Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,825 Reviews)
Open Ratings Snapshot
Rating breakdown 14,825 reviews
5 Stars
10,189
4 Stars
2,432
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Sound is great, quality is not
on October 23, 2024
Posted by: Kerry P
from Kansas City, MO
Expertise:Expert
Verified Purchase:Yes
I had the Buds2 Pro which I truly enjoyed but they did not fit well in my ears despite changing out the tips, so reading reviews and watching videos on these new Buds3 Pro I assumed the quality all around was going to be much better. They are more comfortable, but they don't seem to seal any better and the ANC is actually worse than the older ones and they pop and crack with loud noises, and don't cancel out noise very well in comparison to other ANC devices.
I did change out the tips for more flanged tips that hold better in the ear and seal better, but even with those they don't seem to want to stay in my ears and the ANC doesn't want to drain out sound as well as I would hope
One thing that would be a nice additional feature is the ability to turn on/off the lighting on the ear buds through the app so they can be quick adjusted based on your environment.
Overall really they are still great.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 24, 2024
Hi there Kerry P, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you are overall happy with the usage of your new earbuds, and we would love to help you troubleshoot the features that are causing frustration and help you maximize your overall experience. We have provided a link to an article to help you with the overall audio quality, and another to the ANC setting. We have also shared a link to the full device manual to help you with the settings in the Samsung Wearables App regarding the sliding scale for the ANC setting that can be turned up or down in intensity depending upon your surrounding. We have also shared a link to the Samsung Support Team if you would ever like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
IMPORTANT !
on October 23, 2024
Posted by: Ido zemach
Verified Purchase:Yes
Great build put it disconnects for a couple of seconds a lot in certain situations which is very annoying
Response from Samsung USBy Social Commerce, October 24, 2024
Hi there Ido Zemach, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you are overall happy with the usage of your earbuds, and we would love to help you troubleshoot the Bluetooth connection of your earbuds. We have provided a link to an article to help you with this experience at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Pretty darn good!
on October 23, 2024
Posted by: StupidNephilim
from Chesterfield, MI
Expertise:Beginner
Verified Purchase:Yes
The sound needs a bit of improvement, in my opinion. However, I absolutely love the adaptive sound. Now I can wear my buds while driving and still hear everything around me. The siren detector is really cool too. They're a bit expensive. I had to use my Samsung Financing to get them.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 21, 2024
Hi there StupidNephilim, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are enjoying the use of your earbuds in your car while being able to have the safety of surrounding awareness. We would love to help you troubleshoot the overall audio quality and help you align the settings to your listening preferences. We have provided a link to the full device manual and the Samsung Support Team to help you in this exploration. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great and Easy to use
on October 23, 2024
Posted by: Reaper012002
[This review was collected as part of a promotion.] These buds are amazing.The sound quality and the ability to pair to my phone has been phenomenal. It has amazing features. The galaxy AI that it has rocks and makes them so much more than they were originally designed for. The song quality is great. Battery. Life is good and the case that comes up makes it very easy and very portable.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very clear sound
on October 23, 2024
Posted by: SamsungGal194
[This review was collected as part of a promotion.] I use my earbuds at work, around the house, or just hanging out and the sound is always clear and crisp. The noise canceling effect when I have both earbuds in unbelievable and nice when you're in a noisy space.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Sleek design but dont stay in ear
on October 23, 2024
Posted by: Anonymous
from Northern California
Verified Purchase:Yes
Love the look sound and controls but i have a hard time with the earbuds staying put in my ears
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, November 21, 2024
Hi there RoniRenee, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to know you are enjoying the appearance and features of your earbuds. We would love nothing more than to help you troubleshoot the fit of your earbuds and have the best possible experience. We have provided a link to an article to help with the ideal placement. We also recommend using the Samsung Wearables App to follow up with a fit test. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sick Nasty
on October 23, 2024
Posted by: Justin
from California
Expertise:Expert
Verified Purchase:Yes
Great design, love the swipe and the pinch controls. Fit well. Case design is sleek
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love them!
on October 23, 2024
Posted by: Uriel
from Oklahoma
Verified Purchase:Yes
Can't rave enough about these! Compred the original galaxy buds pro by far huge improvements
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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