Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,826 Reviews)
Open Ratings Snapshot
Rating breakdown 14,826 reviews
5 Stars
10,190
4 Stars
2,432
3 Stars
1,031
2 Stars
561
1 Star
612
77%of customers recommend this product. 
(
3,499 out of 4,528
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
New Buds3
on November 16, 2024
Posted by: Krushm
from St. Louis, MO
Expertise:Expert
Verified Purchase:Yes
So the buds sound great and we're easy to setup. The trade in process was simple
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Very good anc and longer battery then 2pro
on November 16, 2024
Posted by: Kheerie
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
I was impressed by how much better the anc was then the buds 2pro. I also like how they brought the ambient sound volume level adjustment back. I like the adaptive anc mode as it is pretty seamless and I barely notice it until i think about how quiet its making things. I would have given 5 stars if i hadn't encountered a few bugs, sometimes both the buds dont switch back to anc after a conversation and causes a weird feeling having anc only in one ear. Also wish there was a way to turn the lights on in the app, as they added a way to turn them off in the app. When im in a phone call they cancel out almost all the background noise and isolate my voice. People are able to hear me clearly despite using tools like drills/lawnmower, and when i ask they say they can't even hear anything going on in the background. I wish there was more to do with the lights.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, November 20, 2024
Hi there Kheerie, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We are so happy tohear you are overall pleased with the enhanced features of your new earbuds, and that you are experiencing crystal clear calls. We have provided links to the full device manual and the Samsung Support Team if you would like assistance with the blade lights and conversational awareness features of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Bud pro3
on November 16, 2024
Posted by: Emita
from New York
Expertise:Intermediate
Verified Purchase:Yes
The noise is kind of high and when you hear yourself talking is kind of irritating
I would recommend this to a friend!
Features
4 out of 5
4
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 21, 2024
Hi there Emita, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your phone calls are to you every day, and wanting the best audio quality for your calls. We have provided a link to an article to help you with all of the call features including audio quality. We have also shared a link to the Samsung Support Team if you believe your device is not operating as intended, or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
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Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Returned the product. Waiting for my full refund.
on November 16, 2024
Posted by: Alp Esmer
from Rockville, MD
Expertise:Beginner
Verified Purchase:Yes
Sounds nice but dangerous with noise suppression while walking on street. I have used wired earphones for years and I switched back to them.
Response from Samsung USBy Social Commerce, November 18, 2024
Hi there Alp Esmer, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your safety is to you and wanting the awareness of your surroundings at certain times. This device in addition to have an Active Noise Canceling setting, also has an Ambient Sound setting that will allow you to hear your surroundings clearly through your media. We have provided a link to the full device manual that will highlight this feature. We have also provided a link to the Samsung Support Team to discuss you experience further and help you resolve the return you mention. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy buds 3 pro
on November 16, 2024
Posted by: Issac
Verified Purchase:Yes
Great product. Really enjoy all the new features and sound is amazing
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Big
on November 16, 2024
Posted by: Kat2014
Verified Purchase:Yes
Sounds good, a bit big for small ears, not really any color options. Can't find case for it.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 18, 2024
Hi there Kat2014, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are overall pleased with the audio quality of your earbuds, and we would love to help you have the best possible experience. We have provided a link to an article to help you with the fit, and another to a video to help you change the ear tips to the smaller size for your ears. We also recommend following up with a fit test you can perform in the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound, weird problems
on November 16, 2024
Posted by: Seebuch93
[This review was collected as part of a promotion.] I do not use Galaxy AI but they sound really good and I like being able to use one at a time.
They do have charging issues in my experience and you cannot sing when you have voice controls because they will activate randomly.
Can't wait for updates and gen 4
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 21, 2024
Hi there Seebuch93, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are happy to hear you are pleased with the enhanced audio quality of your new earbuds. We have provided a link to the full device manual if you are wanting to turn off the conversational awareness and be able to sing with your earbuds in uninterrupted. We have also provided a link to the Samsung Support Team if you have any questions about your Samsung products, or you believe your device is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Nice Headphones
on November 16, 2024
Posted by: José
from Washington DC
Verified Purchase:Yes
I do not like this kind od headphones, Sounds great, it works nice. Noise canceling 1 to 10 maybe 4. Because I love Buds. Maybe this is about preference.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, November 18, 2024
Hey there José, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you are overall happy with the audio quality, and we would love to help you with the ANC setting of your earbuds. We have provided a link to the full device manual that will highlight the ability to turn the intensity of the feature up and down depending upon your surroundings and preferences. We have also shared a link to the Samsung Support Team to offer additional assistance if you believe your earbuds are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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