Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,825 Reviews)
Open Ratings Snapshot
Rating breakdown 14,825 reviews
5 Stars
10,189
4 Stars
2,432
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Downgrade Much?
on October 22, 2024
Posted by: Gr8bobmarley
from Brooklyn
Expertise:Expert
This is a major downgrade from buds2 pro. The ergonomics is poor design. Nothing about this is intuitive. Terrible! Absolutely Terrible. My daughter hated it. I hated it. My wife hated. After that we chose to just return it. With much hassle by Samsung.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 23, 2024
Hi there Gr8bobmarley, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important your earbuds are to you every day, a nd the changes in both the touch settings and hardware design can take some adjustment time. We have some great resources available to assist you in this journey including the full device manual and a range of articles to help you maximize your experience. We hope you have found earbuds that you love using every day. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
These Buds for you!
on October 22, 2024
Posted by: BeeevzBuds
[This review was collected as part of a promotion.] When i first saw the announcement of the Galaxy Buds 3 Pro, I was SUPER EXCITED! I am a huge fan of the stem/blade style earphone and was so glad Samsung decided to use it. It is so great with the touch controls, voice commands, interpreter, ANC, Ambiet mode... these earbuds are just second to none! Absolutely love them! Great job, Samsung!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Earphones
on October 22, 2024
Posted by: Dashkov
Verified Purchase:Yes
I started using the Samsung Pro's when the first 1 came out and I hadf used that set for close to 3 years and only started having issues with the case no longer charging. However with these one's I can tell just by having used them for a little over a month now they will outlast those one's and hopefully be a good use to me especially at the gym. Would recommend especially for all its high tech features and snug fit!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Headphones
on October 22, 2024
Posted by: Charles
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
Noise cancelation and adaptiveness is great. Even when y background is noisy, the caller does not hear anything
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome gift
on October 22, 2024
Posted by: Sharon
from Atlanta, Georgia
Verified Purchase:Yes
It was a birthday gift and my husband absolutely loves it. He said it's one of his most favorite gift.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love these headphones
on October 22, 2024
Posted by: Robbie
Verified Purchase:Yes
These are the best earphones i have ever owned. And the noise canceling is amazing
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Galaxy pro buds3
on October 22, 2024
Posted by: Toni
Expertise:Expert
Verified Purchase:Yes
So far they are really nice love the shound on them too
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Response from Samsung USBy Social Commerce, November 22, 2024
Hey there Toni, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro with us. We couldn't be happier to hear you are having such a great experience with your earbuds and enjoying the enhanced audio quality. Please, don't hesitate to reach out to us again any time in the future if you have questions or experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Failed design
on October 22, 2024
Posted by: John
from St louis MO
Expertise:Intermediate
Verified Purchase:Yes
Extremely uncomfortable. Constantly falls out. The bar gets in the way of adjustment. The buds2 pro were way better.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 23, 2024
Hey there John, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable a comfortable fit from your earbuds is to your usage and prolonged enjoyment. We would love to help you with the fit of your earbuds, and have provided a link to an article and to a video to help you both with the placement and changing the eartips to a more compatible size option if necessary. We also recommend performing a fit test in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you continue to experience this matter or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
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