Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,820 Reviews)
Rating breakdown 14,820 reviews
5 Stars
10,187
4 Stars
2,429
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Krishna
from Bloomington IN
Expertise:Expert
Verified Purchase:Yes
Pairing mode does not work if there is no charge in the case which is a very bad walk around
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
1
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Krishna, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you on a daily basis, and we are always happy to help our customers with any frustration they are experiencing. The battery of the charging case is important to also providing battery to the earbuds themselves. We have provided a link below to the Samsung Support Team to help gather the details of your experience and offer options for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Rick Floody
from West palm beach, Florida
Expertise:Intermediate
Verified Purchase:Yes
I like the buds 2 pro better. I liked the touch controls better. I dont like them hanging out of my ear. Bushes pull them out when gardening. These have the dumbest design for controls. I wasted my money.
No, I would not recommend this to a friend.
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 11, 2024
Hi Rick, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important specific features of your earbuds are to yyou every day during a range of activities. We have provided a link to an article to help you with a secure fit, and recommend doing a fit test connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team to help if you continue to experience any frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Prince
from USA
Expertise:Expert
Verified Purchase:Yes
Disappointed the battery only lasted for 4 hours you need to fix that
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
1
Response from Samsung USBy Social Commerce, September 12, 2024
Hi there Prince, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the lasting battery life of your device is to you every day. We have provided a link to an article to help you with the different battery features and functionality. We have also shared a link to the Samsung Support Team to assist you if you believe the battery of your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Adam B
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
These are aesthetically pleasing. The sound is better than the original Buds Pro. The shape is better than the originals as well, I've not ran with them but I know the weight distribution of the original design made mine tend to loosen and almost fall out over time, I don't think these will have the same issue. Ergonomically they are a bit awkward for me to get into my ear, probably due to big hands and smaller "grab" area for the ear pieces, but it's not a huge deal. Overall, very pleased with the product and happy to have the upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Steven
from Michigan
Verified Purchase:Yes
Good sounding ear buds, true Bluetooth sound. Only problem I have is they don't stay in my ear like I want them to.
I would recommend this to a friend!
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Froggie
from Minnesota
Expertise:Intermediate
Verified Purchase:Yes
ear buds stay in my ears, ear tips do not fall off
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Matt
from CO
Expertise:Intermediate
Verified Purchase:Yes
These are easily the best earbuds I've ever used--the battery lasts longer, sound quality and noise cancellation are greatly impoved!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Cristian
from Pensilvania
Verified Purchase:Yes
Excellent i loveI love them They are extraordinary
Value
5
Written by a customer while visiting Samsung US