 3 pro keep me connected too the world. I wear them at least 6 to 8 hours and when I need extra juice, charging is a breeze. They stay put when placed in the ear which I have had problems with other buds. Overall a great experience, with a great product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great earbuds
on July 30, 2024
Posted by: Jslynch
[This review was collected as part of a promotion.] Awesome ear buds. However, I don't know what Galaxy AI has to do with them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sound Meets Intelligence with Galaxy AI
on July 30, 2024
Posted by: HosseinS
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy Buds 3 Pro for a weeks now, and I'm thoroughly impressed. The sound quality is outstanding, delivering crisp highs and deep bass that make listening to music a pleasure. The active noise cancellation is top-notch, effectively blocking out ambient noise even in busy environments.
One of the standout features is the integration of Galaxy AI. It intelligently adjusts the sound settings based on your surroundings, providing an optimized listening experience wherever you are. The fit is comfortable, and the battery life is impressive, lasting through long listening sessions without needing a recharge.
Overall, the Galaxy Buds 3 Pro are a fantastic upgrade, combining excellent audio performance with smart features. Highly recommended!
Value
5
Written by a customer while visiting Samsung US
Posted by: Jennifer
from Tulsa, OK
Verified Purchase:Yes
Great sound quality, comfort and noise canceling capability
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US