Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,821 Reviews)
Rating breakdown 14,821 reviews
5 Stars
10,188
4 Stars
2,429
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product.
(
3,499 out of
4,528)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: CKT1
from New York
Expertise:Intermediate
Verified Purchase:Yes
While the fit in ear is better the functionality of the product is still subpar. The lack of touch and addition of pressing more to activate features is a disappointment, 1 unit dies out faster than the other after full charge, and the app has condensed features visibly and not enhanced the user interaction. Still not what was expected of such an expensive in-ear set.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, September 13, 2024
Hey there CKT1, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how important the features and functionality of your earbuds are to you every day. We would love to help you have the best experience possible with your devie. We have provided a link to the full device manual to help you best align the settings and features to your preferences. We have also shared a link to the Samsung Support Team if you believe any aspect of your earbuds are not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Andrew
from Minnesota
Verified Purchase:Yes
Fantastic ear buds that will not disappoint you at all
Features
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Wwww
from Va
Expertise:Expert
Verified Purchase:Yes
Love them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!@!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: May Moe
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
The quality of the buds is very poor. The other person can't hear me clearly most of the time.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Social Commerce, September 13, 2024
Hi there May Moe, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We are always happy to help our customers troubleshoot any aspect of their devices that are not meeting their expectations. We have provided a link below to an article to help you with the call settings to help you have the best audio quality possible. We have also provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: The tag
Verified Purchase:Yes
The sound is great, and the fit is great also. The connection is smooth
Written by a customer while visiting Samsung US
Posted by: Marlon
from Naples Florida
Expertise:Intermediate
Verified Purchase:Yes
Sencillamente maravillosos. Calidad de audio, diseño, autonomía, comodidad, opciones de configuración. Me encantaron
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rondoe
from Chicago il
Expertise:Expert
Verified Purchase:Yes
Battery life isn't long enough and the galaxy buds pro 2 were better nothing hanging from ear
I would recommend this to a friend!
Features
5
Performance
3
Design
1
Value
3
Response from Samsung USBy Social Commerce, September 13, 2024
Hello Rondoe, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day and lasting battery being a vital part of that experience. We have provided a link below to an article to help troubleshoot the features and settings of your earbuds battery life. We have also shared a link to the Samsung Support Team if you believe the battery of your earbuds are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Didn't fit my ears no matter how hard I tried.
on September 11, 2024
Posted by: Will
Verified Purchase:Yes
Couldn't get these to fit in my ears even with the small tips. I guess I have small and deep ears as they didn't get to a place where they would stay even if I help my ear open over my head. Too bad because I absolutely love the Buds2 but returned these.
Response from Samsung USBy Social Commerce, September 12, 2024
Hi Will, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how valuable the ideal fit of your earbuds are to you on a daily basis. We would love to help you with this experience if you would like, and have shared a link to a few articles to help you with the fit. We hope you have found earbuds that best align to your needs and wants. We have lastly, shared a link to the Samsung Support Team if you have any questions or would like assistance with any aspect of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US