Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,818 Reviews)
Rating breakdown 14,818 reviews
5 Stars
10,185
4 Stars
2,429
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Blake
from Texas
Expertise:Expert
Verified Purchase:Yes
Broke the first medium sized pieces when pulling off, they make a terrible high pitched noise when adjusting in my ear with my hands.... Noise cancelling kinda sucks
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
1
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there Blake, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot any experience you are having with your device that is causing frustration. With regards to the ear tips you are trying to change for the ideal fit, we have provided a link to a great video we have available to walk you through the steps. For the high pitched noise you mention experiencing, we have provided links to two articles to help you at your convenience. One article will help you reset your earbuds, and one that will address the audio of your device directly. Lastly, we have shared a link to the Samsung Support Team to offer additional assistance if any of these or other frustrations occur. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Bruno Morch
Verified Purchase:Yes
The headphones are good, but mine came with a defect. When I turn on the noise cancellation, the right earphone makes a strange noise.
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there Bruno Munch, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We love hearing you are overall pleased with the usage of your earbuds. We would be happy to help you with the occurance you mention when enabling the ANC setting of your earbuds. We have provided two links to articles to help you with this experience, one to help you reset your earbuds, and one to troubleshoot the audio quality. Lastly, we have shared a link to the Samsung Support Team if you have questions or would like assistance with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Stuart
from Beaver Dam, Wisconsin
Expertise:Beginner
Verified Purchase:Yes
These buds are amazing. I've had the buds 2 pros and I wasn't really a fan, because they kept falling out of my ears and no one really heard me well on calls. But the Buds 3 pro, AMAZING. Music sounds great calls sound great, looks great. I am very happy with them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Rob fr sd
Verified Purchase:Yes
Sound is really good. Only complaint is the range is very bad, like 10 feet bad
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Bremen Ohio
Expertise:Expert
Verified Purchase:Yes
They block the sound great they last for about 5 to 6 hrs when you listening to something without stopping.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy buds 3 pro
on August 3, 2024
Posted by: SauceBoss117
[This review was collected as part of a promotion.] These are perfect for the samsung ecosystem,they are a must for when your just out and about or just working or even the gym
Value
5
Written by a customer while visiting Samsung US
Posted by: Raj P
from Atlanta Ga
Expertise:Intermediate
Verified Purchase:Yes
Great improvement over the pro 2. Love the design and sound quality. They stay in my ears better than the pro 2
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Gabriel G
from Rio Rancho New Mexico
Verified Purchase:Yes
Love my buds 3 pro however I cannot switch the ear rubber piece on either one. Almost like it is stuck..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US